Job responsibilities
Emergency Care (capacity & demand management) and the expectations of patients.
To provide compassionate, effective, visible and virtual management and leadership to the CATS team.
To ensure good people management practices, ensuring that effective & supported teamworking is felt across the CAS. Fostering and maintaining a positive work environment
To role model a learning and coaching culture based on openness, learning and continuous improvement that supports continuing personal development.
To encourage staff members to take personal responsibility and ensure they have the necessary autonomy to deliver excellent healthcare services in a busy high-pressure environment.
To be responsible for the smooth running of our services on a shift basis. Proactively managing the clinical queue effectively, whilst having oversight of the activity at each site to work collaboratively with place-based staff to effectively manage patient flow.
To support the CATS team with knowledge and expertise of software, systems and equipment use.
To work closely with the clinicians to ensure that patient journeys are quick and effective.
To work with the management to ensure that the CAS meets (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned, and monitored to ensure compliance.
To work alongside the CATS Management and Place Based Care colleagues to ensure that where commissioned services span both business units, that delivery is seamless and supportive of each other, and patient journeys are safe, quick and cost effective.
Cover for staff absences the on the day that affect capacity as well as clinical sickness are managed in real time to minimise impact on service delivery.
To continually assess our service processes, policies, and procedures to ensure that improvements or efficiencies are continually identified, and changes are made to improve service delivery or organisational performance where appropriate.
To work with CATS Operational Manager and CAS staff so that we can evidence the positive impact, clinical and non-clinical of the work we do.
To contribute operational expertise and service knowledge to the development of organisational transformation.
To work with the wider organisation to continually develop our service offer; ensuring patient journeys are continually enhanced, operational efficiencies gained, or clinical quality is improved through technological, operational, or human improvement.
To work with the wider organisation to implement new technologies or processes, supporting the roll out and mobilisation phase of projects or new business opportunities and in doing so, support a smooth transition to business as usual.
To ensure good communication and coordination with wider health and social care communities, including (but not exclusive) ICB, NWAS, YAS, UCR teams, EDs, SDEC, tertiary centres, PCNs etc, supporting our reputation as a reliable deliverer of care.
To support the training of new staff and ongoing personal development.
To have the ability to flex with an emergent corporate strategy that will constantly be influenced by external factors and political changes.
The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.
Education And in Service Training
Be fully conversant in all the clinical computer systems used within FCMS
Attend relevant study/induction days, seminars, courses etc, for individual development and for the benefit of the service.
Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
Confidentiality
In the course of your duties, you may have access to confidential information about patients, staff or health service business. On no account must such information be divulged to anyone who is not authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns.
Data Protection Act, 2018
Carry out any requirements within the duties applicable to the Data Protection Act, 2018.
Health And Safety At Work Act, 1974
Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.
Clinical & Corporate Governance/Quality Assurance
All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.
Outside Employment/Outside Interests
If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Practice.
Working Time Directive
You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.
Harassment And Bullying
The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.
Equal Opportunities
In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.
Fire Training
Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.
No Smoking Policy
FCMS has a no smoking policy
Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Disclosure/Criminal Record (DBS)
This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
