Job summary
gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England.
An exciting has arisen for a Senior Administrator to work closely with gtd practices across the Manchester area. These practices include City Health Centre, Droylsden Road Family Practice and Simpson Medical Practice.
As the Senior Administrator for data quality, you will play an important role in the delivery of care which aims to improve the health outcomes of gtds registered patients within the Manchester locality. You will plan, execute, and monitor the practices recall processes. This means inviting patients identified in need of a clinical review or other clinical intervention to their respective practices.
The Senior Administrator will also monitor the uptake of invitations and follow up with all non-responders to ensure they are given every opportunity to attend their appointment. In addition to this, you will monitor actual uptake against targeted uptake and work with practice teams, system partners and patients to achieve the expected uptake levels.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Main duties of the job
- Work in partnership with the practice medical leads and operations managers to ensure there is a congruent and consistent approach to conducting recall activity.
- Work collaboratively with practice teams to ensure the recall activity is understood, supported and that other enablers are in place.
- Understanding the requirements and standards of the relevant enhanced services.
- Have a system in place to monitor time sensitive activity.
- Monitoring changes to the enhanced service contracts, feeding this back to the practice teams, and ensuring any changes are implemented.
- Working with the centralised data team to develop appropriate clinical system templates.
- Be committed to achieving targets through activity planning monitoring and remedial action planning.
- Support ad hoc public health promotion campaigns.
- To ensure clinical information is coded correctly or amended accordingly.
- Communicate effectively with patients by text message, letter and / or telephonecommunication.
- Develop written policies, procedures, and protocols for the recall system.
- Responsible for training a deputies within each practice for contingency purposes.
- Write an annual report on activity performance, lessons learned and action plan for the following financial year.
- Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance.
For further details, please refer to the job description.
About us
At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.
We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients.
Benefits package
As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:
- working for a values-driven organisation;
- Real living wage employer;
- access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;
- 30 days annual leave, rising to 32 after five years of continuous service;
- flexible pension benefits including NHS pension scheme;
- flexible working hours and policies;
- family friendly and carer policies;
- opportunities to apply for innovation and quality awards;
- access to gtd healthcares wellbeing initiatives, which offer a wide range of tools and resources;
- gtd healthcare social and fun activities;
- cycle to work scheme.
Job description
Job responsibilities
General
- Work in partnership with the practice medical leads and operations managers to ensure there is a congruent and consistent approach to conducting recall activity.
- Work collaboratively with practice teams to ensure the recall activity is understood, supported and that other enablers are in place.
- Understanding the requirements and standards of the relevant enhanced services.
- Have a system in place to monitor time sensitive activity.
- Monitoring changes to the enhanced service contracts, feeding this back to the practice teams, and ensuring any changes are implemented.
- Working with the centralized data team to develop appropriate clinical system templates.
- Be committed to achieving targets through activity planning monitoring and remedial action planning.
- Support ad hoc public health promotion campaigns.
- To ensure clinical information is coded correctly or amended accordingly.
- Communicate effectively with patients by text message, letter and / or telephone communication.
- Develop written policies, procedures, and protocols for the recall system.
- Responsible for training a deputies within each practice for contingency purposes.
- Write an annual report on activity performance, lessons learned and action plan for the following financial year.
Premises
- Be familiar with practice fire procedures.
- To be familiar with practice security procedures.
Personal/Professional development
The post holder will participate in any training activity implemented by the practice or gtd healthcare as part of this employment. This activity will include:
- Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development.
- Taking responsibility for own development and learning by pursuing objectives set at appraisal.
- Attend identified training events.
- Attend induction and mandatory training and mandatory updates when required.
- Attend practice meetings.
- Support the induction and training of new members of staff.
Quality
The post holder will strive to maintain quality within the practice by:
- Alerting other team members to issues of quality and risk.
- Assessing own performance and taking accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload, and resources.
Other duties:
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Job description
Job responsibilities
General
- Work in partnership with the practice medical leads and operations managers to ensure there is a congruent and consistent approach to conducting recall activity.
- Work collaboratively with practice teams to ensure the recall activity is understood, supported and that other enablers are in place.
- Understanding the requirements and standards of the relevant enhanced services.
- Have a system in place to monitor time sensitive activity.
- Monitoring changes to the enhanced service contracts, feeding this back to the practice teams, and ensuring any changes are implemented.
- Working with the centralized data team to develop appropriate clinical system templates.
- Be committed to achieving targets through activity planning monitoring and remedial action planning.
