Job summary
GP Practice Operations Manager
Full time, permanent, £34,266 to £37,326 per annum depending on experience.
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. An exciting opportunity has arisen for a skilled GP Practice Operations Manager to lead the operations at City Health Centre based in Manchester City Center alongside the Practice Manager.
This is a high-profile appointment, and we are looking for an excellent candidate with operations management experience and somebody that can demonstrate they have successfully led teams in a previous role.
City Health Centre is a well-supported practice with an experienced practice team, we are situated above Boots on Market Street, with excellent transport links.
The successful candidate will have the appetite to work in an organisation that values and respects its employees and have the drive and enthusiasm to ensure you and your team compliment the high-quality services we provide.
You will provide support to the senior operational manager and leadership to all staff in the practice and other locations where required ensuring quality of service delivery is maintained and developed in line with annual quality improvement plans.
Please note, interview will be held face to face on Tuesday 16th September at gtd healthcare Head Office, New Century House, Progress Way, Off Windmill Lane, Denton, M34 2GP.
Main duties of the job
- One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for you to support leadership throughout your teams.
- To support the management of the practice, ensuring quality standards and targets are met.
- Operational line management of clinical and non-clinical staff including all aspects of human resource management.
- Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
- Promote positive and effective working relationships with commissioners, other health care providers and other key partners to support an integrated approach to high quality patient care.
- Participate in the maintenance of quality Governance systems and processes across the organisation and its activities.
- In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
- Support the development of effective methods of monitoring and quality assuring the performance of the Operations function.
- Share systems knowledge and understanding within the business to enhance the quality of services delivered.
For further details, please refer to the job description.
About us
At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Benefits package
As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:
- working for a values-driven organisation;
- Real living wage employer;
- access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources;
- gtd healthcare social and fun activities;
- cycle to work scheme.
Job description
Job responsibilities
General
- Be familiar with all the functions of the clinic system plus the national and local quality standards for primary care.
- Be aware of statutory, regulatory, and contractual requirements and assist with implementation as directed by the Practice Manager.
- In conjunction with the Practice Manager undertake specific duties in relation to fire safety, health and safety and risk management.
- Undertake regular delegated tasks and special projects as delegated by the Practice Manager.
- Attend meetings as requested on behalf of the practice and undertake any follow up action.
- Assist the Practice Manager in compiling and updating policies and procedures.
- Support the practice in maintaining its Good CQC rating and strive towards an outstanding rating.
Estates Management and Health and Safety
- Ensure the premises are properly maintained and cleaned.
- Ensure adequate security and fire prevention systems are in place.
- Implement health and safety and infection control policies and ensure that audits and inspections are undertaken in accordance with the procedures.
Financial Management
- Assist the Practice Manager in implementing cost reduction and income generation activity.
- Support the Practice Manager to keep operating costs in line with budgeted costs.
Organisational
- Convene meetings, prepare agendas, and distribute minutes.
- Complete audits and reports.
- Monitor administration and reception processes.
- Review rotas and monitor staff annual leave.
- Be responsible for induction programmes.
- Be the point of contact for IT issues within the practice.
- Review patient feedback to develop services.
- Manage the structure of the appointment book.
Leadership and management support for others
- One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for you to provide supportive leadership within the practice.
- Leadership involves modelling the behaviours you expect to see, and we expect you to be a positive role model to your colleagues.
- As a leader within the practice, we expect you to lead by example and strive for excellence and continuous improvement.
- We expect you to provide and refine operational processes to deliver excellent patient care and reduce the inefficiency burden to support your colleagues.
- Provide operational line management to selected members of the practice team.
Communication
- Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
- Promote positive and effective working relationships with stakeholders to support an integrated approach to high quality patient care.
Delivering a Quality Service
- Put patients first and commit towards giving great quality care.
- Participate in the maintenance of quality governance systems and processes across the organisation and its activities.
- In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
Performance and Systems Management
- Support the development of effective methods of monitoring and quality assuring the performance of the operations function.
- Share systems knowledge and understanding within the business to enhance the quality of services delivered.
Leadership Personal and People Development
- Actively promote the workplace and other remote sites as a learning environment, encouraging everyone to learn from each other and from external good practice.
- Encourage reflective practice within the team demonstrating a positive and supportive approach.
- Develop a robust training programme and competency framework for non-clinical staff.
- Work proactively within the team to support and develop user and carer involvement in service delivery and service redesign to ensure the development of patient centred care.
Corporate Responsibility
- We contribute to the well-being of our local communities and look to seek opportunities and opportunities to bring benefits to the communities in which we work.
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Work with others to clearly define values, direction and policies impacting upon care delivery.
Other duties:
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Job description
Job responsibilities
General
- Be familiar with all the functions of the clinic system plus the national and local quality standards for primary care.
