Head of Clinical Governance

FCMS

Information:

This job is now closed

Job summary

Welcome to FCMS! Come and join our ever expanding team!

Hours: 37 hours per week, Monday Friday office hours - to suit the needs of the service. There may also be some on call requirements needed to cover weekends and or OOH.

Pay: £48,000 - £52,000 per annum depending on experience

Reports to: Chief Operating Officer

Accountable to: Chief Operating Officer

Base: Newfield house location base with some flexible home-based work.(Travel to other FCMS locations will also be required)

Main duties of the job

The post holder will be responsible for developing and supporting our Clinical Governance structure in line with our culture and values.

The post holder will be responsible for ensuring that FCMS strive to provide excellence in health care, the role will lead on clinical governance across our services, ensuring our local teams manage incidents and complaints, coroners inquests, and embed lessons learnt, also mentoring the Governance leads and teams to develop and sustain our no blame culture. The role will require the candidate to support broader level tender applications that FCMS may bid for and ensure robust governance of those services is in place alongside the local teams.

They will help to identify risk and governance issues and work with teams to resolve any issues identified advising on topics such as Duty of candour and CQC notifications. The role will lead FCMS in the development and implementation of the Patient Safety Incident Response Framework (PSIRF) and work closely with the Quality and Risk team, and governance leads the role will ensure we adhere to the framework corporately working with the various ICBs.

The role will work closely with the OMD and will help to ensure that FCMS are providing safe and effective high-quality care to our patient. The post holder will lead and drive clinical audit within the organisation ensuring we are effective in what we do and that we adhere to NICE guidance in each of our areas.

About us

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.

Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.

Date posted

15 July 2024

Pay scheme

Other

Salary

£48,000 to £52,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0051-24-0080

Job locations

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

To ensure we deliver excellence in health care that is compassionate in our services.

Develop a patient experience framework, involving patients and families in learning from incidents and in co production of our services.

That our teams have proficient attitudes and behaviours compatible with FCMS Values

Mentor others within the team.

FCMS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to lead on

safeguarding and drive safeguarding training at all levels. You will also help embed that safeguarding is everybodys business across the organisation.

Maintain good communication between management structures and clinical staff.

Lead on clinical audit and clinical governance across the organisation.

The post holder will continuously develop and implement the clinical governance assurance and governance framework and ensure all the requirements are met.

Develop and Lead on FCMS PSIRF policy and plan.

The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.

Governance/Leadership

Highlighting issues and concerns as needed and seeking support/guidance in a timely manner if any difficulties are encountered.

Act as an excellent role model by upholding and implementing good practice and values in the workplace.

Recognising and either directly challenging or seeking support to challenge any poor practice observed.

A positive, caring, and collaborative attitude, enthusiasm, and determination to do a good job as well as the motivation to learn and continue to study and develop at this level.

Attend strategic high-level meetings with external stakeholders.

Embedding of quality improvement, patient safety and clinical effectiveness initiatives across all levels of the organisation.

Accountable for clinical Governance within FCMS.

Ensure that lessons learnt from incidents are disseminated and shared across the team and wider organisation

Review cost effectiveness of FCMSs clinical audit systems and processes on a regular basis

Ensuring risks are flagged on the register and escalated as needed.

Key relationships

Internal -

CEO , deputy CEO, COO , Directors , OMD, clinical and non-clinical heads of /deputies, clinical managers, Clinical Governance service leads, nurses and AHPs , chief nurse / AHPs.

External-

ICB / ICS commissioners, ICB chief nurse and AHPs, local council leads and social services, stakeholders, local universities, external safeguarding leads, any other stakeholder colleagues at local and national level.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff, or health service business. On no account must such information be divulged to anyone who is not

authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place, a Whistle blowers Policy for staff wishing to express concerns.

Data Protection Act, 2018

Carry out any requirements within the duties applicable to the Data Protection Act, 2018.

Health and Safety At Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Organisational and Departmental Safety Policies and any statutory requirements.

Clinical & Corporate Governance/Quality Assurance

All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills, and resources available to them.

Outside Employment/Outside Interests

If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the organisation.

It is a condition of appointment that you must inform your manager before taking up work for outside agencies or other employers, other work for the organisation (including bank work), voluntary work or outside interests you have or propose to have. This is to ensure there is no question of it creating a conflict of interest with your NHS duties. You must also therefore seek your

manager's approval before taking on any such other work or outside interest at any time after entering employment.

Working Time Directive

You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.

Harassment and Bullying

The organisation condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.

Equal Opportunities

In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.

Fire Training

Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

No Smoking Policy

FCMS has a no smoking policy

Disclosure/Criminal Record (DBS)

This post will be subject to enhanced disclosure under DBS.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Job description

Job responsibilities

DUTIES AND RESPONSIBILITIES

To ensure we deliver excellence in health care that is compassionate in our services.

Develop a patient experience framework, involving patients and families in learning from incidents and in co production of our services.

That our teams have proficient attitudes and behaviours compatible with FCMS Values

Mentor others within the team.

FCMS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to lead on

safeguarding and drive safeguarding training at all levels. You will also help embed that safeguarding is everybodys business across the organisation.

Maintain good communication between management structures and clinical staff.

