Data Support/Administrator Role

Portsmouth Primary Care Alliance

This job is now closed

Job summary

The main purpose of the role is to provide data support and administrative/telephone support.

We are looking for a dedicated, flexible individual who will be responsible for providing data, administrative and telephony support for the Portsmouth Primary Care Alliance. They should be able to work effectively as a team player and independently utilising excellent time management skills.

They must have proven IT skills, with excellent excel knowledge, experience of cleansing databases and composing reports to both internal and external stakeholders.

They must have experience in a administrative/telephony based role and be able to provide excellent customer service both over the phone and in written communication.

Excellent communication skills with an ability to communicate with a wide range of people is essential.

Main duties of the job

Responsible for general admin and telephone duties and assisting in the provision of recurrent data requests in line with organisational requirements. Task include:

Cleanse databases and correct any inaccuracies.
Ensure correct and accurate input of information into databases and spreadsheets in a timely manner, and in accordance with timescales.
Collate data for reports using a range of sources as and when required.
To prepare reports for internal and external colleagues
To prepare ad-hoc data requests for the Operations Manager and Head of Operations.
The production of routine and non-complex ad-hoc information report analysis.
Act as first point of contact for telephone calls
Maintain efficient day-to-day office functions such as filing systems, databases, bring forward systems, training log and communication processes.

About us

PPCA was set up in 2018 to improve patient care and access to GP services in Portsmouth. The organisation is a limited company that represents member practices and delivers services at scale, for the benefit of local people and Primary Care Networks.

PPCA delivers a number of services, both in and out of hours, whilst supporting our partner NHS organisations to enhance system resilience and sustainability.

PPCA is proud of the positive patient feedback it receives and strives to achieve continuous improvement.

Date posted

21 November 2024

Pay scheme

Other

Salary

£12.45 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

U0057-24-0004

Job locations

Cosham Park House

Cosham Park Avenue

Portsmouth

Hampshire

PO6 3BG

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1. Data / IT Support

1.1. Cleanse databases and correct any inaccuracies.

1.2. Ensure correct and accurate input of information into databases and spreadsheets in a timely manner, and in accordance with timescales.

1.3. Collate data for reports using a range of sources as and when required.

1.4. To prepare reports for internal and external colleagues

1.5. To prepare ad-hoc data requests for the Operations Manager and Head of Operations.

1.6. The production of routine and non-complex ad-hoc information report analysis.

2. Administrative Support

2.1. Act as first point of contact for telephone calls

2.2. Maintain efficient day-to-day office functions such as filing systems, databases, bring forward systems, training log and communication processes.

3. General

3.1. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the services and the Organisation

3.2. The post holder must take responsibility to ensure that they are aware of an adhere to all policies, procedures and guidelines relating to their employment regardless of their position within the organisation

3.3. Support the Business Information Analyst and operations team as required

3.4. Prioritise, manage and plan own workload to ensure PPCA data requests listed in Appendix A meet their relevant deadlines

3.5. Manage own day to day workload, exercising judgement to determine priorities and make adjustments and changes to workload to accommodate urgent requests.

4. Education and Qualifications

4.1. Good level of general education 3 A Levels Grades A* to C or equivalent

4.2. Strong numeracy skills

Job description

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

1. Data / IT Support

1.1. Cleanse databases and correct any inaccuracies.

1.2. Ensure correct and accurate input of information into databases and spreadsheets in a timely manner, and in accordance with timescales.

1.3. Collate data for reports using a range of sources as and when required.

1.4. To prepare reports for internal and external colleagues

1.5. To prepare ad-hoc data requests for the Operations Manager and Head of Operations.

1.6. The production of routine and non-complex ad-hoc information report analysis.

2. Administrative Support

2.1. Act as first point of contact for telephone calls

2.2. Maintain efficient day-to-day office functions such as filing systems, databases, bring forward systems, training log and communication processes.

3. General

3.1. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the services and the Organisation

3.3. Support the Business Information Analyst and operations team as required

3.4. Prioritise, manage and plan own workload to ensure PPCA data requests listed in Appendix A meet their relevant deadlines

3.5. Manage own day to day workload, exercising judgement to determine priorities and make adjustments and changes to workload to accommodate urgent requests.

4. Education and Qualifications

4.1. Good level of general education 3 A Levels Grades A* to C or equivalent

4.2. Strong numeracy skills

Person Specification

Experience

Essential

Experience of working in a Healthcare setting

Person Specification

Experience

Essential

Experience of working in a Healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Portsmouth Primary Care Alliance

Address

Cosham Park House

Cosham Park Avenue

Portsmouth

Hampshire

PO6 3BG

Employer's website

http://www.portsmouthpca.org.uk/ (Opens in a new tab)

Employer details

Employer name

Portsmouth Primary Care Alliance

Address

Cosham Park House

Cosham Park Avenue

Portsmouth

Hampshire

PO6 3BG

Employer's website

http://www.portsmouthpca.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Workforce and Resources Lead

Tina Thompson

tina.thompson18@nhs.net

02392728871

Date posted

21 November 2024

Pay scheme

Other

Salary

£12.45 an hour

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

U0057-24-0004

Job locations

Cosham Park House

Cosham Park Avenue

Portsmouth

Hampshire

PO6 3BG

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