Job summary
We're seeking a Quality and Governance Coordinatorto join our dedicated Quality and Governance team.
This role will play a pivotal
role in supporting Independent Health Groups commitment to the highest
standards of patient safety, quality, and care. Working closely with the Head
of Quality and Governance and as part of the wider Quality and Governance Team,
the postholder will collaborate with colleagues across both clinical and
non-clinical services to ensure governance, risk management, and assurance
processes are consistently applied and maintained.
We welcome applications from candidates seeking full-time or part-time hours (to be worked preferably over 3-5 days).
This is a hybrid role with a combination of home working and on-site work at our Head Office.
We are currently unable to offer sponsorship for visas , therefore all candidates must have right to work in the UK.
Main duties of the job
This role will be responsible for promoting, facilitating,
and monitoring systems that embed integrated governance throughout the
organisation, providing assurance on the quality of clinical services, and
fostering a culture of openness, compassion, and continuous learning.
About us
Established in 2004, Independent Health Group
(IHG) has been dedicated to providing high-quality, patient-centred care
close to home. With a strong commitment to delivering outstanding healthcare in
the community, we've spent the past 20 years building a reputation for
excellence, innovation, and compassionate service. In 2022, our dedication to
patient care was recognised with an Outstanding CQC rating, a testament to
our quality and commitment.
At IHG, we offer an alternative to traditional hospital
settings, ensuring our patients receive personalised care with continuity and
convenience. Our services are based on short waiting times, specific
appointment slots, and one-to-one clinician continuity, creating a seamless and
supportive experience for every patient.
Our teams work in a supportive, flexible environment,
where patient contact remains at the heart of everything we do. We
operate Monday to Friday, with no evening or bank holiday shifts, allowing
for a healthy work-life balance. We strive to accommodate flexible working
arrangements that support our staffs professional and personal needs.
At IHG, we are committed toinnovation in healthcare
delivery, providing an opportunity for professionals todevelop their
skills, contribute to the growth of an exceptional organisation, and make a
real impact on patient care. If you're passionate about delivering outstanding
healthcare in a setting that values both patients and staff, we'd love to
welcome you to our team.
Job description
Job responsibilities
Quality Improvement & Governance
- Work
collaboratively with the Head of Quality and Governance to deliver the
organisations programme of quality improvement and integrated governance.
- Promote
patient safety and clinical/corporate governance across all Independent Health
Group (IHG) services, ensuring effective management of incidents, complaints,
claims, patient experience, and risk.
- Support
the drafting, implementation, and maintenance of corporate quality and risk
management policies, guidelines, and standard operating procedures.
- Arrange
and provide secretariat support for governance meetings as required.
Audit & Reporting
- Support
the Head of Quality and Governance and Matrons with the ongoing development and
oversight of the IHG audit programme.
- Collate,
analyse, and report on quality functions, including patient feedback (Friends
and Family Test, PROMs).
- Produce
internal and external quality and operational reports, including monthly
performance reports, quarterly Integrated Care Board (ICB) Quality
Schedules/CQUIN reporting (when required), annual Quality Accounts, and CQC
notifications.
- Support
the Head of Quality and Governance with conduct detailed analysis of trends and
themes from audits, incidents, and complaints, preparing assurance reports and
presenting findings to governance committees.
Risk & Incident Management
- Support
the Head of Quality and Governance in providing operational support, oversight,
and management of the IHG Electronic Risk Management System
- Manage
the organisational risk register, ensuring risks are categorised, mitigated,
monitored, and escalated in line with policy.
- Deliver
daily risk assessments of reported incidents, ensuring appropriate management
through patient safety and non-patient safety processes.
- Support
the Head of Quality and Governance with compliance against Patient Safety and
Incident Response Framework (PSIRF), advising clinical teams on incident
responses and assisting with draft chronologies for early case reviews and
safety huddles.
- Cascade
updates, safety alerts, and notices (CAS, Health and Safety, NICE guidance) to
ensure clinical standards and practice remain current.
Complaints & Claims
- Oversee
and monitor the patient complaints and concerns management system, ensuring
compliance with NHS complaints standards.
- Support
the Head of Quality and Governance with complaints investigation and drafting
of response letters.
- Support
the management of formal claims handling processes.
- Liaise with patients and families to arrange meetings,
always exercising discretion and confidentiality.
Regulatory Compliance
- Assist
the Head of Quality and Governance in ensuring compliance with Care Quality
Commission regulations and standards.
- Produce
quarterly compliance assurance reports and support CQC inspections and quality
assurance visits, including evidence collation and submission.
- Undertake
and maintain Health and Safety risk assessments, supporting delivery of the
health and safety function and collating assurance evidence from third-party
providers/sites.
Document Management & Training
- Maintain
and manage IHG policies, SOPs, guidelines, and other documents, ensuring timely
review and correct version control in line with corporate records management
standards.