- Be aware of statutory, regulatory, and contractual requirements and assist with implementation as directed by the Practice Manager.
- In conjunction with the Practice Manager undertake specific duties in relation to fire safety, health and safety and risk management.
- Undertake regular delegated tasks and special projects as delegated by the Practice Manager.
- Attend meetings as requested on behalf of the practice and undertake any follow up action.
- Assist the Practice Manager in compiling and updating policies and procedures.
- Support the practice in maintaining its Good CQC rating and strive towards an outstanding rating.
Estates Management and Health and Safety
- Ensure the premises are properly maintained and cleaned.
- Ensure adequate security and fire prevention systems are in place.
- Implement health and safety and infection control policies and ensure that audits and inspections are undertaken in accordance with the procedures.
Financial Management
- Assist the Practice Manager in implementing cost reduction and income generation activity.
- Support the Practice Manager to keep operating costs in line with budgeted costs.
Organisational
- Convene meetings, prepare agendas, and distribute minutes.
- Complete audits and reports.
- Monitor administration and reception processes.
- Review rotas and monitor staff annual leave.
- Be responsible for induction programmes.
- Be the point of contact for IT issues within the practice.
- Review patient feedback to develop services.
- Manage the structure of the appointment book.
Leadership and management support for others
- One of our core values is to look after people. We understand that looking after our staff supports high quality patient care. We are looking for you to provide supportive leadership within the practice.
- Leadership involves modelling the behaviours you expect to see, and we expect you to be a positive role model to your colleagues.
- As a leader within the practice, we expect you to lead by example and strive for excellence and continuous improvement.
- We expect you to provide and refine operational processes to deliver excellent patient care and reduce the inefficiency burden to support your colleagues.
- Provide operational line management to selected members of the practice team.
Communication
- Develop positive and effective working relationships with other gtd healthcare departments to facilitate the accurate and timely communication of information concerning clinical governance, risk management, quality assurance.
- Promote positive and effective working relationships with stakeholders to support an integrated approach to high quality patient care.
Delivering a Quality Service
- Put patients first and commit towards giving great quality care.
- Participate in the maintenance of quality governance systems and processes across the organisation and its activities.
- In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.
Performance and Systems Management
- Support the development of effective methods of monitoring and quality assuring the performance of the operations function.
- Share systems knowledge and understanding within the business to enhance the quality of services delivered.
Leadership Personal and People Development
- Actively promote the workplace and other remote sites as a learning environment, encouraging everyone to learn from each other and from external good practice.
- Encourage reflective practice within the team demonstrating a positive and supportive approach.
- Develop a robust training programme and competency framework for non-clinical staff.
- Work proactively within the team to support and develop user and carer involvement in service delivery and service redesign to ensure the development of patient centred care.
Corporate Responsibility
- We contribute to the well-being of our local communities and look to seek opportunities and opportunities to bring benefits to the communities in which we work.
- Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.
- Work with others to clearly define values, direction and policies impacting upon care delivery.
Other duties:
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Person Specification
Qualifications
Desirable
- Management qualification or working towards one, or a degree and relevant work experience.
Experience
Essential
- Experience in operational management, including supervisory experience both remote and on site within a healthcare environment.
- Experience of performance management.
- Experience of implementing operational systems solutions.
- Strategic Resource Planning Knowledge.
- Experience of working and/or managing a remote workforce.
Desirable
- Experience of working in Primary Care.
Skills and Attributes
Essential
- Ability to collaborate with multi-disciplinary teams of staff both on site and remotely.
- Excellent communication, listening and people skills.
- Ability to evidence in writing, verbally and through listening skills, personal understanding, and use of English language.
- Professional approach.
- Initiative-taking, flexible and positive can-do attitude.
- Negotiation and conflict management skills.
- Ability to work proactively within a team.
- Change Management.
- Highly motivated and enthusiastic in role.
- Ability to work flexibly.
Person Specification
Qualifications
Desirable
- Management qualification or working towards one, or a degree and relevant work experience.
Experience
Essential
- Experience in operational management, including supervisory experience both remote and on site within a healthcare environment.
- Experience of performance management.
- Experience of implementing operational systems solutions.
- Strategic Resource Planning Knowledge.
- Experience of working and/or managing a remote workforce.
Desirable
- Experience of working in Primary Care.
Skills and Attributes
Essential
- Ability to collaborate with multi-disciplinary teams of staff both on site and remotely.
- Excellent communication, listening and people skills.
- Ability to evidence in writing, verbally and through listening skills, personal understanding, and use of English language.
- Professional approach.
- Initiative-taking, flexible and positive can-do attitude.
- Negotiation and conflict management skills.
- Ability to work proactively within a team.
- Change Management.
- Highly motivated and enthusiastic in role.
- Ability to work flexibly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
