Job summary
Welcome to FCMS!
We are currently looking for ACPs that would like to do remote triage consultations for patients that may need further assessment to decide the next course of treatment. You would be expected to speak to a range of health professionals, including other nurses and paramedics that may be in pts houses awaiting advice, and to patients and relatives that may need advice or medication prescribing. You will need to be able to prioritise patients that are in the queue. We have services in various areas in the Northwest of England, and South Yorkshire. They include UTCs, 111, out of hours, CAS and APAS calls, meds query calls amongst others. Most calls are categorised according to need and you will be expected to clinically oversee them and select the most urgent from the queue and deal with it in completion, including generating prescriptions and sending by EPS as needed and closing with further advice, admitting pts or referring them to other services.
Hours:Part time hours or bank to be considered
Pay:£27.49 - £30.63 depending on experience
Base: Remote Working from home. Please note, there will be an expectation for the Induction to be onsite at head office (Blackpool, FY4 4EW), and an expectation for a minimum of one day annually to attend head office.
Hours of Duty: Flexible to meet the needs of the service may be anytime in the 24hr period Mon- Sunday which may include evenings and weekends. (Minimum of 4hrs a week expected to pick up).
Main duties of the job
The post holder will act as an autonomous practitioner working independently within their professional boundaries to assess, diagnose and treat the conditions of patients You will provide expert advice to patients, carers and colleagues and ensure the maintenance of clinical excellence over the phone. You will also be expected to undertake video calls as needed.
The post holder will be responsible for promoting and facilitating a healthy lifestyle and provide preventative health care and health education advice. The role will primarily consist of telephone triage- providing advice and clinical assessment. You will also be required to request tests and follow up care with pts own GP as needed via message on completion of the call. You are expected to safeguard pts and report any concerns on shift to the shift manager and refer into safeguarding as required. You will pick up shifts via RotaMaster as required and may be requested to provide last minute short notice cover as your availability allows.
The post holder will also contribute to administration and housekeeping duties within the locations.
About us
The ethos of FCMS as a social enterprise, health and
wellbeing services provider is to be passionate in its drive to ensure that
patients and callers remain the central focus of all that it does. Coupled with
excellent and well-established clinical governance systems and extremely
effective operational expertise, it has meant that the company has the ability
to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have
a core team of highly trained individuals who can manage the needs of our
patients and callers. Our staff are able to significantly improve the service
delivery and user experience due to their considerable experience and
commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job description
Job responsibilities
Duties and Responsibilities
- Recognise and work within own competence and professional code of conduct as regulated by the appropriate professional body
- Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
- Prioritise, organise and manage own workload in a manner that maintains and promotes quality
- Deliver care according to local and national guidelines
- Be familiar with the use of different IT systems and have basic IT skills and EPS skills.
- Obtain and document consent for any treatment undertaken and keep the patient at the centre of his/her own care, ensuring full participation in decision making
- Remotely Assess, diagnose and treat patients with a range of acute, non-acute and chronic medical conditions
- Undertake clinical practice at an advanced level using expert knowledge and clinical skills to deliver holistic care to people accessing the services
- Interpret a range of diagnostic tests from the GP notes to hand and interpret clinical results to aid the consultation e.g. cytology, venepuncture, blood pressure monitoring etc.
- Work within all relevant policies and procedural guidelines e.g. governance and risk management
- Safeguarding responsibilities for adults and children and vulnerable groups, reporting concerns appropriately at the correct time on shift, and engaging with services as needed.
Clinical Practice
- Autonomously assess, diagnose, treat and implement care for patients presenting with an undifferentiated diagnosis and those with long term conditions in line with national and local policies and practice/ network guidelines
- Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan
- Prescribe medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice
- Work with patients in order to support concordance with and adherence to prescribed treatments, provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions
- Promote self-care and health and well-being through the use of health promotion, health education, and therapeutic communication skills
- Communicates highly sensitive condition related information to patients, relatives and carers
- When required, ensure patients are referred to other members of the primary health care team e.g. in hours GP/ nurse, d/nurse, or secondary care as necessary
- Clinically examine and assess patients needs from a psychological and physiological perspective and plan clinical care accordingly
- Ensure the correct use of clinical templates, read codes and protocols
- Inform the Clinical Manager / Service Coordinator of any untoward incidents, verbal aggression, criminal damage, safeguarding concerns
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Job description
Job responsibilities
Duties and Responsibilities
- Recognise and work within own competence and professional code of conduct as regulated by the appropriate professional body
- Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
- Prioritise, organise and manage own workload in a manner that maintains and promotes quality
- Deliver care according to local and national guidelines
- Be familiar with the use of different IT systems and have basic IT skills and EPS skills.
- Obtain and document consent for any treatment undertaken and keep the patient at the centre of his/her own care, ensuring full participation in decision making
- Remotely Assess, diagnose and treat patients with a range of acute, non-acute and chronic medical conditions
- Undertake clinical practice at an advanced level using expert knowledge and clinical skills to deliver holistic care to people accessing the services
- Interpret a range of diagnostic tests from the GP notes to hand and interpret clinical results to aid the consultation e.g. cytology, venepuncture, blood pressure monitoring etc.
- Work within all relevant policies and procedural guidelines e.g. governance and risk management
- Safeguarding responsibilities for adults and children and vulnerable groups, reporting concerns appropriately at the correct time on shift, and engaging with services as needed.
