Job responsibilities
PCN Manager Key Responsibilities
1. Workforce & People Management
- Provide direct, hands-on management of the LS25/26 PCN workforce
- Lead recruitment, onboarding, and workforce deployment across all practices
- Ensure timely and effective performance management, including managing underperformance
- Support staff development, wellbeing, and retention
2. Operational Delivery & Performance
- Oversee the day-to-day delivery of PCN services across all 7 practices
- Ensure services are efficient, well-organised, and responsive to practice need
- Monitor activity, outcomes, and productivity across all staff groups
- Use data and operational insight to track performance and drive improvement
3. Practice Integration & Presence
- Maintain a strong, consistent on-site presence across all member practices
- Ensure PCN staff are:
- Embedded within practices
- Visible and accessible to practice teams
- Working as part of practice rotas and day-to-day workflows
4. Service Development & Improvement (Practice-Led)
- Work with Practice Managers to identify operational pressures and service gaps
- Support the development and refinement of services that demonstrate:
- Efficiency
- Value for money
- Reduction in practice workload
- Share learning and best practice across the network
5. Financial Management & Value for Money
- Support management of the PCN overall budget and ARRS staff budget with a focus on efficiency and sustainability
- Ensure ARRS-funded staff roles deliver clear, measurable value to practices
- Provide transparent reporting on costs, activity, and outcomes
- Support practices in understanding the impact and return on PCN services
6. Governance, Compliance & Data
- Ensure compliance with NHS guidance, contractual requirements, and local policies
- Maintain appropriate governance structures and reporting
- Use data and business intelligence to:
- Understand variation in performance
- Support workforce planning
- Track impact of service delivery
- Ensure appropriate information governance standards are maintained
7. Relationships & Ways of Working
- Build strong working relationships with:
- Practice Managers and practice teams
- PCN Clinical Directors and Executive team
- Local partners and stakeholders where required
- Work in a collaborative and responsive way, supporting practices rather than directing them
8. Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with PCN procedures, policies, and current legislation
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behave in a manner which is non-judgmental and respects individuals, beliefs, circumstances, feelings, priorities and rights
9. Personal/Professional Development
The post-holder will participate in any training programme implemented by the PCN as part of their employment.
Carry out identified statutory and mandatory training
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
10. Quality and Governance
The post-holder will strive to maintain quality within the PCN, and will:
Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Work effectively with individuals in other agencies
Effectively manage own time, workload and resources
Ensure that the PCN Board and Clinical Director/s adhere to the governance structure as set out in the Network Agreement.
11. CommunicationWe anticipate that the successful candidate will work primarily within the seven PCN practices with the possibility of some home working.
The PCN Manager will ensure effective communication is maintained within the Primary Care Network and with all stakeholders outside of the network.
- Communicate effectively with PCN colleagues, to build strong and trusted relationships.
- Communicate effectively with partnership groups, patients and carers.
12. ConfidentialityIn the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to practices as a business organisation. All such information from any source is to be regarded as strictly confidential.
13. Health and Safety At Work Act, 1974 - Use personal security systems within the workplace according to PCN guidelines
- Identify the risks involved in work activities and undertake such activities in a way that manages those risks across clinical and patient processes
- Actively identify, report, and review of health and safety hazards and infection hazards immediately when identified
- Routine management of own team / team areas, and maintenance of workspace standards
14. Harassment And BullyingThe PCN condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
15. No Smoking Policy
Primary Care operates a no smoking policy.
***The appointed person should hold a full driving licence and have access to a vehicle to allow independent travel.
The above is not an exhaustive list of duties and the PCN Manager will be expected to perform tasks as necessitated by the changing role within, and the overall objectives of, the organisation and PCN agenda. This is a role that is constantly developing as the influence of PCNs and their responsibilities are increasing. Discussions on any major changes will be held with the postholder.
