Job summary
** INTERVIEWS TO BE HELD ON THE 20th NOVEMBER 2023 **
This is a new and exciting role where the post holder can use their communication and digital skills to help support the needs of the practices and patients that we represent by liaising directly with patients and link in with GP surgeries and a range of community health and social care services. The post holder will provide telephone, administration and facilitation support for multi-disciplinary team (MDT)meetings and to encourage greater uptake of PCN practice and community appointments.
The post holder will demonstrate excellent IT, organisational and communication skills, be flexible in their approach and able to exercise initiative and demonstrate consistently high standards of professionalism. The post will support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in quality and service improvement with experience or a sound interest in delivering transformational change and have a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used to deliver service improvements and better health outcomes.
Main duties of the job
MAIN DUTIES AND RESPONSIBILITIES
The post holder supports the PCN by attending meetings where
necessary such as multi-disciplinary team (MDT) meetings, linking in with GP
surgeries and a range of community health and social care services, Executive
Meetings, ad Hoc PCN team meetings.
The post holder will demonstrate excellent IT, organisational and
communication skills, be flexible in their approach, able to exercise
initiative and demonstrate consistently high standards of professionalism. The
post holder must always be aware of the need for confidentiality and integrity.
The post holder will help set up clinics and maintain the PCN
patient services booking platforms (SystmOne) and other PCN wide IT systems as
and when required. They will work
closely with the PCN Leadership Team to manage the patient flow and digital
inclusion. They will be proactive in
rearranging clinics / appointments as appropriate to manage unplanned absences
whilst updating relevant parties.
The postholder will seek to improve patient access to information,
clinics, systems and services deemed appropriate to everyone.
The postholder will assist their PCN and practice colleagues with
equipment and information when needed.
About us
Our 2 Primary Care Networks provide new and additional health and wellbeing services to our patients. Working in partnership with our 8 GP Practices, we deliver extra services such as wound care, physiotherapy, mental health support, wellbeing clinics, respiratory reviews, BP monitoring, frailty home visits, medication reviewsand other innovations.
Beeston PCN and Middleton & Hunslet PCN were established in 2019, and weve been working together ever since.
Beeston PCN covers 4 GP surgeries with a combined patient list size of approximately 44,000 patients and Middleton & Hunslet PCN has a list size of approximately 33,000 and has 4 member practices.
Much of the work carried out by the PCN to support the practices, patients and care homes is done collaboratively between the 2 PCNs with a more targeted approach done at individual PCN level.
Working with the wider health and wellbeing community the PCNs facilitate new roles and services to help meet the needs of their combined patient population and their carers.
Job description
Job responsibilities
The post holder supports the PCN by attending meetings where necessary such as multi-disciplinary team (MDT) meetings, linking in with GP surgeries and a range of community health and social care services, Executive Meetings, ad Hoc PCN team meetings.
The post holder will demonstrate excellent IT, organisational and communication skills, be flexible in their approach, able to exercise initiative and demonstrate consistently high standards of professionalism. The post holder must always be aware of the need for confidentiality and integrity.
The post holder will help set up clinics and maintain the PCN patient services booking platforms (SystmOne) and other PCN wide IT systems as and when required. They will work closely with the PCN Leadership Team to manage the patient flow and digital inclusion. They will be proactive in rearranging clinics / appointments as appropriate to manage unplanned absences whilst updating relevant parties.
The postholder will seek to improve patient access to information, clinics, systems and services deemed appropriate to everyone.
The postholder will assist their PCN and practice colleagues with equipment and information when needed.
Workforce Responsibility
- The post holder must remain up to date with mandatory training as required
Environmental Factors
- The post holder will be required to drive
- The post holder may be required to undertake duties at any location in the community in order to meets service needs
- Concentration required for data analysis, tracking patients and meetings, frequent interruptions requiring attention and re-prioritisation of work
- Input data for a significant period
Hours:
You will work a 37.5 hour week, Monday to Friday. Your hours need to suit the workload, mostly during normal office hours, however, occasionally early mornings or the odd evening and weekend work may be required for activities such as facilitating or attending meetings, PCN clinical events or carrying out operational on-call activity if the operations manager and/or business manager are unavailable.