Clinical Practice
- Autonomously assess, diagnose, treat and implement care for patients presenting with an undifferentiated diagnosis and those with long term conditions in line with national and local policies and practice/ network guidelines
- Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan
- Prescribe medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice
- Work with patients in order to support concordance with and adherence to prescribed treatments, provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions
- Promote self-care and health and well-being through the use of health promotion, health education, and therapeutic communication skills
- Communicates highly sensitive condition related information to patients, relatives and carers
- When required, ensure patients are referred to other members of the primary health care team e.g. in hours GP/ nurse, d/nurse, or secondary care as necessary
- Clinically examine and assess patients needs from a psychological and physiological perspective and plan clinical care accordingly
- Ensure the correct use of clinical templates, read codes and protocols
- Inform the Clinical Manager / Service Coordinator of any untoward incidents, verbal aggression, criminal damage, safeguarding concerns
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Person Specification
Skills, Knowledge & Competencies
Essential
- 5 years post registration experience
- Significant recent experience of autonomous practice in General Practice and primary care
- Evidence of clinical competence in a wide range of clinical skills
- An appreciation of the nature of primary care prescribing, concepts of rationale prescribing and strategies for improving prescribing
- Health Promotion experience
- Evidence of good organisational skills
- Excellent interpersonal skills including verbal and written communication
- Ability to work effectively under pressure, intense conditions and within time constraints
- Understanding and awareness of CQC compliance and essential standards of quality and safety
- Excellent IT skills
- Excellent organisational skills
- Ability to think laterally, seeking opportunities for improvement
- Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality
Desirable
- Knowledge of EMIS or Adastra clinical system
- Use of the ICE system
Qualifications
Essential
- Registered nurse or AHP
- Advanced Clinical Practitioner qualification or evidence of advanced practice at level 7.
- Independent / Supplementary Prescriber v300
- Up to date with mandatory training including safeguarding
Desirable
- Teaching and Mentorship (ENB 998 or equivalent)
- Msc advanced practice
- RCN credentialed (if nurse background)
- Irmer training
- Digital skills training
- Telephone triage
Experience
Essential
- Experience of dealing with the general public
- Experience of working in a GP practice setting
- Telephone triage experience
- Experience of clinical IT systems eg EMIS, ADASTRA, CLEO
Desirable
- Using digital tech eg ACCU R X / video consultations, texts to pts
- Clinical audit experience
Communication
Essential
- Provide and receive highly complex, sensitive or contentious information and able to deal with situations which are hostile or emotive
- Use developed communication, negotiation, conflict management skills which require empathy, reassurance and persuasive skills where there can be significant barriers to acceptance which need to be overcome
- Excellent telephone consultation comms skills remotely
Other
Essential
- Belief in our corporate values
- Fun
- Awesome
- Humble
- Brave
- Go-getting
- Oomph
- Enthusiastic and positive
- Approachable
- Team Player
- Always aims for excellence
- Ability to produce creative solutions to issues
- Evidence of drive for improvements
- Ability to work calmly
- Adherence to the organisations Policies and Procedures
- Highly organised
- Flexible
- Able to prioritise
- Problem solver
- Highly observant
- Commitment to personal and professional development
- Ability to diffuse difficult situations and deal with difficult members of the public
- Always aims for excellence
Person Specification
Skills, Knowledge & Competencies
Essential
- 5 years post registration experience
- Significant recent experience of autonomous practice in General Practice and primary care
- Evidence of clinical competence in a wide range of clinical skills
- An appreciation of the nature of primary care prescribing, concepts of rationale prescribing and strategies for improving prescribing
- Health Promotion experience
- Evidence of good organisational skills
- Excellent interpersonal skills including verbal and written communication
- Ability to work effectively under pressure, intense conditions and within time constraints
- Understanding and awareness of CQC compliance and essential standards of quality and safety
- Excellent IT skills
- Excellent organisational skills
- Ability to think laterally, seeking opportunities for improvement
- Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality
Desirable
- Knowledge of EMIS or Adastra clinical system
- Use of the ICE system
Qualifications
Essential
- Registered nurse or AHP
- Advanced Clinical Practitioner qualification or evidence of advanced practice at level 7.
- Independent / Supplementary Prescriber v300
- Up to date with mandatory training including safeguarding
Desirable
- Teaching and Mentorship (ENB 998 or equivalent)
- Msc advanced practice
- RCN credentialed (if nurse background)
- Irmer training
- Digital skills training
- Telephone triage
Experience
Essential
- Experience of dealing with the general public
- Experience of working in a GP practice setting
- Telephone triage experience
- Experience of clinical IT systems eg EMIS, ADASTRA, CLEO
Desirable
- Using digital tech eg ACCU R X / video consultations, texts to pts
- Clinical audit experience
Communication
Essential
- Provide and receive highly complex, sensitive or contentious information and able to deal with situations which are hostile or emotive
- Use developed communication, negotiation, conflict management skills which require empathy, reassurance and persuasive skills where there can be significant barriers to acceptance which need to be overcome
- Excellent telephone consultation comms skills remotely
Other
Essential
- Belief in our corporate values
- Fun
- Awesome
- Humble
- Brave
- Go-getting
- Oomph
- Enthusiastic and positive
- Approachable
- Team Player
- Always aims for excellence
- Ability to produce creative solutions to issues
- Evidence of drive for improvements
- Ability to work calmly
- Adherence to the organisations Policies and Procedures
- Highly organised
- Flexible
- Able to prioritise
- Problem solver
- Highly observant
- Commitment to personal and professional development
- Ability to diffuse difficult situations and deal with difficult members of the public
- Always aims for excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