- Support the Head of Quality
and Governance with drafting corporate quality and risk management policies,
guidelines and standard operating procedures.
- Support
the Quality and Governance Assistant in overseeing document management
processes.
- Deliver
induction and ad hoc training sessions on quality, governance, risk management,
and patient safety.
Administrative Support
- Maintain
accurate records of all actions arising from quality and governance functions
within central electronic files.
- Provide
administrative support as required, contributing to wider organisational
processes beyond the Quality and Governance team.
Job description
Job responsibilities
Quality Improvement & Governance
- Work
collaboratively with the Head of Quality and Governance to deliver the
organisations programme of quality improvement and integrated governance.
- Promote
patient safety and clinical/corporate governance across all Independent Health
Group (IHG) services, ensuring effective management of incidents, complaints,
claims, patient experience, and risk.
- Support
the drafting, implementation, and maintenance of corporate quality and risk
management policies, guidelines, and standard operating procedures.
- Arrange
and provide secretariat support for governance meetings as required.
Audit & Reporting
- Support
the Head of Quality and Governance and Matrons with the ongoing development and
oversight of the IHG audit programme.
- Collate,
analyse, and report on quality functions, including patient feedback (Friends
and Family Test, PROMs).
- Produce
internal and external quality and operational reports, including monthly
performance reports, quarterly Integrated Care Board (ICB) Quality
Schedules/CQUIN reporting (when required), annual Quality Accounts, and CQC
notifications.
- Support
the Head of Quality and Governance with conduct detailed analysis of trends and
themes from audits, incidents, and complaints, preparing assurance reports and
presenting findings to governance committees.
Risk & Incident Management
- Support
the Head of Quality and Governance in providing operational support, oversight,
and management of the IHG Electronic Risk Management System
- Manage
the organisational risk register, ensuring risks are categorised, mitigated,
monitored, and escalated in line with policy.
- Deliver
daily risk assessments of reported incidents, ensuring appropriate management
through patient safety and non-patient safety processes.
- Support
the Head of Quality and Governance with compliance against Patient Safety and
Incident Response Framework (PSIRF), advising clinical teams on incident
responses and assisting with draft chronologies for early case reviews and
safety huddles.
- Cascade
updates, safety alerts, and notices (CAS, Health and Safety, NICE guidance) to
ensure clinical standards and practice remain current.
Complaints & Claims
- Oversee
and monitor the patient complaints and concerns management system, ensuring
compliance with NHS complaints standards.
- Support
the Head of Quality and Governance with complaints investigation and drafting
of response letters.
- Support
the management of formal claims handling processes.
- Liaise with patients and families to arrange meetings,
always exercising discretion and confidentiality.
Regulatory Compliance
- Assist
the Head of Quality and Governance in ensuring compliance with Care Quality
Commission regulations and standards.
- Produce
quarterly compliance assurance reports and support CQC inspections and quality
assurance visits, including evidence collation and submission.
- Undertake
and maintain Health and Safety risk assessments, supporting delivery of the
health and safety function and collating assurance evidence from third-party
providers/sites.
Document Management & Training
- Maintain
and manage IHG policies, SOPs, guidelines, and other documents, ensuring timely
review and correct version control in line with corporate records management
standards.
- Support the Head of Quality
and Governance with drafting corporate quality and risk management policies,
guidelines and standard operating procedures.
- Support
the Quality and Governance Assistant in overseeing document management
processes.
- Deliver
induction and ad hoc training sessions on quality, governance, risk management,
and patient safety.
Administrative Support
- Maintain
accurate records of all actions arising from quality and governance functions
within central electronic files.
- Provide
administrative support as required, contributing to wider organisational
processes beyond the Quality and Governance team.
Person Specification
Qualifications
Essential
- Degree-level qualification in healthcare, quality management, risk management, or related discipline (or equivalent experience).
Desirable
- Evidence of continuing professional development in governance, patient safety, or quality improvement.
Professional Development
Essential
- Commitment to ongoing professional development in quality improvement, governance, risk management, and patient safety.
- Willingness to undertake further training and qualifications relevant to the role (e.g., audit methodology, incident investigation, health and safety, data analysis).
- Active engagement in reflective practice and continuous improvement, applying lessons learned from audits, incidents, and complaints to enhance organisational processes.
- Ability to keep up to date with changes in national policy, regulatory requirements, and best practice guidance (e.g., CQC standards, PSIRF, NICE guidance).
- Openness to mentoring and supporting colleagues, sharing knowledge and expertise to build organisational capability in governance and risk management.
- Demonstrated flexibility and adaptability in developing new skills to meet evolving organisational needs
Desirable
- Evidence of ongoing professional development in quality improvement, patient safety, or governance.
Experience
Essential
- Demonstrable experience in quality improvement, clinical governance, or risk management within healthcare settings.
- Experience of managing incidents, complaints, and claims in line with NHS standards.
- Proven track record of producing reports for internal and external stakeholders (e.g., CQC, ICB, Quality Accounts).