References:
Two satisfactory references
Driving:You will be required to use your own car for work, and to be insured accordingly. A mileage allowance will be paid for essential travel in connection with work from your main base.
Person Specification
Essential
- Excellent written and communication skills
- Confident with IT and administration software packages
- Experience of using a clinical booking or patient database system
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to maintain effective working relationships and to promote collaborative
- Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
- Accepts direction, but uses initiative and prioritises work effectively.
- Dependable and a good time-keeper.
- Able to prioritise competing activities.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Desirable
- Experience of using SystmOne or similar clinical platform.
- Working knowledge of Microsoft Office
- Knowledge of how the NHS, voluntary and statutory sector works, including primary care
- Experience of data collection and using tools to measure the impact of services
- Experience of facilitating meetings.
Health and Safety
- The post-holder will manage their own and others health & safety and infection control as defined in the SEL GP Group Health & Safety Policy, the SEL GP Group Health & Safety Manual, and the SEL GP Group Infection Control Policy and published procedures.
- Comply with SEL GP Group health and safety policies by following agreed safe working procedures
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
Confidentiality
- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
Equality and Diversity
- The post-holder will support, promote and maintain the SEL GP Group Equality & Diversity Policy.
- No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
- The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
Other delegated duties
This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performance review process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For further information regarding this role contact:
Joanne Ward joanne.ward7@nhs.net
Tel: 07862 241765
Job description
Job responsibilities
The post holder supports the PCN by attending meetings where necessary such as multi-disciplinary team (MDT) meetings, linking in with GP surgeries and a range of community health and social care services, Executive Meetings, ad Hoc PCN team meetings.
The post holder will demonstrate excellent IT, organisational and communication skills, be flexible in their approach, able to exercise initiative and demonstrate consistently high standards of professionalism. The post holder must always be aware of the need for confidentiality and integrity.
The post holder will help set up clinics and maintain the PCN patient services booking platforms (SystmOne) and other PCN wide IT systems as and when required. They will work closely with the PCN Leadership Team to manage the patient flow and digital inclusion. They will be proactive in rearranging clinics / appointments as appropriate to manage unplanned absences whilst updating relevant parties.
The postholder will seek to improve patient access to information, clinics, systems and services deemed appropriate to everyone.
The postholder will assist their PCN and practice colleagues with equipment and information when needed.
Workforce Responsibility
- The post holder must remain up to date with mandatory training as required
Environmental Factors
- The post holder will be required to drive
- The post holder may be required to undertake duties at any location in the community in order to meets service needs
- Concentration required for data analysis, tracking patients and meetings, frequent interruptions requiring attention and re-prioritisation of work
- Input data for a significant period
Hours:
You will work a 37.5 hour week, Monday to Friday. Your hours need to suit the workload, mostly during normal office hours, however, occasionally early mornings or the odd evening and weekend work may be required for activities such as facilitating or attending meetings, PCN clinical events or carrying out operational on-call activity if the operations manager and/or business manager are unavailable.
References:
Two satisfactory references
Driving:You will be required to use your own car for work, and to be insured accordingly. A mileage allowance will be paid for essential travel in connection with work from your main base.
Person Specification
Essential
- Excellent written and communication skills
- Confident with IT and administration software packages
- Experience of using a clinical booking or patient database system
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to maintain effective working relationships and to promote collaborative
- Can demonstrate personal accountability, emotional resilience and ability to work well under pressure
- Accepts direction, but uses initiative and prioritises work effectively.
- Dependable and a good time-keeper.
- Able to prioritise competing activities.
