Administration Support

Job description

Job responsibilities

Welcome to FCMS!

Post: Diagnostics Administration Support

Pay: £12.60 per hour

Hours: 7.5hr shifts 2 days per week between Monday Friday opening hours 8am 5pm (excluding bank holidays)

Accountable to: Head of Diagnostics

Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW

Closing Date: 3rd May 2026

Overview of Role: Our Diagnostics service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.

To support Deputy and Head of Diagnostics with administration tasks to support assurance for service.

Day to Day Duties to include, but not exhaustive:

To ensure agendas for meetings are up to date and correct.

To collate/review patient satisfaction results.

To support in consumable orders.

To make sure all audits are up to date as per IS0 9001 audit calendar.

To share/communicate with the wider team on learnings/lessons learned.

To assist in the development of systems to ensure continued efficiency.

To assist in improving the quality of information provided to patients at all times.

Working with the Deputy / Head and other key staff within the company to develop effective administrative processes, to ensure the accuracy of information.

To ensure all information collected is held securely and in confidence.

To answer the telephone in a courteous and pleasant manner at all times.

To undertake relevant training where necessary.

To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records.

To know how accurate and timely data collection helps the company deliver patient care now and in the future.

General office duties including photocopying.

To carry out other relevant duties as instructed by the Deputy Head of Diagnostics.

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why:To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun:People rarely succeed unless they are having fun. Happiness is healthy!

Awesome:We aren't here to be average, were here to be awesome!

Humble:Were here to make a difference to the lives of others, NOT to see how important we can become

Brave:We challenge the norm. We have the courage to get the difficult jobs done

Oompf:We have natural oompf! Its infectious!

Go-getting:We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Disability Confident Employer- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS -This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).For Driver positions you will also be required to undertake a Driver check.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Experience

Essential

• Experience of working in an office carrying out administration.
• Experience of computer programmes and IT systems.
• Experience taking calls and dealing with enquiries over the phone.
• Able to work under pressure and have a degree of resilience.
• Able to demonstrate effective partnership/team working

Desirable

• Information Governance understanding and awareness.
• Experience within a healthcare environment
• Experience of clinical systems
• Clinical governance understanding and awareness
• Understanding of ISO 9001

Qualifications

Essential

• A good level of literacy is required for this position.
• IT literate.
• Communication skills (verbal and written)
• IT skills

Desirable

• GCSE/O Level English and Maths

Other

Essential

• Being able to work with our corporate values
• Enthusiastic and positive
• Approachable
• Team Player
• Always aims for excellence
• Ability to produce creative solutions to issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)