Receptionist/Administrator

Job summary

We are looking for a dedicated, flexible, patient focused individual to join our Extended Access Service as an Administrator/Receptionist. This is a permanent role, working weekends only, from 1300-2230 on both Saturday and Sunday.

The Extended Access Admin team are responsible for providing excellent patient care and support to the Clinical team. They should be able to work effectively as a team player and independently utilising excellent organisational skills.

They must be familiar with Microsoft Office application (e.g Teams, Excel & Word) and have excellent communication skills with an ability to communicate with a wide range of people.

The purpose of this role is to support clinical and non-clinical staff by undertaking reception and or administrative duties to ensure the smooth running of the PPCA services. Full training will be provided and successful candidates will be required to undergo a DBS check. The need for flexibility is essential to ensure the services can run effectively.

Main duties of the job

Administrative:

Greeting patients, assist and direct them accordingly.

Monitoring the appointment system.

Answering telephones to patients and other healthcare professionals.

Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary.

Completing excel spreadsheets, stock and safety checks.

Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits.

Ensure all incidents and potential risks are reported in line with company policy and procedures.

General:

Ensure patient safety is at the centre of everything you do.

Be proactive and take accountability for own actions and tasks completed.

Contribute to the effectiveness of the team, by reflecting own performance and suggesting ways to improve and enhance the service.

Ensure reception area and consulting rooms are left tidy, free of trip hazards and if appropriate, have been cleaned after each session.

Communicate effectively with other team members, clinical staff and patients.

Follow all policies, standards and guidance.

About us

PPCA was set up in 2018 to improve patient care and access to GP services in Portsmouth. The organisation is a limited company that represents member practices and delivers services at scale, for the benefit of local people and Primary Care Networks.

PPCA delivers a number of services, both in and out of hours, whilst supporting our partner NHS organisations to enhance system resilience and sustainability.

PPCA is proud of the positive patient feedback it receives and strives to achieve continuous improvement.

PPCA support flexible working and consider requests taking into account the needs of the service where appropriate.

PPCA is an equal opportunities employer; positions are open to all suitably qualified candidates.