Job summary
The purpose of this role is to support clinical and non-clinical staff by undertaking reception and or administrative duties to ensure the smooth running of the PPCA services.
Full training will be provided and successful candidates will be required to undergo a DBS check. The need for flexibility is essential to ensure the services can run effectively.
Main duties of the job
Responsible for general admin and reception duties.
- Greeting patients, assist and direct them accordingly.
- Monitoring the clinical systems.
- Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary.
- Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits.
- Follow all policies, standards and guidance.
About us
PPCA was set up in 2018 to improve patient care and access to GP services in Portsmouth. The organisation is a limited company that represents member practices and delivers services at scale, for the benefit of local people and Primary Care Networks.
PPCA delivers a number of services, both in and out of hours, whilst supporting our partner NHS organisations to enhance system resilience and sustainability.
PPCA is proud of the positive patient feedback it receives and strives to achieve continuous improvement.
PPCAsupports flexible working and consider requests taking into account needs of the service where appropriate.
PPCA is an equal opportunities employer and that the positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation. All advertising will seek to comply with equal opportunities legislation and will avoid stereotyping. Advertising will be placed so as to attract the maximum number of suitably qualified applicants from a cross-section of society.
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Administrative
- Greeting patients, assist and direct them accordingly.
- Monitoring the appointment system.
- Answering telephones to patients and other healthcare professionals.
- Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary.
- Completing excel spreadsheets, stock and safety checks.
- Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits.
- Ensure all incidents and potential risks are reported in line with company policy and procedures.
General
- Ensure patient safety is at the centre of everything you do.
- Be proactive and take accountability for own actions and tasks completed.
- Contribute to the effectiveness of the team, by reflecting own performance and suggesting ways to improve and enhance the service.
- Ensure reception area and consulting rooms are left tidy, free of trip hazards and if appropriate, have been cleaned after each session.
- Communicate effectively with other team members, clinical staff and patients.
- Follow all policies, standards and guidance.
EXPERIENCE AND QUALIFICATIONS
- Previous experience in a customer service setting.
- Telephone and call handling experience.
- Attention to detail.
- Ability to work under pressure whist maintaining a positive outlook.
- Good level of general education 3 GCSEs Grades A* to C or equivalent.
- Strong numeracy skills
WORKING PATTERN:
- Friday 1830-2230
- Saturday 1300-2230
- Sunday 1300-2230
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Administrative
- Greeting patients, assist and direct them accordingly.
- Monitoring the appointment system.
- Answering telephones to patients and other healthcare professionals.
- Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary.
- Completing excel spreadsheets, stock and safety checks.
- Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits.
- Ensure all incidents and potential risks are reported in line with company policy and procedures.
General
- Ensure patient safety is at the centre of everything you do.
- Be proactive and take accountability for own actions and tasks completed.
- Contribute to the effectiveness of the team, by reflecting own performance and suggesting ways to improve and enhance the service.
- Ensure reception area and consulting rooms are left tidy, free of trip hazards and if appropriate, have been cleaned after each session.
- Communicate effectively with other team members, clinical staff and patients.
- Follow all policies, standards and guidance.
EXPERIENCE AND QUALIFICATIONS
- Previous experience in a customer service setting.
- Telephone and call handling experience.
- Attention to detail.
- Ability to work under pressure whist maintaining a positive outlook.
- Good level of general education 3 GCSEs Grades A* to C or equivalent.
- Strong numeracy skills
WORKING PATTERN:
- Friday 1830-2230
- Saturday 1300-2230
- Sunday 1300-2230
Person Specification
Experience
Essential
- Experience of working in the NHS
- Previous experience in a customer service setting
- Call handling experience
- To have good knowledge of Microsoft packages including Excel, Outlook, Word and Teams .
Desirable
- NVQ2 or NVQ3 in Business Administration
Person Specification
Experience
Essential
- Experience of working in the NHS
- Previous experience in a customer service setting
- Call handling experience
- To have good knowledge of Microsoft packages including Excel, Outlook, Word and Teams .
Desirable
- NVQ2 or NVQ3 in Business Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
