Administrative Assistant Compass Medical Practice

Job description

Job responsibilities

The role involves a range of tasks including answering the phone, arranging appointments, handling patient data e.g. redacting information, processing Subject Access Requests, maintaining accurate notes on the computerised Patient Administration System EMIS, liaising with a range of health care professions across different locations in the North of England, booking patient facing venues, and supporting the Compass Medical Practice clinicians.

The post holder will:

Complete an E-Consult triage with all patients presenting with a clinical need

To undertake secondary care referrals instructed by the clinical team using ERS

Use EMIS system book patient appointments, record information, complete patient related tasks and update patient records

Liaise with a range of health care professionals both internal and external

Record information on IT systems, spreadsheets, paper records

Undertake a wide range of admin duties including printing, photocopying, scanning, processing information and requests, tagging, acknowledging and complaints, comments and enquiries and processing Subject Access Requests

Inputting data onto the computer systems, setting up computer diaries

Maintain a clean and confidential workplace

Adhere to policies and procedures of the company and keep up to date with any changes

Contribute to patient risk assessments

Coordinating appointments, arranging venues and liaising with the Patient Liaison Officers

Complete mandatory training

Attend the daily huddle (when on duty)

Educational

The post holder is required to:

follow safe working practices and to comply at all times with local Safety Policies and Procedures

ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed

maintain good relationships with other members of the staff team across all disciplines

contribute to the identification of own training needs and participate in relevant in-service training

attend staff meetings and training as required

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification

Qualifications

Essential

• Educated to GCSE/O Level standard or above
• IT literate

Desirable

• GCSE/O Level English and Maths
• EDCL or equivalent
• NVQ in business administration or equivalent

Experience

Essential

• Experience of working with customers and / or patients

Desirable

• Experience of working as an administrator in a health care setting
• Working knowledge of EMIS IT system
• Mental health awareness
• Experience working with people with complex needs
• Experience of working with people with behavioural challenges

Skills, knowledge and Competencies

Essential

• Excellent interpersonal skills including verbal and written communication
• Non-judgemental attitude
• Ability to remain calm under pressure
• IT skills
• Excellent organisational skills
• Ability to think laterally, seeking opportunities for improvement
• Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality
• Flexibility of working hours to support annual leave, sickness and the needs of the business

Desirable

• Knowledge of EMIS clinical system

Other

Essential

• Belief in our corporate values
• Fun
• Awesome
• Humble
• Brave
• Go-getting
• Oomph
• Self-awareness
• Resilience
• Enthusiastic and positive
• Approachable
• Team Player
• Always aims for excellence
• Ability to work calmly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FCMS

Address

Newfield House

Vicarage Lane

Blackpool

Lancashire

FY4 4EW

Employer's website

http://www.fcms-nw.co.uk/ (Opens in a new tab)