Job summary
*PLEASE SEND ALL APPLICATIONS TOinhg.ihgrecruitment@nhs.net*
As a Volunteer
Patient Safety Partner (PSP), you will play an important role in helping
Independent Health Group (IHG) deliver safer, more effective care. You will
work alongside staff and patients to ensure that the patient voice is heard in
decisions about safety and quality. This role involves attending meetings,
contributing to discussions, and helping shape improvements in patient care.
The role is suitable
for all individuals with a broad interest in patient experience / safety.
You will be
reimbursed for reasonable expenses and receive a payment for attending meetings
as part of your involvement in the role.
Main duties of the job
Gather
and share patient feedback to inform safety discussions
Represent
the views of patients, families, and carers in line with national safety
frameworks
Attend
patient safety meetings as a full participant, reviewing materials and
contributing to decisions
About us
Established in 2004,Independent Health Group (IHG)has
been dedicated to providing high-quality, patient-centred care closer to home.
With a strong commitment to delivering outstanding healthcare in the community,
we have spent the past 20 years building a reputation for excellence,
innovation, and compassionate service. In 2022, our dedication to patient care
was recognised with anOutstanding CQC rating, a testament to our
quality and commitment.
At IHG, we offer an alternative to traditional hospital settings,
ensuring our patients receive personalised care with continuity and
convenience. Our services are based on short waiting times, specific
appointment slots, and one-to-one clinician continuity, creating a seamless
and supportive experience for every patient.
Our teams work in asupportive, flexible environment, where patient
contact remains at the heart of everything we do. We operateMonday to
Friday, with no evening or bank holiday shifts, allowing for ahealthy
work-life balance. We strive to accommodate flexible working arrangements
that support our staffs professional and personal needs.
At IHG, we are committed toinnovation in healthcare delivery,
providing an opportunity for professionals todevelop their skills,
contribute to the growth of an exceptional organisation, and make a real impact
on patient care. If you're passionate about delivering outstanding
healthcare in a setting that values patients and staff, we'd love to
welcome you to our team.
Job description
Job responsibilities
General Tasks
Tasks may include some or all of the
following:
Gather
and share patient feedback to inform safety discussions
Represent
the views of patients, families, and carers in line with national safety
frameworks
Attend
patient safety meetings as a full participant, reviewing materials and
contributing to decisions
Support
and participate in patient safety projects
Occasionally
travel to Head Office (expenses reimbursed)
Help
shape the role as the organisation evolves
Skills and
experience:
A
strong interest in patient safety and experience
Clear
written and verbal communication skills
Ability
to understand and interpret reports and data
Confidence
to speak with staff at all levels
Ability
to represent broader patient perspectives
Experience
in health advocacy or service improvement is beneficial
Training:
Mandatory
training will be provided
A
named staff member will offer induction, guidance, and ongoing support
Our Expectations
of Volunteers:
Commit
to approximately one day per month (can be split across days)
Raise
any concerns with staff for appropriate support
Engage
fully with the role and follow IHG policies and procedures
Maintain
confidentiality and uphold data protection standards
Act
as a critical friend offering constructive feedback
Bring
in wider community perspectives to inform decisions
Help
identify and promote proactive improvements in patient safety
Additional
Information:
A
DBS check and references are required
We
welcome applicants from all backgrounds and are committed to equality and
diversity
Involvement
payments may have tax or benefit implications please seek financial advice if
needed
Patient
Safety Partners will report to the Head of Governance and Quality
Job description
Job responsibilities
General Tasks
Tasks may include some or all of the
following:
Gather
and share patient feedback to inform safety discussions
Represent
the views of patients, families, and carers in line with national safety
frameworks
Attend
patient safety meetings as a full participant, reviewing materials and
contributing to decisions
Support
and participate in patient safety projects
Occasionally
travel to Head Office (expenses reimbursed)
Help
shape the role as the organisation evolves
Skills and
experience:
A
strong interest in patient safety and experience
Clear
written and verbal communication skills
Ability
to understand and interpret reports and data
Confidence
to speak with staff at all levels
Ability
to represent broader patient perspectives
Experience
in health advocacy or service improvement is beneficial
Training:
Mandatory
training will be provided
A
named staff member will offer induction, guidance, and ongoing support
Our Expectations
of Volunteers:
Commit
to approximately one day per month (can be split across days)
Raise
any concerns with staff for appropriate support
Engage
fully with the role and follow IHG policies and procedures
Maintain
confidentiality and uphold data protection standards
Act
as a critical friend offering constructive feedback
Bring
in wider community perspectives to inform decisions
Help
identify and promote proactive improvements in patient safety
Additional
Information:
A
DBS check and references are required
We
welcome applicants from all backgrounds and are committed to equality and
diversity
Involvement
payments may have tax or benefit implications please seek financial advice if
needed
Patient
Safety Partners will report to the Head of Governance and Quality
Person Specification
Experience
Essential
- Experience as a service user of broader healthcare services
Desirable
- Experience as a service user of IHG
Abilities, Skills and Personal Attributes
Essential
- A broad interest in patient experience.
- Good communication skills and an ability to advocate for patient safety and wellbeing.
- An ability to ask questions, and to work collaboratively with staff and other PSPs, to help develop a safe and patient-orientated organisation.
- Ability to provide a patient, carer, or lay person perspective and to put forward views on behalf of the wider community/groups of patients (not their own opinion only)
- Commitment to maintaining high standards, with a commitment to being open and honest.
- Ability to plan time to prepare for meetings and undertake any other activities required as part of the role.
- Ability to undertake training as required.
- An understanding of the importance of confidentiality, safeguarding and equality and diversity.
- Sound judgement and an ability to be objective.
- An open and honest outlook
- Willingness to listen and to question with an objective viewpoint.
- Ability to reflect the different perspectives within the community and act as a voice for patients
- Be supportive and innovative in delivery change within the service.
- Personal integrity and commitment to openness, inclusiveness and high standards. Move to essential
Desirable
- Ability to communicate well in writing and read comprehensive reports.
- Ability to understand and evaluate a range of information and evidence
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
- Experience of championing health improvements; able to be a critical friend.
- Interaction with multiple stakeholders at senior management level.
Person Specification
Experience
Essential
- Experience as a service user of broader healthcare services
Desirable
- Experience as a service user of IHG
Abilities, Skills and Personal Attributes
Essential
- A broad interest in patient experience.
- Good communication skills and an ability to advocate for patient safety and wellbeing.
- An ability to ask questions, and to work collaboratively with staff and other PSPs, to help develop a safe and patient-orientated organisation.
- Ability to provide a patient, carer, or lay person perspective and to put forward views on behalf of the wider community/groups of patients (not their own opinion only)
- Commitment to maintaining high standards, with a commitment to being open and honest.
- Ability to plan time to prepare for meetings and undertake any other activities required as part of the role.
- Ability to undertake training as required.
- An understanding of the importance of confidentiality, safeguarding and equality and diversity.
- Sound judgement and an ability to be objective.
- An open and honest outlook
- Willingness to listen and to question with an objective viewpoint.
- Ability to reflect the different perspectives within the community and act as a voice for patients
- Be supportive and innovative in delivery change within the service.
- Personal integrity and commitment to openness, inclusiveness and high standards. Move to essential
Desirable
- Ability to communicate well in writing and read comprehensive reports.
- Ability to understand and evaluate a range of information and evidence
- Confidence to communicate well verbally with senior leaders about strategic issues, as an advocate for patient safety.
- Experience of championing health improvements; able to be a critical friend.
- Interaction with multiple stakeholders at senior management level.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
