Receptionist Rossendale MIU

Job description

Job responsibilities

The post holder will be responsible for:

• Greeting patients in a polite and welcoming manner
• Gathering patient identifiable information, taking a concise history of symptoms, and accurately inputting within the computer system (Adastra)
• Always ensuring full patient confidentiality
• Always adhering to the triage process and to identify patients requiring urgent medical attention
• Monitoring the waiting area and be observant to any signs of deterioration in any of the patients
• Telephone answering, photocopying, scanning, and emailing
• Completing Excel spreadsheets for data collection and audit information to support the Operational Service Lead with KPI reports
• Managing a Direct Booking system
• Liaising with external agencies, i.e., 111, hospital departments, 999, GP Surgeries
• Working effectively under pressure in a calm and confident manner
• Maintaining a consistent, quality, and professional service
• Working as an individual and as part of an established team
• Undertaking administrative duties as directed by the Service Delivery Coordinator
• Undertaking Receptionist tasks as directed by the Clinicians on duty
• Adherence to policies and procedures of the company and keeping up to date with any changes

Educational

To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to always comply with local Safety Policies and Procedures

To observe national and local policies and procedures in respect of :

o Fire

o Data Protection Act

o Basic Life Support

o Infection control

o Safeguarding Adults & Children

Notifying the Operational Manager of any accidents and untoward incidents in accordance with policy.

To ensure confidentiality on all matters relating to patients and information obtained during employment and not to release such information to anyone else other than those acting in an official capacity.

Maintain good relationships with other members of the Health Care Team and with other disciplines.

Maintain good industrial relations.

Identify training needs of self and others and participate in relevant in-service education.

To attend staff meetings as required, including working groups to direct and implement change where appropriate.

This Job Description will be periodically reviewed in the light of developing work requirements. The Service Delivery Coordinator may also ask for other duties to be carried out to the benefit of the organisation. The individual in post will be expected to contribute towards that revision.

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

The post holder will be expected to attend any necessary courses that provide relevant training.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification

Specific Job Requirements

Essential

• Working to service quality standards/KPIs
• Able to work evening and weekends

Desirable

• Experience in a role working with or liaising with clinicians

Experience

Essential

• Experience working with IT systems
• Able to demonstrate the ability to plan and change effectively
• Proven ability to collate and interpret basic data and information in Excel
• Experience of working as a receptionist/administrator in a health care setting

Desirable

• Experience in working with a direct booking system

Qualifications

Desirable

• GCSE/O Level English and Maths
• ECDL or equivalent

Skills, Knowledge & Competencies

Essential

• Communication skill (Verbal and written)
• IT skills
• Excellent organisational skills
• A tenacity to finish things off properly
• Ability to think laterally, seeking opportunities for improvement
• Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality
• Flexibility of working hours

Desirable

• Knowledge of Adastra clinical system

Other

Essential

• Being able to work with our corporate values
• Enthusiastic and positive
• Approachable
• Team Playe
• Always aims for excellence
• Ability to produce creative solutions to issues
• Evidence of drive for improvements
• Ability to work to deadlines

Desirable

• Up to date vaccinations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Rossendale Minor Injury Unit

Bacup Road

Rawtenstall

BB4 7PL

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)