Job summary
Welcome to FCMS!
We are looking for an individual to provide a high-quality reception service to patients and staff at the Fleetwood Urgent Treatment Centre.
Hours: Flexible hours to meet the needs of
the organisation. The service operates 7 days per week/ 365 days per year.
The service starts at 07.45 each day and
closes at 8.15pm each evening
Pay: £11.44 per hour. We provide enhancements for Saturdays/Sundays andBank Holidays
Hours: 37.5 per week
Accountable
to:Operational
Manager
Base:Fleetwood Urgent Treatment Centre
Main duties of the job
The post holder will work in the urgent care setting supporting the
team by fulfilling the agreed tasks.
The key duties include:
- Operating the reception
- Being the
first point of contact for patients, visitors and enquiries
- Booking patients into Fleetwood Urgent
Treatment Centre, Wound Care and the GP Extended Access service
- Completing a non-clinical triage
with patients
- Answering the phone
- Undertaking day to day administration tasks.
The post holder will
accept the responsibility for aspiring to achieve, share a corporate pride in achievements and
strive to act as an ambassador for good quality.
The post holder will also have
an element of floor walking to assist patients using the self-check in IPAD
assessments.
About us
The ethos of FCMS as a social enterprise, health and
wellbeing services provider is to be passionate in its drive to ensure that
patients and callers remain the central focus of all that it does. Coupled with
excellent and well-established clinical governance systems and extremely
effective operational expertise, it has meant that the company has the ability
to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have
a core team of highly trained individuals who can manage the needs of our
patients and callers. Our staff are able to significantly improve the service
delivery and user experience due to their considerable experience and
commitment to what they do.
Job description
Job responsibilities
The post holder will
- Be
the first point of contact for patients, visitors and enquiries
- Meet,
greet and complete a non-clinical triage with all self-presenting patients
- Book
patients into the Adastra and EMIS system
- Utilise
the appointment diaries via Adastra, EMIS and HISS
- Liaise
with a range of health care professionals both internal and external
- Record
information on IT systems, spreadsheets, paper records
- Telephone
answering, faxing, photocopying, scanning
- Inputting
data onto the computer systems, setting up computer diaries
- Update
records
- Maintain
a clean and confidential reception desk
- Adhere
to policies and procedures of the company and keep up to date with any changes
Educational
- To
follow safe working practices and to comply at all times with local Safety
Policies and Procedures
- To
ensure confidentiality on all matters relating to patients and information
obtained during the
course of employment and not to release such information to anyone other than
those acting
in an official capacity as instructed
- Maintain
good relationships with other members of the staff team across all disciplines
- Contribute
to the identification of own training needs and participate in relevant
in-service
- training
- To
attend staff meetings as required
The post holder will be expected to attend any
necessary courses that provide relevant training.
Disability
Confident Employer - As users of the disability confident scheme, we guarantee
to interview all disabled applicants who meet the minimum criteria for the
vacancy
The
organisation is committed to safeguarding and promoting the welfare of
children, young people and vulnerable adults and expects all staffto
share this commitment. You will be expected to fulfil your mandatory
safeguarding training at the level applicable to this role.
This post is subject to the Rehabilitation of Offenders
Act (Exemption Order) 1975 and as such it will be necessary for a submission
for Disclosure to be made to the Disclosure and Barring Service (formerly known
as CRB) to check for any previous criminal convictions. This will require three
forms of valid ID to be produced and verified. The onboarding process is also
subject to an Occupational Health check, suitable professional references and
eligibility to work in the UK (with the requirement to provide relevant
documentation as evidence).
Job description
Job responsibilities
The post holder will
- Be
the first point of contact for patients, visitors and enquiries
- Meet,
greet and complete a non-clinical triage with all self-presenting patients
- Book
patients into the Adastra and EMIS system
- Utilise
the appointment diaries via Adastra, EMIS and HISS
- Liaise
with a range of health care professionals both internal and external
- Record
information on IT systems, spreadsheets, paper records
- Telephone
answering, faxing, photocopying, scanning
- Inputting
data onto the computer systems, setting up computer diaries
- Update
records
- Maintain
a clean and confidential reception desk
- Adhere
to policies and procedures of the company and keep up to date with any changes
Educational
- To
follow safe working practices and to comply at all times with local Safety
Policies and Procedures
- To
ensure confidentiality on all matters relating to patients and information
obtained during the
course of employment and not to release such information to anyone other than
those acting
in an official capacity as instructed
- Maintain
good relationships with other members of the staff team across all disciplines
- Contribute
to the identification of own training needs and participate in relevant
in-service
- training
- To
attend staff meetings as required
The post holder will be expected to attend any
necessary courses that provide relevant training.
