Receptionist Doncaster

Job description

Job responsibilities

OVERVIEW OF ROLE/RESPONSIBILITIES:

• To greet patients and process information received accurately
• To be able to gather information received from patients accurately and concisely
• To be able to assess deterioration of patients in the waiting room
• Ensuring full patient confidentiality at all times
• To despatch Emergency Clinical Practitioner jobs to the necessary vehicle/clinician, taking into account location and workload.
• To work closely with clinicians and establishing priority if needed in busy periods.
• To complete daily checks whilst on duty, ensuring clinical rooms are tidy and fully stocked
• To work effectively under pressure in a calm and confident manner
• To maintain a consistent, quality and professional service
• To work individually or as part of a team
• To undertake all relevant training consistent with the requirements of the post
• To be able to work evenings, weekends, overnights and bank holidays

RELATIONSHIPS

Develop and maintain constructive relationships with a broad range of internal and external stakeholders

To work in collaboration with all services that work in the Urgent Care Health Economy

To recognise the importance of patient experience and value patient feedback.

Closely monitor and continually seek improvement to all areas of patient/customer satisfaction to ensure the highest attainable standards are met at all times.

GENERAL:

To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to comply at all times with local Safety Policies and Procedures.

• To observe national and local policies and procedures in respect of:

Fire

Data Protection Act

Basic Life Support

Infection Control

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Person Specification

Skills, Knowledge & Competencies

Essential

• Communication skills (verbal and written)
• IT skills
• Customer service skills

Desirable

• Knowledge of the local area and health needs of the local population.
• Knowledge of Emergency Care and Policy developments.

Specific Job Requirements

Essential

• Ability to work across services and at different locations.

Qualifications

Desirable

• GCSE maths and English grade A-C or equivalent experience

Experience

Essential

• Experience of reception work
• Experience of working within a busy environment

Desirable

• Experience of working within a health care environment

Other

Essential

• Self-motivation
• Enthusiasm

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Same Day Health Centre

South Parade

Doncaster

South Yorkshire

DN1 2DJ

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)