Care Navigator

Job summary

This post can be full, part time or job share, the afternoon session will be until 18.15pm.

Welcoming patients and visitors face to face and over telephone

Ensure confidentiality is maintained at all times

Establish reason behind visitors attendance/call to surgery in a friendly and courteous manner

Ensure patient is dealt with in an efficient and appropriate way

Shred confidential information on a regular basis

Observe health and safety guidelines at all times

Ensure enquiries/telephone calls are actioned in a prompt manner and where necessary passed to the appropriate responsible person

Management of Patient Registrations

Take necessary details from patient to ensure appropriate registration form is provided to patient

Ensure all required details on the registration forms are complete

Management the movement of medical records

Appointment management:

Verify patient by checking date of birth, address and contact details

Locate appropriate appointment type based on information provided by patient with appropriate healthcare professional

Effectively handling requests for cancellation and rearranging of appointments

Actioning requests/directions from doctors/nurses diary management

Create requests for home visits and passing clinically based messages promptly

Main duties of the job

Ensure all necessary, appropriate and relevant information is obtained to deal with problems

React to directions to call in patient groups where required and with appropriate training

Manage online access

Safeguard all keys, cash and accessible patient identifiable information

Review personal and teams responsibilities regularly

Use initiative and competence to identify outstanding actions and tasks accordingly

Action relevant tasks and responsibilities promptly, efficiently and professionally adhering to Practice protocols and staff handbook

About us

Our mission is to provide high quality, pro-active and responsive care that is accessible to our whole community. Our organisation will be professional and well-led, inspiring confidence in our staff and those under our care.