Receptionist

Job description

Job responsibilities

Our key expectations are:

Self-awareness Living authentically

Adaptability- Being ready to adjust depending on the situation

Openness What you see is what you get

Positivity with a real sense of being able to strive for the impossible

Generosity of spirit- Everyday should be an opportunity to act with kindness

Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

General Duties:

• To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
• Maintain good relationships with other members of staff and stakeholders across all disciplines
• To follow safe working practices and to comply with local Health and Safety policies and procedures
• To recognise the importance of patient experience and patient feedback

Information Governance:

• Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
• Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.

Safeguarding

Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility.

Training and Support

• Contribute to own training needs and participate in relevant in-service training
• Train and support new members of staff
• Undertake mandatory training and complete in the timescale required
• To attend staff meetings where required
• Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
• The post holder will be expected to attend any necessary courses that provide relevant training.

Other Duties

This Job Description will be periodically reviewed in the light of developing work requirements.

This is an evolving role and, therefore, these duties are not exhaustive.

The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. The Operational Manger may also ask for other duties to be carried out to the benefit of the organisation.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification

Experience

Essential

• Experience of dealing with the general public
• Reception & Admin experience
• Evidence of good organisation skill
• Excellent customer service skills
• Empathetic to staff and patient needs
• Act with dignity and respect
• Sound working knowledge of Microsoft packages including Word, Excel and Outlook
• Ability to manage and prioritise workload whilst working under pressure
• Excellent interpersonal skills including verbal and written communication
• Be emotionally intelligent

Desirable

• Experience within a healthcare environment
• Experience of working with clinical IT systems
• Understanding and knowledge of Information Governance
• Experience of knowledge of safeguarding

Communication

Essential

• Excellent oral and written skills
• Excellent interpersonal skills with the ability to deal with difficult situations
• Ability too adapt communication style in relation to the circumstance

Qualifications

Desirable

• EDCL or equivalent
• NVQ in business administration or equivalent
• GCSE/OLevel English and Maths

Other

Essential

• Diplomatic/tactful and understands importance of confidentiality
• Ability to work calm under pressure
• Enthusiastic and positive
• Openness to learn new skills and apply these within the role
• Professional conduct
• Able to demonstrate compassion and
• Self-motivation
• Smart appearance
• Enthusiastic and positive
• Always aims for the best possible outcome for both staff and patients
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Rossendale Minor Injuries Unit

Rossendale Primary Health Care Centre

Rossendale

BB4 7PL

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)