FCMS

Quality and Risk Admin Support

The closing date is 28 December 2025

Job summary

Welcome to FCMS!

Were on the lookout for a proactive admin support to join our Quality and Risk team to support operational delivery and compliance.

Post: Quality and Risk Admin Support

Pay: £12.60 per hour

Hours: 30 hours per week, Monday-Friday position (hours each day to be agreed)

Accountable to: Head of Quality and Risk

Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW

Main duties of the job

This is a role that will be responsible for providing onboarding focussed administration support across FCMS, safeguarding the integrity of our processes by validating details such as: Identity, right-to-work and registration checks (plus more), maintaining precise records across all systems; ensuring a smooth, professional and compliant experience for our clinicians as required. Additional administrative duties will extend to support other functions managed by the Quality and Risk Department. Youll play a key part in embedding our culture within a dynamic and fast paced environment.

About us

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Details

Date posted

04 December 2025

Pay scheme

Other

Salary

£12.60 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

U0051-25-0111

Job locations

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Job description

Job responsibilities

Day to Day Duties to include, but not exhausted:

Handle enquiries by email, post or in person and signpost as needed Scheduling meetings, producing agendas, minutes of meetings Creating and maintaining documents and databases (including SharePoint, Excel and other systems)

Undertake clinician compliance checks daily

Maintain company fleet tracker, ensuring vehicle compliance Provide ad-hoc reception cover, creating a warm and professional first impression. Quality and Risk general administrative support

Undertake any other ad-hoc general duties as required.

Manual handling duties on occasion will be required

Driving fleet vehicles on occasion will be required (Full UK drivers license required subject to insurance requirements)

This list of duties is not exhaustive, and subject to regular review. Ready to Make a Difference? If youre excited by the opportunity apply now!

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence)

Job description

Job responsibilities

Day to Day Duties to include, but not exhausted:

Handle enquiries by email, post or in person and signpost as needed Scheduling meetings, producing agendas, minutes of meetings Creating and maintaining documents and databases (including SharePoint, Excel and other systems)

Undertake clinician compliance checks daily

Maintain company fleet tracker, ensuring vehicle compliance Provide ad-hoc reception cover, creating a warm and professional first impression. Quality and Risk general administrative support

Undertake any other ad-hoc general duties as required.

Manual handling duties on occasion will be required

Driving fleet vehicles on occasion will be required (Full UK drivers license required subject to insurance requirements)

This list of duties is not exhaustive, and subject to regular review. Ready to Make a Difference? If youre excited by the opportunity apply now!

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Come and be a part of our amazing team!

We offer NHS Pension

Cycle to Work Scheme

Career Development Opportunities

Attendance Bonus

Staff Benefit Scheme

Free Tea & Coffee

Eye Care Contributions

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence)

Person Specification

Experience

Essential

  • Demonstrated ability to meet deadlines, schedules, set goals/objectives
  • Demonstrated ability to operate in an environment of fast paced change.
  • Problem solving
  • Proficient and experienced in the use of a PC and computer skills; including the use of email, word processing and spreadsheets.
  • Excellent digital skills, confidence and experience in using various software packages competently
  • Demonstrated high level of interpersonal and communication skills including excellent written and verbal communication skills.
  • To be able to use a computer and the main software packages competently
  • Competent in Microsoft Office and confident in creating reports, newsletters, and presentations.

Desirable

  • Working within a healthcare environment
  • Administrative, telephone or reception experience.
  • Information Governance and Data Security understanding and awareness.

Personal Qualities

Essential

  • Administration skills
  • The ability to organise your time and workload
  • To be thorough and conscientious in your work
  • Strong organisational skills and a keen eye for detail
  • A proactive and can-do attitude, with the ability to manage multiple priorities.
  • Confidentiality and discretion
  • Ability to manage own workload.
  • Ability to work well with others and teamwork
  • Excellent verbal communication skills
  • Time-management
  • Adaptability
  • Flexibility
  • Friendly!

Qualifications

Desirable

  • GCSEs at grades 9-4 (A* - C), or equivalent
  • Qualification or experience of minute taking
Person Specification

Experience

Essential

  • Demonstrated ability to meet deadlines, schedules, set goals/objectives
  • Demonstrated ability to operate in an environment of fast paced change.
  • Problem solving
  • Proficient and experienced in the use of a PC and computer skills; including the use of email, word processing and spreadsheets.
  • Excellent digital skills, confidence and experience in using various software packages competently
  • Demonstrated high level of interpersonal and communication skills including excellent written and verbal communication skills.
  • To be able to use a computer and the main software packages competently
  • Competent in Microsoft Office and confident in creating reports, newsletters, and presentations.

Desirable

  • Working within a healthcare environment
  • Administrative, telephone or reception experience.
  • Information Governance and Data Security understanding and awareness.

Personal Qualities

Essential

  • Administration skills
  • The ability to organise your time and workload
  • To be thorough and conscientious in your work
  • Strong organisational skills and a keen eye for detail
  • A proactive and can-do attitude, with the ability to manage multiple priorities.
  • Confidentiality and discretion
  • Ability to manage own workload.
  • Ability to work well with others and teamwork
  • Excellent verbal communication skills
  • Time-management
  • Adaptability
  • Flexibility
  • Friendly!

Qualifications

Desirable

  • GCSEs at grades 9-4 (A* - C), or equivalent
  • Qualification or experience of minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)


Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Sarah Evans

sarah.evans13@nhs.net

Details

Date posted

04 December 2025

Pay scheme

Other

Salary

£12.60 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

U0051-25-0111

Job locations

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Supporting documents

Privacy notice

FCMS's privacy notice (opens in a new tab)