Job responsibilities
Day to Day Duties
to include, but not exhausted:
Recording Subject
Access Requests on the relevant systems, writing and sending acknowledgement
letters, printing any related paperwork, redacting documents and downloading
telephone calls, highlighting any concerns, ensuring the SAR is presented at
the fortnightly Compliance Meeting and undertaking any designated actions from
the meeting e.g. sending the SAR and completing the Pro Forma.
Recording any
complaints on the relevant systems e.g. Ulysses, writing and sending
acknowledgement letters, collating any data relevant to the complaint, ensuring
the complaint is presented at the fortnightly Compliance Meeting and
undertaking any designated actions from the meeting e.g. arranging a call with
the patient to gather further information, completing timelines to assist
investigations. Complaints can be received from a range of sources including
patients, carers, CQC, ICB, NHS England, Ombudsman.
Keeping accurate
records of all complaints and SARS
Ensure all complaints are handled within the specified
timeframe, including acknowledging complaints within 3 working days
Working with the management team the compliance assistant
will draft detailed responses to complainants, ensuring all their points raised
are addressed, including apologies where appropriate, and detailing actions
taken or planned to address the issues.
On occasion, the
post holder will attend Clinical Governance meetings and prepare information
for these meetings under the guidance of the Inclusion Health management team.
Collating data from
the Inclusion Health services around wider compliance e.g. Infection control and
Health & Safety audits and ensuring these are recorded accurately by the
relevant parties and stored safely.
Ensuring the GP
information folder is up to date with any relevant Alerts, Drug Notifications
etc. as instructed by the Clinical Manager.
Assisting the admin
and reception team as requested by the Practice Manager / Deputy Head of
Complex Lives e.g. specific admin tasks, call handing.
Provide support to
the management team in relation to service compliance.
Support the
Safeguarding Lead with administration duties and meeting attendance when
required e.g. including MAPPA, MARRAM, MARAC, CPC, safeguarding huddles and working
in conjunction with colleagues, patients and internal and external
stakeholders.
Taking minutes,
notes and recording actions and sharing these with the relevant individual.
Coordinate the
internal MDT and taking concise minutes and actions from this meeting.
Assist in the
gathering of data for audits and data returns e.g. KB1OE
Build strong
relationships with internal and external stakeholders
Suggest changes to
improve the business unit protocols.
Use the
Compass Medical Practice IT / data systems record and to collate relevant
information.
Record
information on IT systems including EMIS and Ulysses, spreadsheets and paper
records.
Undertake
a wide range of admin duties including printing, photocopying, scanning,
processing information and requests.
Inputting
data onto the computer systems.
Maintain
a clean and confidential workplace.
Adhere
to policies and procedures of the company and keep up to date with any changes.
Complete
mandatory training.
Attend
the daily huddle (when on duty).
Induct
and train new staff regarding the Standard Operating Procedures relevant to
their role e.g. highlighting complaints, using relevant templates and huddles
for communication.
Compass
Medical Practice is a small team, and the successful candidate may be required
to undertake other duties to support the team, as directed by the Practice
Manager.
The post holder will
Adhere to policies and procedures of the
company and keep up to date with procedures and changes within the role.
Effectively communicate with clinicians and
administrative staff, thereby ensuring the effective delivery of the service.
Recognise the importance, be enthusiastic and
value what patient feedback brings to the organisation and use this to boost
team morale and patient and stakeholder engagement.
To maintain an
understanding of the work of FCMS and actively contribute your ideas for the
improvement of service provision.
To closely monitor and continually seek
improvement to all areas of customer satisfaction to ensure the highest
attainable standards are always met.
Our key expectations are:
Self-awareness
Living authentically
Adaptability-
Being ready to adjust depending on the situation
Openness
What you see is what you get
Positivity
with a real sense of being able to strive for the impossible
Generosity
of spirit- Everyday should be an opportunity to act with kindness
Ability
to have fun Taking the role seriously, whilst being yourself
Our Why:
To nurture an environment of inspiration, innovation and disruption
so this people in our world receive exceptional healthcare for this generation,
and the next.
Values:Our organisational culture is very important
to us, so it is vital that the successful candidate
lives
and breathes
complimentary
values and behaviours. Our behaviours should be in line with our values which
form part of our Company DNA:
Fun: People rarely succeed unless they are having fun.
Happiness is healthy!
Awesome: We arent
here to be average, were here to be awesome!
Humble: Were
here to make a difference to the lives of others, NOT to see how important we
can become
Brave: We
challenge the norm. We have the courage to get the difficult jobs done
Oompf: We have
natural oompf! Its infectious!
Go-getting: We are
intuitive to changing needs and respond quickly which we do with energy, ideas,
and positivity
Come and be a part of our amazing team!
We
offer NHS Pension
Cycle
to Work Scheme
Career
Development Opportunities
Attendance
Bonus
Staff
Benefit Scheme
Free
Tea & Coffee
Eye
Care Contributions
Disability
Confident Employer
As users of the disability
confident scheme, we guarantee to interview all disabled applicants who meet
the minimum criteria for the vacancy
DBS - This
post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975
and as such it will be necessary for a submission for Disclosure to be made to
the Disclosure and Barring Service (formerly known as CRB) to check for any
previous criminal convictions. This will require three forms of valid ID to be
produced and verified. The onboarding process is also subject to an
Occupational Health check, suitable professional references and eligibility to
work in the UK (with the requirement to provide relevant documentation as
evidence).
