Receptionist

Job description

Job responsibilities

General

• To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
• Maintain good relationships with other members of staff and stakeholders across all disciplines
• To follow safe working practices and to comply with local Health and Safety policies and procedures
• To recognise the importance of patient experience and patient feedback
• Be credible at all times whilst upholding our values

Patient Engagement & Satisfaction:

• Understand patient satisfaction measures and encourage patients to provide feedback around service

Information Governance:

• Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
• Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.

Safeguarding

• Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyone's responsibility.

Training and Support

• Contribute to own training needs and participate in relevant in-service training
• Train and support new members of staff
• Undertake mandatory training and complete in the timescale required
• To attend staff meetings where required
• Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
• The post holder will be expected to attend any necessary courses that provide relevant training.

Clinical Governance:

• Work with the Yorkshire Place Operations Manager, Yorkshire Place Lead and Clinical Lead to ensure compliance with CQC standards and quality standards within commissioned contracts
• Have knowledge and understanding of all FCMS policies and procedures to ensure compliance across the services

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions you will also be required to undertake a Driver check.

Person Specification

Experience

Essential

• Experience of dealing with the general public
• Reception & Admin experience
• Evidence of good organisation skill
• Excellent customer service skills
• Empathetic to staff and patient needs
• Act with dignity and respect
• Sound working knowledge of Microsoft packages including Word, Excel and Outlook
• Ability to manage and prioritise workload whilst working under pressure
• Excellent interpersonal skills including verbal and written communication
• Be emotionally intelligent

Desirable

• Experience within a healthcare environment
• Experience of working with clinical IT systems
• Understanding and knowledge of Information Governance
• Experience of knowledge of safeguarding

Personal Qualities

Essential

• Excellent oral and written skills
• Excellent interpersonal skills with the ability to deal with difficult situations
• Ability to adapt communication style in relation to the circumstance
• Diplomatic/tactful and understands importance of confidentiality
• Ability to work calm under pressure
• Enthusiastic and positive
• Openness to learn new skills and apply these within the role
• Professional conduct
• Able to demonstrate compassion and
• Self-motivation
• Smart appearance
• Enthusiastic and positive
• Always aims for the best possible outcome for both staff and patients
• Flexible

Qualifications

Essential

• Car Driver

Desirable

• EDCL or equivalent
• NVQ in business administration or equivalent
• GCSE/OLevel English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Doncaster Urgent Treatment Centre

Devonshire House, Cavendish Court

Doncaster

Yorkshire

DN2 5LT

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)