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
Desirable
- Experience of using SystmOne or similar clinical platform.
- Working knowledge of Microsoft Office
- Knowledge of how the NHS, voluntary and statutory sector works, including primary care
- Experience of data collection and using tools to measure the impact of services
- Experience of facilitating meetings.
Health and Safety
- The post-holder will manage their own and others health & safety and infection control as defined in the SEL GP Group Health & Safety Policy, the SEL GP Group Health & Safety Manual, and the SEL GP Group Infection Control Policy and published procedures.
- Comply with SEL GP Group health and safety policies by following agreed safe working procedures
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
Confidentiality
- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
Equality and Diversity
- The post-holder will support, promote and maintain the SEL GP Group Equality & Diversity Policy.
- No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
- The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
Other delegated duties
This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performance review process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For further information regarding this role contact:
Joanne Ward joanne.ward7@nhs.net
Tel: 07862 241765
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent GCSE Maths & English C or above
- Demonstrable commitment to professional and personal development
Desirable
- NVQ 3 or equivalent and or relevant basic first level professional qualification, or working towards this
Skills, knowledge, and Experience
Essential
- Customer service skills F2F and telephone
- Good keyboard and computer skills
- Understanding of, and commitment to, equality, diversity and inclusion
- Knowledge of IT systems to include the ability to use word processing skills, emails, and internet
- An appreciation of the nature of general practice
- Ability to build and maintain relationships whilst maintaining appropriate professional boundaries
- Excellent verbal communication skills with the ability to communicate effectively at all levels inc. customers, patients and carers, specialist services, GPs, and colleagues. Listening skills displaying empathy.
Desirable
- Previous NHS systems experience
Personal Attributes
Essential
- Ability to work flexibly to meet PCN demands
- Happy to communicate at all levels, accepting instruction from all levels.
- Ability to work as part of a team
- Ability to work within own limitations and refer to line manager, senior colleagues, or GPs when appropriate
- Ability to establish and maintain working relationships with relevant stakeholders and key staff.
- A good team player but happy to work on own and take responsibility for own tasks.
- Excellent organisational and time management skills with
- the ability to cope with a busy working environment, with periods of interruption throughout the day
Physical Requirements
Essential
- Commit to a DBS Check
- The ability to fulfil the travel requirements of post
Desirable
- Have a flexible approach to working able to cover for others and adjust hours at short notice if needed.
Person Specification
Qualifications
Essential
- Educated to GCSE or equivalent GCSE Maths & English C or above
- Demonstrable commitment to professional and personal development
Desirable
- NVQ 3 or equivalent and or relevant basic first level professional qualification, or working towards this
Skills, knowledge, and Experience
Essential
- Customer service skills F2F and telephone
- Good keyboard and computer skills
- Understanding of, and commitment to, equality, diversity and inclusion
- Knowledge of IT systems to include the ability to use word processing skills, emails, and internet
- An appreciation of the nature of general practice
- Ability to build and maintain relationships whilst maintaining appropriate professional boundaries
- Excellent verbal communication skills with the ability to communicate effectively at all levels inc. customers, patients and carers, specialist services, GPs, and colleagues. Listening skills displaying empathy.
Desirable
- Previous NHS systems experience
Personal Attributes
Essential
- Ability to work flexibly to meet PCN demands
- Happy to communicate at all levels, accepting instruction from all levels.
- Ability to work as part of a team
- Ability to work within own limitations and refer to line manager, senior colleagues, or GPs when appropriate
- Ability to establish and maintain working relationships with relevant stakeholders and key staff.
- A good team player but happy to work on own and take responsibility for own tasks.
- Excellent organisational and time management skills with
- the ability to cope with a busy working environment, with periods of interruption throughout the day
Physical Requirements
Essential
- Commit to a DBS Check
- The ability to fulfil the travel requirements of post
Desirable
- Have a flexible approach to working able to cover for others and adjust hours at short notice if needed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