Disability
Confident Employer - As users of the disability confident scheme, we guarantee
to interview all disabled applicants who meet the minimum criteria for the
vacancy
The
organisation is committed to safeguarding and promoting the welfare of
children, young people and vulnerable adults and expects all staffto
share this commitment. You will be expected to fulfil your mandatory
safeguarding training at the level applicable to this role.
This post is subject to the Rehabilitation of Offenders
Act (Exemption Order) 1975 and as such it will be necessary for a submission
for Disclosure to be made to the Disclosure and Barring Service (formerly known
as CRB) to check for any previous criminal convictions. This will require three
forms of valid ID to be produced and verified. The onboarding process is also
subject to an Occupational Health check, suitable professional references and
eligibility to work in the UK (with the requirement to provide relevant
documentation as evidence).
Person Specification
Experience
Essential
- IT literate
- Experience of working in a
- customer facing / patient
- facing role
Desirable
- Experience of working as a
- receptionist/administrator in a
- health care setting
- Working knowledge of Adastra
- IT system
- Working knowledge of EMIS IT
- System
- Experience of HISS IT system
Knowledge & Skills
Essential
- Excellent interpersonal skills
- including verbal and written
- communication
- Ability to remain calm under
- Pressure
- IT skills
- Excellent organisational skills
- Ability to think laterally, seeking
- opportunities for improvement
- Competent, reliable and
- conscientious person who can
- work on their own initiative and has the ability to observe
- confidentiality
- Flexibility of working hours to
- support annual leave, sickness
- and the needs of the business
Desirable
- Knowledge of Adastra and/or
- EMIS clinical system
Qualifications
Desirable
- GCSE/O Level English and
- Maths
- EDCL or equivalent
- NVQ in business administration
- or equivalent
Vaccinations
Essential
- Hepatitus B Vaccination (we can provide this)
- BCG (for Tuberculosis) vaccination (we can provide this)
Desirable
- Up to date COVID-19 vaccinations
Other
Essential
- Belief in our corporate values
- Fun
- Awesome
- Humble
- Brave
- Go-getting
- Oomph
- Enthusiastic and positive
- Approachable
- Team Player
- Always aims for excellence
- Ability to produce creative
- solutions to issues
- Evidence of drive for
- improvements
- Ability to work calmly
Person Specification
Experience
Essential
- IT literate
- Experience of working in a
- customer facing / patient
- facing role
Desirable
- Experience of working as a
- receptionist/administrator in a
- health care setting
- Working knowledge of Adastra
- IT system
- Working knowledge of EMIS IT
- System
- Experience of HISS IT system
Knowledge & Skills
Essential
- Excellent interpersonal skills
- including verbal and written
- communication
- Ability to remain calm under
- Pressure
- IT skills
- Excellent organisational skills
- Ability to think laterally, seeking
- opportunities for improvement
- Competent, reliable and
- conscientious person who can
- work on their own initiative and has the ability to observe
- confidentiality
- Flexibility of working hours to
- support annual leave, sickness
- and the needs of the business
Desirable
- Knowledge of Adastra and/or
- EMIS clinical system
Qualifications
Desirable
- GCSE/O Level English and
- Maths
- EDCL or equivalent
- NVQ in business administration
- or equivalent
Vaccinations
Essential
- Hepatitus B Vaccination (we can provide this)
- BCG (for Tuberculosis) vaccination (we can provide this)
Desirable
- Up to date COVID-19 vaccinations
Other
Essential
- Belief in our corporate values
- Fun
- Awesome
- Humble
- Brave
- Go-getting
- Oomph
- Enthusiastic and positive
- Approachable
- Team Player
- Always aims for excellence
- Ability to produce creative
- solutions to issues
- Evidence of drive for
- improvements
- Ability to work calmly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