- Experience of managing organisational risk registers and applying risk management frameworks.
- Experience of supporting regulatory compliance, including preparation for inspections and assurance reporting.
- Experience of drafting and maintaining policies, SOPs, and governance documentation.
- Experience of providing administrative support to governance committees or similar forums.
Desirable
- Experience of delivering training sessions on governance, risk, or patient safety.
- Experience of working with external regulators and commissioners.
- Experience of managing claims processes in healthcare.
- Experience of supporting or leading audits, including analysis and presentation of findings.
Abilities / Skills and Personal Attributes
Essential
- Strong understanding of NHS governance frameworks, including Patient Safety Incident Response Framework (PSIRF).
- Knowledge of Care Quality Commission (CQC) regulations and compliance requirements.
- Awareness of national patient safety initiatives, safety alerts, and NICE guidance.
- Understanding of complaints management processes and NHS complaints standards.
- Excellent analytical skills with ability to interpret complex data and identify trends.
- Strong report-writing skills, able to produce clear, concise, and evidence-based assurance reports.
- Effective communication skills, both written and verbal, with ability to present findings to committees and stakeholders.
- Strong organisational skills, able to manage multiple priorities and deadlines.
- High level of accuracy and attention to detail in documentation and record-keeping.
- Ability to work collaboratively across clinical and corporate teams.
- Competence in using electronic risk management systems and Microsoft Office applications.
- Professional, credible, and confident in dealing with senior stakeholders.
- Proactive and solution-focused approach to problem-solving.
- Commitment to promoting patient safety and continuous quality improvement.
- Ability to work independently while contributing effectively to a team.
- Resilient and adaptable in a fast-paced environment.
- Discreet and trustworthy in handling sensitive information.
Desirable
- Knowledge of health and safety risk assessment processes.
Person Specification
Qualifications
Essential
- Degree-level qualification in healthcare, quality management, risk management, or related discipline (or equivalent experience).
Desirable
- Evidence of continuing professional development in governance, patient safety, or quality improvement.
Professional Development
Essential
- Commitment to ongoing professional development in quality improvement, governance, risk management, and patient safety.
- Willingness to undertake further training and qualifications relevant to the role (e.g., audit methodology, incident investigation, health and safety, data analysis).
- Active engagement in reflective practice and continuous improvement, applying lessons learned from audits, incidents, and complaints to enhance organisational processes.
- Ability to keep up to date with changes in national policy, regulatory requirements, and best practice guidance (e.g., CQC standards, PSIRF, NICE guidance).
- Openness to mentoring and supporting colleagues, sharing knowledge and expertise to build organisational capability in governance and risk management.
- Demonstrated flexibility and adaptability in developing new skills to meet evolving organisational needs
Desirable
- Evidence of ongoing professional development in quality improvement, patient safety, or governance.
Experience
Essential
- Demonstrable experience in quality improvement, clinical governance, or risk management within healthcare settings.
- Experience of managing incidents, complaints, and claims in line with NHS standards.
- Proven track record of producing reports for internal and external stakeholders (e.g., CQC, ICB, Quality Accounts).
- Experience of managing organisational risk registers and applying risk management frameworks.
- Experience of supporting regulatory compliance, including preparation for inspections and assurance reporting.
- Experience of drafting and maintaining policies, SOPs, and governance documentation.
- Experience of providing administrative support to governance committees or similar forums.
Desirable
- Experience of delivering training sessions on governance, risk, or patient safety.
- Experience of working with external regulators and commissioners.
- Experience of managing claims processes in healthcare.
- Experience of supporting or leading audits, including analysis and presentation of findings.
Abilities / Skills and Personal Attributes
Essential
- Strong understanding of NHS governance frameworks, including Patient Safety Incident Response Framework (PSIRF).
- Knowledge of Care Quality Commission (CQC) regulations and compliance requirements.
- Awareness of national patient safety initiatives, safety alerts, and NICE guidance.
- Understanding of complaints management processes and NHS complaints standards.
- Excellent analytical skills with ability to interpret complex data and identify trends.
- Strong report-writing skills, able to produce clear, concise, and evidence-based assurance reports.
- Effective communication skills, both written and verbal, with ability to present findings to committees and stakeholders.
- Strong organisational skills, able to manage multiple priorities and deadlines.
- High level of accuracy and attention to detail in documentation and record-keeping.
- Ability to work collaboratively across clinical and corporate teams.
- Competence in using electronic risk management systems and Microsoft Office applications.
- Professional, credible, and confident in dealing with senior stakeholders.
- Proactive and solution-focused approach to problem-solving.
- Commitment to promoting patient safety and continuous quality improvement.
- Ability to work independently while contributing effectively to a team.
- Resilient and adaptable in a fast-paced environment.
- Discreet and trustworthy in handling sensitive information.
Desirable
- Knowledge of health and safety risk assessment processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
