Job summary
Welcome to FCMS!
We are seeking a proactive and detail-oriented Administrative Assistant
to join our team. The ideal candidate will possess strong organisational skills
and a professional demeanour, ensuring the smooth operation of our office
environment. This role involves a variety of administrative tasks that support
our daily operations and contribute to the overall efficiency of the service.
Hours: Part Time (15-20 hours per week)
Pay: £12.45 per hour
Schedule: Wednesday-Friday (shift pattern
negotiable but altered/additional days may be required initially to fulfil
training)
Main duties of the job
To work as part of a team providing a full administrative
service to ensure the smooth operation of community-based clinics delivering
NHS Health Checks, as commissioned by Lancashire County Council.
This will involve dealing with clinic creation, patient
appointment bookings and general queries, tracking patients through the system,
stock taking and ordering of consumables and other relevant duties as requested
by the NHS Health Checks Manager.
About us
The ethos of FCMS as a social enterprise, health and
wellbeing services provider is to be passionate in its drive to ensure that
patients and callers remain the central focus of all that it does. Coupled with
excellent and well-established clinical governance systems and extremely
effective operational expertise, it has meant that the company has the ability
to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have
a core team of highly trained individuals who can manage the needs of our
patients and callers. Our staff are able to significantly improve the service
delivery and user experience due to their considerable experience and
commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job description
Job responsibilities
Key responsibilities:
-
To communicate with potential community venues
and employers about holding NHS Health Checks clinics, explaining to them the
purpose of the NHS Health Checks program.
-
Create clinics on internal booking systems, as
well as the marketing materials and booking links.
-
To transfer patient bookings from email
confirmation to our appointment system.
-
To ensure all information collected is held
securely and in confidence.
-
Ensure all patient consultations are sent to
patients GP.
-
To always answer the telephone in a courteous
and pleasant manner.
-
Respond to any requests to provide appropriate
information from contacts, venues and patients.
-
Working with the NHS Health Checks Manager and
other key staff within the company to develop effective administrative
processes.
-
To undertake relevant training where
necessary.
-
General office duties including stock taking and
placing orders with suppliers.
-
To assist with staff planning.
-
To assist with Quality Control audits on our
point of care testing analysers.
-
To carry out other relevant duties as instructed
by the NHS Health Checks Manager.
-
To monitor clinic appointments /
utilisation.
-
To support on clinic preparation, equipment,
general queries.
Disability Confident Employer - As users of the disability confident scheme, we guarantee
to interview all disabled applicants who meet the minimum
criteria for the vacancy
DBS - This
post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975
and as such it will be necessary for a submission for Disclosure to be made to
the Disclosure and Barring Service (formerly known as CRB) to check for any
previous criminal convictions. This will require three forms of valid ID to be
produced and verified. The onboarding process is also subject to an
Occupational Health check, suitable professional references and eligibility to
work in the UK (with the requirement to provide relevant documentation as
evidence).
The
organisation is committed to safeguarding and promoting the welfare of
children, young people and vulnerable adults and expects all staff to
share this commitment. You will be expected to fulfil your mandatory
safeguarding training at the level applicable to this role.
We reserve the
right to close this vacancy early if we receive sufficient applications for the
role. Therefore, if you are interested, please submit your application as early
as possible.
Job description
Job responsibilities
Key responsibilities:
-
To communicate with potential community venues
and employers about holding NHS Health Checks clinics, explaining to them the
purpose of the NHS Health Checks program.
-
Create clinics on internal booking systems, as
well as the marketing materials and booking links.
-
To transfer patient bookings from email
confirmation to our appointment system.
-
To ensure all information collected is held
securely and in confidence.
-
Ensure all patient consultations are sent to
patients GP.
-
To always answer the telephone in a courteous
and pleasant manner.
-
Respond to any requests to provide appropriate
information from contacts, venues and patients.
-
Working with the NHS Health Checks Manager and
other key staff within the company to develop effective administrative
processes.
-
To undertake relevant training where
necessary.
-
General office duties including stock taking and
placing orders with suppliers.
-
To assist with staff planning.
-
To assist with Quality Control audits on our
point of care testing analysers.
-
To carry out other relevant duties as instructed
by the NHS Health Checks Manager.
-
To monitor clinic appointments /
utilisation.
-
To support on clinic preparation, equipment,
general queries.
Disability Confident Employer - As users of the disability confident scheme, we guarantee
to interview all disabled applicants who meet the minimum
criteria for the vacancy
DBS - This
post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975
and as such it will be necessary for a submission for Disclosure to be made to
the Disclosure and Barring Service (formerly known as CRB) to check for any
previous criminal convictions. This will require three forms of valid ID to be
produced and verified. The onboarding process is also subject to an
Occupational Health check, suitable professional references and eligibility to
work in the UK (with the requirement to provide relevant documentation as
evidence).
The
organisation is committed to safeguarding and promoting the welfare of
children, young people and vulnerable adults and expects all staff to
share this commitment. You will be expected to fulfil your mandatory
safeguarding training at the level applicable to this role.
We reserve the
right to close this vacancy early if we receive sufficient applications for the
role. Therefore, if you are interested, please submit your application as early
as possible.
Person Specification
Experience
Essential
- Experience of working in an office environment carrying out administration duties.
- Experience of computer programmes and IT systems. Experience taking calls and dealing with enquiries over the phone.
- Able to work under pressure and have a degree of resilience.
- Able to demonstrate effective team working.
Desirable
- Information Governance understanding and awareness.
- Experience within a healthcare environment. Experience of clinical systems.
Skills, Knowledge & Competencies
Essential
- Excellent communication skills (verbal and written). IT skills.
Qualifications
Desirable
- Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Specific Job Requirements
Essential
- Extended periods working on a computer.
Other
Essential
- Being able to work with our corporate values. Enthusiastic and positive.
- Approachable.
- Always aims for excellence.
- Able to use own initiative and work unsupervised.
Person Specification
Experience
Essential
- Experience of working in an office environment carrying out administration duties.
- Experience of computer programmes and IT systems. Experience taking calls and dealing with enquiries over the phone.
- Able to work under pressure and have a degree of resilience.
- Able to demonstrate effective team working.
Desirable
- Information Governance understanding and awareness.
- Experience within a healthcare environment. Experience of clinical systems.
Skills, Knowledge & Competencies
Essential
- Excellent communication skills (verbal and written). IT skills.
Qualifications
Desirable
- Educated to GCSE/O Level standard including English Language and Mathematics or equivalent training or healthcare related qualification.
Specific Job Requirements
Essential
- Extended periods working on a computer.
Other
Essential
- Being able to work with our corporate values. Enthusiastic and positive.
- Approachable.
- Always aims for excellence.
- Able to use own initiative and work unsupervised.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
