Job summary
This
post has been created to support both existing day-to day clinical sessions and
the development of future clinical services, including migration to a PCN
specific booking platform. The successful applicant will be responsible for organising
and coordinating appointment rotas and any associated work such as appointment
cancellations.
They
will also provide high-level administration support to the PCN Manager, Leadership
Team and member practices.
Our PCN employs over 50 members of staff including physiotherapists,
social prescribers and pharmacists and the successful candidate will need to
act as a liaison between these staff and practices within the PCN.
This
individual will be a key point of contact for staff, member practices and will
be able to sign post queries to relevant individuals as appropriate. The post
holder will provide support in monitoring the progress of activity undertaken
by staff and analyse and collate data on appointment usage across the PCN.
This
role involves providing effective administration skills across a wide variety
of tasks.
Main duties of the job
Effectively
manage appointment rotas for PCN staff
Being the main point of contact for PCN staff when calling
in sick and then contacting patients to rearrange their appointments
Providing administration support to the PCN Manager and Team Leads
Providing IT support and liaising between the PCN and GPIT
Managing the PCN MS Teams site
Maintaining the PCNs file management system
Collate activity reports from each service to demonstrate the work
undertaken for their patients.
Undertake any ad hoc reporting as requested by the PCN Manager or members
of the PCN leadership team
Format and distribute the PCN newsletter
Prepare, produce, review and circulate all documents required for
meetings in a timely fashion and to a high standard.
Develop and maintain electronic systems and/or databases required for the
role.
About us
Woodsley and Holt Park Local Care Partnership has a large footprint over north Leeds: all the way from Woodhouse, Little London, Burley, Hyde Park, Headingley and Kirkstall, through to Horsforth, Holt Park, and Cookridge.
Partners include local GPs, community health services, mental health, adult social care, Active Leeds, local councillors, pharmacists, third sector organisations and community groups. GPs involved in our partnership include:
- Fieldhead Surgery
- High Field Surgery
- Ireland Wood & Horsforth Medical Practice
- Abbey Grange Medical Practice
- Burley Park Medical Centre
- Burton Croft Surgery
- Craven Road Medical Centre
- Hyde Park Surgery
- Kirkstall Lane Medical Centre
- Laurel Bank Surgery
- Vesper Road Surgery.
Job description
Job responsibilities
This
post has been created to support both existing day-to day clinical sessions and
the development of future clinical services, including migration to a PCN
specific booking platform. The successful applicant will be responsible for organising
and coordinating appointment rotas and any associated work such as appointment
cancellations.
They
will also provide high-level administration support to the PCN Manager, Leadership
Team and member practices.
Our PCN employs over 50 members of staff including physiotherapists,
social prescribers and pharmacists and the successful candidate will need to
act as a liaison between these staff and practices within the PCN.
This
individual will be a key point of contact for staff, member practices and will
be able to sign post queries to relevant individuals as appropriate. The post
holder will provide support in monitoring the progress of activity undertaken
by staff and analyse and collate data on appointment usage across the PCN.
This
role involves providing effective administration skills across a wide variety
of tasks.
Purpose of the
role
This role
has a specific focus on providing proactive administration support for the
PCN Manager, the PCN Leadership Team and PCN staff leads, specifically with
clinical rota and appointment administration.
This
will evolve with the continuing development of the PCN; therefore this is not
an exhaustive list but is representative of the roles core activities.
The
successful applicant will be confident with IT systems, MS Office, Office 365
and an excellent communicator. They will be expected to have the ability to
work both independently and as part of a team, managing their workload and
working to deadlines.
Key
responsibilities
Effectively
managing appointment rotas for PCN staff
Being the main point of contact for PCN staff when
calling in sick and then contacting patients to rearrange their appointments
Providing administration support to the PCN Manager and Team Leads
Providing IT support and liaising between the PCN and GPIT
Managing the PCN MS Teams site
Maintaining the PCNs file management system
Collate activity reports from each service to demonstrate the work
undertaken for their patients.
Undertake any ad hoc reporting as requested by the PCN Manager or
members of the PCN leadership team
Format and distribute the PCN newsletter
Prepare, produce, review and circulate all documents required for
meetings in a timely fashion and to a high standard.
Develop and maintain electronic systems and/or databases required for
the role.
Job description
Job responsibilities
This
post has been created to support both existing day-to day clinical sessions and
the development of future clinical services, including migration to a PCN
specific booking platform. The successful applicant will be responsible for organising
and coordinating appointment rotas and any associated work such as appointment
cancellations.
They
will also provide high-level administration support to the PCN Manager, Leadership
Team and member practices.
Our PCN employs over 50 members of staff including physiotherapists,
social prescribers and pharmacists and the successful candidate will need to
act as a liaison between these staff and practices within the PCN.
This
individual will be a key point of contact for staff, member practices and will
be able to sign post queries to relevant individuals as appropriate. The post
holder will provide support in monitoring the progress of activity undertaken
by staff and analyse and collate data on appointment usage across the PCN.
This
role involves providing effective administration skills across a wide variety
of tasks.
Purpose of the
role
This role
has a specific focus on providing proactive administration support for the
PCN Manager, the PCN Leadership Team and PCN staff leads, specifically with
clinical rota and appointment administration.
This
will evolve with the continuing development of the PCN; therefore this is not
an exhaustive list but is representative of the roles core activities.
The
successful applicant will be confident with IT systems, MS Office, Office 365
and an excellent communicator. They will be expected to have the ability to
work both independently and as part of a team, managing their workload and
working to deadlines.
Key
responsibilities
Effectively
managing appointment rotas for PCN staff
Being the main point of contact for PCN staff when
calling in sick and then contacting patients to rearrange their appointments
Providing administration support to the PCN Manager and Team Leads
Providing IT support and liaising between the PCN and GPIT
Managing the PCN MS Teams site
Maintaining the PCNs file management system
Collate activity reports from each service to demonstrate the work
undertaken for their patients.
Undertake any ad hoc reporting as requested by the PCN Manager or
members of the PCN leadership team
Format and distribute the PCN newsletter
Prepare, produce, review and circulate all documents required for
meetings in a timely fashion and to a high standard.
Develop and maintain electronic systems and/or databases required for
the role.
Person Specification
Qualifications
Essential
- Good standards of general education - minimum of 4 GCSEs, at Grade 4 or above or equivalent must include English Language.
- Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced
- text/word processing or equivalent proven typing skills to a high standard
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- Educated to NVQ Level 3 in Business Administration or equivalent knowledge/experience
- Diploma level qualification and/or equivalent level of skills, knowledge and experience
Experience
Desirable
- Experience of working in a healthcare environment
- Experience of working in the NHS and undertaking clinical reporting
- Experience of working with clinical coding
- Experience of working as part of a multi-disciplinary team
Person Specification
Qualifications
Essential
- Good standards of general education - minimum of 4 GCSEs, at Grade 4 or above or equivalent must include English Language.
- Keyboarding/typing qualification equivalent to RSA 3/OCR Advanced
- text/word processing or equivalent proven typing skills to a high standard
- Demonstrable commitment to professional and personal development
- Ability to use Microsoft Office applications Word, Excel, PowerPoint, Outlook
Desirable
- Educated to NVQ Level 3 in Business Administration or equivalent knowledge/experience
- Diploma level qualification and/or equivalent level of skills, knowledge and experience
Experience
Desirable
- Experience of working in a healthcare environment
- Experience of working in the NHS and undertaking clinical reporting
- Experience of working with clinical coding
- Experience of working as part of a multi-disciplinary team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
