Greenwich Health Live Well - Health Care Assistant

Job description

Job responsibilities

JOB DESCRIPTION

Job Title:

Greenwich Health Live Well Health Care Assistant

Responsible to:

Live Well Lead

Pay range:

£18,000-£24,000 (pro rata WTE)

Location:

25 John Wilson Street, Woolwich, London, SE18 6PZ/Live Well Hubs

Hours of work:

25-30 hours per week

Key Relationships:

Greenwich Health Directors (GHD), Greenwich Health Senior Management Team, Greenwich Clinical Commissioning Group (GCCG), The Royal Borough of Greenwich (RBG), Member Practices, NHS England (NHSE).

Greenwich Health

Greenwich Health is committed to providing quality to care to our patients whilst building resilience for General Practice and delivering services and programmes of work to deliver care at scale to the Greenwich Population. The post holder will be required to provide support for our Long-Acting Reversible Contraception clinics as well as NHS Health Checks within our Live Well Centres in locations across the Borough of Greenwich.

Our Live Well Centres offer Long-Acting Reversible Contraception (LARC) services and this role involves the support of this service by assisting the clinician in clinics and supporting the administration of the service. The role with also involve supporting patients through the service from managing the referral list, triaging, and managing bookings into the clinics.

The NHS Health Check aims to help delay or prevent heart disease, stroke, diabetes, kidney disease and dementia. Individuals between the ages of 40 - 74, who have not already been diagnosed with one of these conditions or do not have certain risk factors, will be invited every 5 years to have a check to assess their risk and will be given advice to reduce or manage that risk. The NHS Health Check involves measuring blood pressure and pulse, taking a near-patient blood sample to measure cholesterol, measuring height, weight and BMI and asking questions about lifestyle. NOTE: NHS Health Checks are not currently operational due to Covid-19. This role will support the NHS Health Check Programme once it restarts.

Job Summary

Process the referrals from practices into the LARC clinics, providing telephone support, triage and provide accurate information to ensure the patient attends the appropriate appointment and is aware of the arrangements.

Act as a LARC assistant to our LARC clinical staff, ensuring the patients feel comfortable and the clinician has appropriate, timely support.

The postholder would be required to work at weekends as well as during the week to ensure that patient needs are met.

Deliver the NHS Health Check sessions across Greenwich within the Live Well Centres.

Carry out the NHS Health Check, and support LARC clinics following protocols and clinical guidelines.

Create a patient focused environment to help individuals identify how their behaviour might affect their health and wellbeing.

Communicate with individuals in line with evidence based practice.

Motivate and support individuals to make lifestyle changes via appropriate onward referrals.

Prepare, organise and collate own paperwork, equipment and resources ready for delivery.

Keep accurate and factual patient records in line with Information Governance, Data Protection Act and Greenwich Health policies.

Complete timely and accurate data entry onto the company clinical system.

Work alongside the Greenwich Health team to ensure administrative tasks are undertaken according to service protocol.

Training

Complete all mandatory company training, including annual update / refresher training.

Take an active part in developing own knowledge and skills, particularly the key skills and competencies required to carry out the LARC support and to deliver NHS Health Checks.

Keep abreast of changes within the health industry via the reading of literature, attending seminars and continuing professional development

Health & Safety

Monitor and maintain health, safety and security of self and others.

Respond to relevant clinical /other issues or incidences to mitigate risk and maintain best practice.

Follow information governance and safeguarding procedures.

Adhere to all organisational policies and procedures.

General

Manage and organise own time / activities to ensure timely service delivery to service users.

Work collaboratively as part of a team to support service improvement.

Seek advice and support as and when appropriate.

Be a positive ambassador for Live Well at all times.

Contribute towards service meetings, identifying improvements to service delivery.

Demonstrate an understanding of equal opportunities and value the importance of diversity.

Flexible working, including some evenings and weekends.

Any other duties as required in line with business need

Person Specification

Qualifications

Desirable

• No formal qualifications are required however you will be required to complete comprehensive training followed by a competence assessment in order to carry out the NHS Health Check programme which will include on-line, group and one-to-one training sessions in carrying out near-patient blood testing, measuring blood pressure, understanding local procedures and information governance.

Experience

Desirable

• Experience of supporting a LARC or sexual health clinic Previous Experience of delivering Health checks
• Training for NHS Health check delivery
• Experience of measuring blood pressure
• Experience of Near Patient Testing

Communications Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders

Personal Skills

Essential

• Ability to work as part of a team and on own initiative
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greenwich Health Ltd

Address

25 John Wilson Street

London

SE18 6PZ

Employer's website

https://www.greenwich-health.com/ (Opens in a new tab)