Job responsibilities
We
are a dynamic organisation, committed to sustaining our organisational
longevity and doing the very best for the people that we serve (both patients
and staff). This means not accepting the status quo and questioning whether we
can do things differently and better at every opportunity.
Ideally
you will already have a knowledge of healthcare systems and services alongside
the ability to lead and implement projects with enthusiasm, maintain effective
working relationships both internally and externally via well-honed
relationship management skills and be able to maintain a calm and balanced
outlook whilst under pressure.
Key duties:
The recording of
complaints and incidents alongside the escalation of these to ensure any
lessons learnt are disseminated to all members of the team and the wider system.
Ensure
that lessons learned from complaints, incidents etc are maintained to a high
standard, developing systems to ensure that services run smoothly, by having
well planned and organised administrative systems and processes in place.
Work with the clinical manager to support
local governance meeting eg agendas and papers and in clinical audit
administratively.
Provide comprehensive governance administrative
support to the Clinical Manager
To
be the central point of contact for Lancs Governance and maintain relationships
across the service, ensuring the development and maintenance of efficient and
effective complaints procedures.
Contribute
to designated governance meetings where the information may be complex and
sensitive, taking, and transcribing minutes.
Attend wider FCMS organisational governance
meetings as required to update
Ensure
all confidential correspondence, reports and other documentation are produced
to a high standard and delivered when expected, working with the clinical
manager
Manage governance meetings across the business
unit, face to face and virtual ensuring all meetings are serviced efficiently
and effectively within agreed timeframes. Including but not limited to the high
quality, accurate and timely production of:
Meeting invites and collating apologies
Provide assurance for task and audits
responsible for
Coordinate the collection and distribution of information
Accurate and timely production of minutes
Updating action logs , and chasing them up
Keeping distribution and contact lists up to
date
Attending clinical guardian group reviews and
meetings as needed
Develop
and implement local administrative policies and procedures, suggesting changes
to improve the business unit protocols
Provide
processes and procedures to ensure task can be carried out in your absence.
Work
with other governance staff from across the organisation.
Complete
PSIRF training and help to implement across the organisation
GENERAL:
Be credible at all times whilst upholding our
values
To organise own daily workload and prioritise
accordingly
To be highly organised with an eye for detail
when dealing with complex work schedules and arrangements
Participate in holiday/sickness cover where agreed
with the clinical manager
Comply with FCMs
policies and procedures applicable to this post
Adhere to Health
and Safety policies and be mindful of the welfare of other people, following
safe working practices
Undertake any
other ad-hoc duties as required and agreed with the Clinical Manager.
The organisation is committed to safeguarding
and promoting the welfare of children, young people and vulnerable adults and
expects all staffto share this commitment. You will be expected to fulfil
your mandatory safeguarding training at the level applicable to this role.
Disability Confident Employer - As users of
the disability confident scheme, we guarantee to interview all disabled
applicants who meet the minimum criteria for the vacancy
The role
is subject to a DBS check which will require three forms of valid ID to be
produced and verified. The onboarding process is also subject to an
Occupational Health check, suitable
professional
references and eligibility to work in the UK (with the requirement to provide
relevant documentation as evidence).
