FCMS

Rota service Coordinator

This job is now closed

Job summary

Welcome to FCMS!

We are looking for a Rota service Coordinator to work in the Diagnostics setting supporting the team with carrying out agreed tasks. The Rota Service Co-ordinator will play a critical role in creating and maintaining processes and systems to support the service implemented in terms of rotas, staffing and clinical location bookings. The Rota service Co-ordinator will be a proactive member of the team whose skills will contribute to the efficient and systematic delivery of quality services.

Location: Newfield House, Vicarage Ln, Blackpool FY4 4EW

Hours: 37.5 hours per week

Salary: £24,000 per annum

Main duties of the job

The duties will include the day-to-day operational management of the team including administrative clerical work and support to the Deputy Head of Diagnostics aiming to provide appropriate management support within an integrating team.

About us

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Date posted

04 September 2024

Pay scheme

Other

Salary

£24,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0051-24-0106

Job locations

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW

Job description

Job responsibilities

The post holder will:

Participate in the implementation and on-going delivery of the service

Ensure that the service is delivered to a high standard that meets the needs of all stakeholders including patients and Commissioners

Promote Workforce integrity, empower professional accountability within clinical team, ensure accreditation process followed.

Key Responsibilities:

Will ensure that the quality of the operational management is such that it maximises efficiency and cost effectiveness as well as supporting clinical staff.

Will ensure operationally clinics, capacity, staffing rotas are maintained to meet the service needs.

To effectively ensure that all clinics, staff have the required resources to perform their duties in line with the service needs.

Lead by example and nurture an organisational culture of openness, learning and peer support. Staff are our most valuable asset and should be treated and supported as such.

To work with the Clinical Delivery Team in order to ensure that the service is delivered in accordance with the specification to which the service needs.

Assist the employed and sessional clinical staff in dealing with rotas, room bookings and dealing with external GPs in accordance to room bookings.

Will maintain patient experience standards in terms of ensuring that clinical locations are reviewed and meet the service requirements and sites are fit for purpose.

To manage the on-going operation of the service in order to ensure that the all the clinics operate effectively to the service delivery.

Adhere to policies and procedures of the company and keep up to date with procedures and changes within the role.

To effectively communicate with clinicians and administrative staff, as the first point of contact thereby ensuring the effective delivery of the service.

Recognise the importance, be enthusiastic and value what patient feedback brings to the organisation and use this to boost team morale and patient and stakeholder engagement

To maintain an understanding of the work of FCMS as a whole, and actively contribute your ideas for the improvement of service provision.

To closely monitor and continually seek improvement to all areas of customer satisfaction to ensure the highest attainable standards are met at all times across all clinical locations.

Administrative Duties

This includes rota specific roles, such as:

Working to develop monthly clinical rotas, this will include organising transportation of kit and consumables, checking clinical sites, reporting clinic incidents (room issues), liaising with clinical staff on availability, meeting service demand.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.