Lifestyle Advisor and Health Care Assistant

Job responsibilities

Job Summary

The post holder will also be required to support our busy patient call centre based at Ferryview Health Centre, supporting patients through the service from managing the referral list, triaging, and booking patients into clinics.

The NHS Health Check aims to help delay or prevent heart disease, stroke, diabetes, kidney disease and dementia. Individuals between the ages of 40 - 74, who have not already been diagnosed with one of these conditions or do not have certain risk factors, will be invited every 5 years to have a check to assess their risk and will be given advice to reduce or manage that risk. The NHS Health Check involves measuring blood pressure and pulse, taking a near-patient blood sample to measure cholesterol, measuring height, weight and BMI and asking questions and providing lifestyle advice.

Our Smoking Cessation service supports patients for up to 12 weeks with either face to face or over the telephone to quit smoking. The post holder will have a patient case load to support through their smoking journey.

The post holder will support clinicians in our LARC clinics preparing and clearing away clinical equipment for coil and implant procedures, supporting patients during the procedure. The post holder will provide administration support the sexual health service.

Call Centre

Manage in-coming and out-going calls and voice mails.

Book LARC, smoking cessation and NHS Health Check appointments.

Deal with patient queries.

NHS Health Checks

Deliver the NHS Health Check sessions across Greenwich within the Live Well Centres.

Carry out the NHS Health Check following protocols and clinical guidelines.

Undertake near patient testing.

Create a patient focused environment to help individuals identify how their behaviour might affect their health and wellbeing.

Communicate with individuals in line with evidence based practice.

Motivate and support individuals to make lifestyle changes via appropriate onward referrals.

Make timely referrals, following a health check, to general practice as required.

Prepare, organise and collate own paperwork, equipment and resources ready for delivery.

Smoking Cessation Service

Process smoking referrals from practices, contacting patients within 72 hours.

Providing telephone or face to face support to patients wishing to quit smoking.

Advise patients on nicotine replacement therapy options.

Provide on-going support to patients throughout their 12 week quit journey with a patient centre approach.

Prepare, organise and collate own paperwork, equipment and resources.

Long Acting Reversible Contraception Clinic

Support LARC clinics following protocols and clinical guidelines.

Process the referrals from practices into the LARC clinics, triage and provide accurate information to ensure the patient attends the appropriate appointment and is aware of the arrangements.

Act as a LARC assistant to our LARC clinical staff, ensuring the patients feel comfortable and the clinician has appropriate, timely support.

Prepare, organise and collate own paperwork, equipment and resources ready for delivery.

Training

Complete NCSCT e-learning Stop Smoking Practitioner Training

Complete both internal and external NHS Health Check training.

Complete practical training alongside colleagues and clinicians for LARC clinics.

Complete all mandatory company training, including annual update / refresher training.

Attend monthly team meetings.

Take an active part in developing own knowledge and skills, particularly the key skills and competencies required to deliver NHS Health Checks, smoking cessation and LARC support.

Keep abreast of changes within the health industry via the reading of literature, attending seminars and continuing professional development

Health & Safety

Monitor and maintain health, safety and security of self and others.

Respond to relevant clinical /other issues or incidences to mitigate risk and maintain best practice.

Follow information governance and safeguarding procedures.

Adhere to all organisational policies and procedures.

General

Keep accurate and factual patient records in line with Information Governance, Data Protection Act and Greenwich Health policies.

Complete timely and accurate data entry onto the company clinical system.

Work collaboratively as part of a team to support service improvement.

Work alongside the Live Well Development Lead and Live Well Team Leader to support service development and improvements.

Flexible working, including some evenings and weekends.

Manage and organise own time / activities to ensure timely service delivery

Demonstrate an understanding of equal opportunities and value the importance of diversity.

Be a positive ambassador for Live Well at all times.

Any other duties as required in line with business need

Qualifications

Desirable

• No formal qualifications are required
• Training will be provided.
• NCSCT Stop Smoking Practitioner Training
• RSPH NHS Health check delivery

Experience

Desirable

• Experience of supporting a LARC or sexual health clinic
• Experience of delivering Health checks
• Experience of supporting people to stop smoking using brief advice and pharmacotherapy
• Experience of measuring blood pressure
• Experience of Near Patient Testing
• Experience of delivering patient centered behavior change interventions.

IT Skills

Essential

• Computer literate
• Experience of using basic Excel and Word
• Experience of Outlook/NHS Mail

Desirable

• Experience of EMIS

Communication Skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Good telephone skills
• Ability to communicate effectively with a wide range of stakeholders

Personal Skills

Essential

• Ability to work as part of a team and on own initiative
• Ability to work under pressure and to prioritise workload
• Ability to maintain confidentiality

Other

Essential

• Ability to travel across the borough

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).