BHR PCN Health Coach

Job description

Job responsibilities

The post holder will embrace Lifestyle Medicine and the approach to Chronic Disease management and Mental Illness and help patients to create their own Lifestyle Prescription to compliment and support their usual medical care. The Health Coach will also work with healthy individuals to help them adopt daily preventative measures including stress management, exercise, and healthy eating habits.

The post holder will support, educate & motivate the patient to find simple ways to better health, break through resistance and overcome self-sabotage.

Operational/ Main Responsibilities

Support patients to make effective, achievable, and sustainable health and fitness behaviour change.

Work with patients both in a group and individually (in person, virtually, or over the phone) to discuss goals, progress, and challenges.

Provide patient support, education, coaching and advice, whether they have a chronic disease or are healthy, to improve their overall health condition.

Understand patients prevailing health conditions

Identify the need for behavioural change to improve health status, reduce health risks and improve quality of life.

Examine and record the patient specific observations, weight, height, etc., accurately.

Identify what stage of readiness to change the patient is currently in, with appropriate and timely use of motivational interviewing, coaching and positive psychology techniques to:

a) help the patient move forward toward taking positive action/ steps and/or

b) maintain their current healthy behaviours

Apply knowledge of, diet, nutrition, or relevant methods to suggest solutions. Suggest exercises, diet charts or mental stress reducing techniques. Deal with the patient with a positive and empathetic attitude to make them feel comfortable

Strategic

To support the PCN with the development of Health Coaches. Support and deliver health inequalities work with other members of the care coordination and practice teams, to address the wider determinants of health.

Leadership

To be able to motivate and work with patients and/ or clients to support the wider clinical team with any patients that they feel need an intervention from a health coach.

To provide expert advice and guidance to other members of the PCN in relation to Health Coaching.

Governance

• Produce complete and accurate records of patient consultation, in line with best practice, confidentiality, policies and procedures
• Deliver care according to NHS guidance, NICE guidelines, and evidence-based care
• Take part in the maintenance of quality governance systems and processes across the PCN and its activities.
• Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
• Work with other clinical teams on improving the quality of healthcare in response to local and national policies and initiatives as appropriate

• Evaluate patients response to health care provision and the effectiveness of care Support and participate in shared learning across the PCN and wider organisation
• Manage, review, and identify learning from patient complaints, clinical incidents, and near-miss events
• Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them
• Ensure compliance with policies, procedures and guidelines for self and others, by acting or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care.

Health and Safety

• The post-holder will manage their own and others health & safety and infection control as defined in the SEL GP Group Health & Safety Policy, the SEL GP Group Health & Safety Manual, and the SEL GP Group Infection Control Policy and published procedures.
• Comply with SEL GP Group health and safety policies by following agreed safe working procedures
• Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

• Reporting incidents using the organisations Incident Reporting System.

Confidentiality

• Maintain confidentiality of information, always acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality.
• Maintain an awareness of the Freedom of Information Act.

Equality and Diversity

• The post-holder will support, promote, and maintain the SEL GP Group Equality & Diversity Policy.
• No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
• The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

Person Specification

Qualifications

Essential

• Educated to GCSE or equivalent (GCSE Maths & English C or above).
• Demonstrable commitment to professional and personal development.
• Training in motivational coaching, behavioural change, and goal setting.
• Substantial experience in health promotion, wellness, Personal training, or health education is required. Certifications in health coaching from an accredited professional or institute is also preferred.

Desirable

• NVQ 3 or equivalent and/or relevant basic/first level professional qualification or working towards this.
• Health and Fitness qualification L3,
• Coaching Qualification(s) / Mentoring L3,
• Health and Social Care L3 Diploma or working towards this.

Personal Attributes

Essential

• Ability to work flexibly to meet PCN demands.
• Committed to personal and team development and agencies.
• Committed to holistic person-centred care.
• Ability to work on own initiative and as part of a team.
• Ability to work within own limitations and refer to senior colleagues or GPs when appropriate.
• Ability to establish and maintain working relationships with relevant stakeholders and key staff.
• Excellent organisational and time management skills with the ability to cope with a busy working environment, with periods of interruption throughout the day.
• Demonstrate a willingness to participate in shaping the future of the PCN by taking on responsibilities and projects in addition to core workload

Physical Requirements

Essential

• Commit to a DBS Check.
• The ability to fulfil the travel requirements of post.
• Have a flexible approach to working across a 5-day service.

Experience

Essential

• Knowledge of the Personalised care approach.
• Understanding of the determinants of health to include social, economic, and environmental factors.
• Knowledge of the needs of patients with long term conditions.
• Understanding of, and commitment to, equality, diversity, and inclusion.
• Knowledge of IT systems to include the ability to use word processing skills, emails, and internet.
• Experience in establishing and running health promotion groups.
• An appreciation of general practice.
• Ability to build and maintain relationships whilst maintaining appropriate professional boundaries.
• Excellent verbal communication skills with the ability to communicate effectively at all levels inc. customers, patients and carers, specialist services, GPs, and colleagues. Listening skills displaying empathy.
• Ability to support and mentor staff and volunteers.
• Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
• Good technical literacy of Microsoft Applications e.g., Word, Excel, and Access etc.

Desirable

• Experience of working directly in a community development context, adult health, and social care, learning support or public health/health improvement (can include unpaid work).
• Experience of supporting people, their families, and carers in a related role (can include unpaid work).
• Experience of supporting people with their mental health, either in a paid, unpaid, or informal capacity.
• Experience of data collection and using tools to measure the impact of services.
• Knowledge of community development approaches.
• Knowledge of public health issues in the local area.
• Knowledge and experience of training volunteers.
• Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
• Experience of using GP clinical systems, such as SystmOne or EMIS.
• Experience with alcohol/ drugs intervention, smoking cessation training or experience in health and nutrition work with patients.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South and East Leeds GP Group

Address

Hosted employer's address

1st Floor Park Edge Practice

Leeds

LS14 1HX

Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)