Lead on clinical audit and clinical governance across the organisation.

The post holder will continuously develop and implement the clinical governance assurance and governance framework and ensure all the requirements are met.

Develop and Lead on FCMS PSIRF policy and plan.

The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.

Governance/Leadership

Highlighting issues and concerns as needed and seeking support/guidance in a timely manner if any difficulties are encountered.

Act as an excellent role model by upholding and implementing good practice and values in the workplace.

Recognising and either directly challenging or seeking support to challenge any poor practice observed.

A positive, caring, and collaborative attitude, enthusiasm, and determination to do a good job as well as the motivation to learn and continue to study and develop at this level.

Attend strategic high-level meetings with external stakeholders.

Embedding of quality improvement, patient safety and clinical effectiveness initiatives across all levels of the organisation.

Accountable for clinical Governance within FCMS.

Ensure that lessons learnt from incidents are disseminated and shared across the team and wider organisation

Review cost effectiveness of FCMSs clinical audit systems and processes on a regular basis

Ensuring risks are flagged on the register and escalated as needed.

Key relationships

Internal -

CEO , deputy CEO, COO , Directors , OMD, clinical and non-clinical heads of /deputies, clinical managers, Clinical Governance service leads, nurses and AHPs , chief nurse / AHPs.

External-

ICB / ICS commissioners, ICB chief nurse and AHPs, local council leads and social services, stakeholders, local universities, external safeguarding leads, any other stakeholder colleagues at local and national level.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff, or health service business. On no account must such information be divulged to anyone who is not

authorised to receive it. Confidentiality of information must be preserved at all times whether at or away from work. FCMS has in place, a Whistle blowers Policy for staff wishing to express concerns.

Data Protection Act, 2018

Carry out any requirements within the duties applicable to the Data Protection Act, 2018.

Health and Safety At Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Organisational and Departmental Safety Policies and any statutory requirements.

Clinical & Corporate Governance/Quality Assurance

All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide. It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills, and resources available to them.

Outside Employment/Outside Interests

If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the organisation.

It is a condition of appointment that you must inform your manager before taking up work for outside agencies or other employers, other work for the organisation (including bank work), voluntary work or outside interests you have or propose to have. This is to ensure there is no question of it creating a conflict of interest with your NHS duties. You must also therefore seek your

manager's approval before taking on any such other work or outside interest at any time after entering employment.

Working Time Directive

You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.

Harassment and Bullying

The organisation condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.

Equal Opportunities

In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.

Fire Training

Each member of the staff has a statutory obligation to attend a Fire Lecture each year. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

No Smoking Policy

FCMS has a no smoking policy

Disclosure/Criminal Record (DBS)

This post will be subject to enhanced disclosure under DBS.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification

Qualifications

Desirable

  • Leadership or management qualification
  • Mentorship or Coaching
  • RCA training
  • Duty of candour training
  • Level 4 safeguarding.
  • PSIRF training

Personal Qualities

Essential

  • Caring and compassionate
  • Enthusiastic and committed about the role
  • Flexible
  • Future focused /horizon scanner
  • Positive and confident disposition
  • Commitment to personal and professional development
  • Coaching style of leadership
  • Ability to diffuse situations and deal with members of the public

Desirable

  • Car driver

Experience

Essential

  • Experience of working within Clinical Governance structure

Desirable

  • Digital transformation
  • Project management
  • Setting up new services

Knowledge & Skills

Essential

  • Able to exercise initiative in organisation and prioritising.
  • Good communication skills both written and oral
  • Good Interpersonal skills
  • Excellent IT skills
  • Confident in conflict resolution
  • Ability to work under pressure and within time constraints
  • Ability to think laterally, seeking opportunities for development and improvement.

Desirable

  • Knowledge of EMIS and adastra / CLEO computer systems
  • Evidence of leading senior team members in a large organisation
Person Specification

Qualifications

Desirable

  • Leadership or management qualification
  • Mentorship or Coaching
  • RCA training
  • Duty of candour training
  • Level 4 safeguarding.
  • PSIRF training

Personal Qualities

Essential

  • Caring and compassionate
  • Enthusiastic and committed about the role
  • Flexible
  • Future focused /horizon scanner
  • Positive and confident disposition
  • Commitment to personal and professional development
  • Coaching style of leadership
  • Ability to diffuse situations and deal with members of the public

Desirable

  • Car driver

Experience

Essential

  • Experience of working within Clinical Governance structure

Desirable

  • Digital transformation
  • Project management
  • Setting up new services

Knowledge & Skills

Essential

  • Able to exercise initiative in organisation and prioritising.
  • Good communication skills both written and oral
  • Good Interpersonal skills
  • Excellent IT skills
  • Confident in conflict resolution
  • Ability to work under pressure and within time constraints
  • Ability to think laterally, seeking opportunities for development and improvement.

Desirable

  • Knowledge of EMIS and adastra / CLEO computer systems
  • Evidence of leading senior team members in a large organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)


Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)


For questions about the job, contact:

Samantha Marsh

samantha.marsh2@nhs.net

Date posted

15 July 2024

Pay scheme

Other

Salary

£48,000 to £52,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0051-24-0080

Job locations

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW


Supporting documents

Privacy notice

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