- Support ad hoc public health promotion campaigns.
- To ensure clinical information is coded correctly or amended accordingly.
- Communicate effectively with patients by text message, letter and / or telephone communication.
- Develop written policies, procedures, and protocols for the recall system.
- Responsible for training a deputies within each practice for contingency purposes.
- Write an annual report on activity performance, lessons learned and action plan for the following financial year.
Premises
- Be familiar with practice fire procedures.
- To be familiar with practice security procedures.
Personal/Professional development
The post holder will participate in any training activity implemented by the practice or gtd healthcare as part of this employment. This activity will include:
- Participation in an annual performance review (appraisal), including taking responsibility for maintaining a record of own development.
- Taking responsibility for own development and learning by pursuing objectives set at appraisal.
- Attend identified training events.
- Attend induction and mandatory training and mandatory updates when required.
- Attend practice meetings.
- Support the induction and training of new members of staff.
Quality
The post holder will strive to maintain quality within the practice by:
- Alerting other team members to issues of quality and risk.
- Assessing own performance and taking accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and teams activities and making suggestions on ways to improve and enhance the teams performance.
- Work effectively with individuals in other agencies to meet patients needs.
- Effectively manage own time, workload, and resources.
Other duties:
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation.
Person Specification
Qualifications
Essential
- Good standard of secondary education.
- Demonstrable commitment to professional development.
Desirable
- IT/ Word processing qualification.
Experience
Essential
- Working in a GP Practice.
- Working with EMIS Web, Docmail, AccuRx /Accubook.
- Using Microsoft applications.
- Dealing with the public/patients.
- Managing practice recall activity (QOF, Vaccs and Imms, Smears etc).
- Working as part of a remote workforce.
Skills and Attributes
Essential
- Excellent organisational skills.
- Excellent communication skills verbal and written.
- Excellent customer service skills.
- Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
- Able to work effectively as part of a team.
- Able to work on own initiative & problem solve within own area of work.
- An understanding, acceptance & adherence to the need for strict confidentiality.
- Able to work without direct supervision and determine own work priorities.
- Able to work under pressure.
- Able to liaise effectively with a range of individuals/services within the
- practice, within gtd healthcare and externally.
- Excellent computer and IT skills.
- Good report/letter writing skills.
- Excellent standard of word processing and keyboard skills.
- Good knowledge of medical terminology and read coding.
- Able to maintain an accurate and thorough approach to work.
- Able to work to set standards, policies & procedures.
- Interest & aptitude for learning new skills.
- Willingness to actively engage in appraisal, personal development and training.
- Awareness of diversity issues & able to work in a non-discriminatory manner.
- Flexible approach to undertaking a wide variety of tasks.
- Flexible approach to working hours and a willingness to travel to practices when required.
- A clean driving license is essential.
- DBS checked required.
Desirable
- Statistical & data analysis skills.
Person Specification
Qualifications
Essential
- Good standard of secondary education.
- Demonstrable commitment to professional development.
Desirable
- IT/ Word processing qualification.
Experience
Essential
- Working in a GP Practice.
- Working with EMIS Web, Docmail, AccuRx /Accubook.
- Using Microsoft applications.
- Dealing with the public/patients.
- Managing practice recall activity (QOF, Vaccs and Imms, Smears etc).
- Working as part of a remote workforce.
Skills and Attributes
Essential
- Excellent organisational skills.
- Excellent communication skills verbal and written.
- Excellent customer service skills.
- Polite, pleasant & professional interpersonal manner, both on the telephone and in person.
- Able to work effectively as part of a team.
- Able to work on own initiative & problem solve within own area of work.
- An understanding, acceptance & adherence to the need for strict confidentiality.
- Able to work without direct supervision and determine own work priorities.
- Able to work under pressure.
- Able to liaise effectively with a range of individuals/services within the
- practice, within gtd healthcare and externally.
- Excellent computer and IT skills.
- Good report/letter writing skills.
- Excellent standard of word processing and keyboard skills.
- Good knowledge of medical terminology and read coding.
- Able to maintain an accurate and thorough approach to work.
- Able to work to set standards, policies & procedures.
- Interest & aptitude for learning new skills.
- Willingness to actively engage in appraisal, personal development and training.
- Awareness of diversity issues & able to work in a non-discriminatory manner.
- Flexible approach to undertaking a wide variety of tasks.
- Flexible approach to working hours and a willingness to travel to practices when required.
- A clean driving license is essential.
- DBS checked required.
Desirable
- Statistical & data analysis skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
