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Portsmouth Primary Care Alliance

BANK Receptionist/Administrator

The closing date is 06 April 2026

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Job summary

This position is a BANK post, with no fixed hours.

The purpose of this role is to support clinical and non-clinical staff by undertaking reception and or administrative duties to ensure the smooth running of SCA services.

The shifts available are out of hours - evenings and weekends.

Flexibility is essential to ensure the services can run effectively.

Full training will be provided and successful candidates will be required to undergo a DBS check.

Main duties of the job

  • To provide administrative support as required
  • To provide reception cover
  • To assist the clinical team
  • To provide support to the Supervisors/Service lead on site

About us

South Coast Alliance is a clinically led, community-focused organisation delivering integrated primary care services across Portsmouth and South East Hampshire. Formed through the collaboration of Portsmouth Primary Care Alliance (PPCA) and Southern Hampshire Primary Care Alliance (SHPCA), the organisation provides urgent and primary care services across multiple sites and extended hours, supporting patients when they most need access to care.

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

£13.38 an hour

Contract

Bank

Working pattern

Part-time

Reference number

U0057-24032026

Job locations

Forton Medical Centre

Gosport

PO12 3JP


Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1. Administrative

1.1 Providing general administrative support

1.2 Greeting patients, assist and direct them accordingly.

1.3 Monitoring the appointment system.

1.4 Answering telephones to patients and other healthcare professionals.

1.5 Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary.

1.6 Completing excel spreadsheets, stock and safety checks.

1.7 Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits.

1.8 Ensure all incidents and potential risks are reported in line with company policy and procedures.

2. General

2.1 Ensure patient safety is at the centre of everything you do.

2.2 Be proactive and take accountability for own actions and tasks completed.

2.3 Contribute to the effectiveness of the team, by reflecting own performance and suggesting ways to improve and enhance the service.

2.4 Ensure reception area and consulting rooms are left tidy, free of trip hazards and if appropriate, have been cleaned after each session.

2.5 Communicate effectively with other team members, clinical staff and patients.

2.6 Follow all policies, standards and guidance.

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1. Administrative

1.1 Providing general administrative support

1.2 Greeting patients, assist and direct them accordingly.

1.3 Monitoring the appointment system.

1.4 Answering telephones to patients and other healthcare professionals.

1.5 Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary.

1.6 Completing excel spreadsheets, stock and safety checks.

1.7 Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits.

1.8 Ensure all incidents and potential risks are reported in line with company policy and procedures.

2. General

2.1 Ensure patient safety is at the centre of everything you do.

2.2 Be proactive and take accountability for own actions and tasks completed.

2.3 Contribute to the effectiveness of the team, by reflecting own performance and suggesting ways to improve and enhance the service.

2.4 Ensure reception area and consulting rooms are left tidy, free of trip hazards and if appropriate, have been cleaned after each session.

2.5 Communicate effectively with other team members, clinical staff and patients.

2.6 Follow all policies, standards and guidance.

Person Specification

Experience

Essential

  • EXPERIENCE AND QUALIFICATIONS
  • 1.1Previous experience in a customer service setting.
  • 1.2Telephone and call handling experience.
  • 1.3Attention to detail.
  • 1.4Ability to work under pressure whist maintaining a positive outlook.
  • 1.5Good level of general education 3 GCSEs Grades A* to C or equivalent.
  • 1.6Strong numeracy skills.
Person Specification

Experience

Essential

  • EXPERIENCE AND QUALIFICATIONS
  • 1.1Previous experience in a customer service setting.
  • 1.2Telephone and call handling experience.
  • 1.3Attention to detail.
  • 1.4Ability to work under pressure whist maintaining a positive outlook.
  • 1.5Good level of general education 3 GCSEs Grades A* to C or equivalent.
  • 1.6Strong numeracy skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portsmouth Primary Care Alliance

Address

Forton Medical Centre

Gosport

PO12 3JP


Employer's website

http://www.portsmouthpca.org.uk/ (Opens in a new tab)

Employer details

Employer name

Portsmouth Primary Care Alliance

Address

Forton Medical Centre

Gosport

PO12 3JP


Employer's website

http://www.portsmouthpca.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Manager

Alison Walsh

alison.walsh15@nhs.net

Details

Date posted

24 March 2026

Pay scheme

Other

Salary

£13.38 an hour

Contract

Bank

Working pattern

Part-time

Reference number

U0057-24032026

Job locations

Forton Medical Centre

Gosport

PO12 3JP


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