Job summary
To
be the first point of contact for the Practice Managers and commissioners
regarding PCN operations.
To
manage services and projects accordingly, clarifying objectives and priorities
for network delivery in line with operational capacity.
To
provide line management to PCN employed staff, to ensure that they are embedded
in the PCN
Assist in the
co-ordination of the PCN meetings, including the PCN board meetings, locality
meetings, development meetings etc.
Main duties of the job
Be the first point of contact for Practice Manager and
commissioners regarding PCN operations
To provide line management to PCN employed staff.
Assist in the co-ordination of the PCN meetings, including the PCN board meetings, locality
meetings, development meetings etc.
Support the PCN and its member practices in implementing
project.
Support with daily operations, staff escalations and PM
Meetings
Support with the management of Enhanced Access and all
related activities.
Implement, monitor and report on PCN contracts.
Support in planning , creating and disseminating all PCN
communications through internal and external channel.
Support in investigating PCN related complaints and
assist in investigations.
Support the recruitment processes for new PCN staff,
from interview to induction plans, investigations.
Conduct appraisals and performance management of PCN
staff
Provide performance data for a range of PCN activities
as required
Use Excel spreadsheets to display and input performance
data
Personal and Professional Development
Keep abreast of national and local guidance on PCNs
Take responsibility for own development, learning and
performance
Participate in an annual individual performance review,
and take responsibility for maintaining a record of own personal and
professional development
About us
Salus
is a GP Federation which was formed by the local GP practices within North East
Hampshire and Farnham. This Includes
practices located in Aldershot, Farnborough, Fleet, Farnham & Yateley. We hold several contracts supporting primary
care to deliver services on behalf of those practices, helping them work better
together and with other healthcare providers leading to improved patient
services and developing new ones due to constant changes in the Primary Care
environment.
We
also assist practices with admin, operational and HR support and facilitate
shared learning across localities. By
engaging with the public, we also help ensure that services are designed and
developed with patient and public involvement.
The
staff at Salus Medical Services have a wealth of experience working in general
practice and therefore a good understanding of the opportunities and challenges
faced.
Job description
Job responsibilities
The following are the core
responsibilities of the PCN Ops Manager. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels.
Be the first point of contact for Practice Manager and
commissioners regarding PCN operations
To provide line management to PCN employed staff, to
ensure that they are embedded in the PCN and co-ordinated across the PCN
practices
Assist in the co-ordination of the PCN meetings, including the PCN board meetings, locality
meetings, development meetings etc.
Support the PCN and its member practices in implementing
project and delivery plans in relation to meeting the DES specification, health
inequality and social prescribing remits.
Support with daily operations, staff escalations and PM
Meetings
Support with the management of Enhanced Access and all
related activities.
Implement, monitor and report on PCN contracts and
services, including IIF
Support in planning , creating and disseminating all PCN
communications through internal and external channel.
Support in investigating PCN related complaints and
assist in investigations.
Support the recruitment processes for new PCN staff,
from interview to induction plans, investigations.
Conduct appraisals and performance management of PCN
staff
Provide performance data for a range of PCN activities
as required
Use Excel spreadsheets to display and input performance
data
Personal and Professional Development
Keep abreast of national and local guidance on PCNs
Take responsibility for own development, learning and
performance
Participate in an annual individual performance review,
and take responsibility for maintaining a record of own personal and
professional development
Public
Health
Work with local stakeholders and providers to
participate in Public Health campaigns as appropriate
The duties and areas of responsibility may vary
depending on the needs and priorities of the PCN. The table above sets some out
the expected duties, which may change or become focused should the need arise.
COLLABORATIVE
WORKING
The PCN is focused on building relationships with other
local health and social care providers for the benefit of effective Primary
Care service delivery to our patient population.
Recognise the roles of other colleagues within the PCN
and in other organisations and their role to patient care
Demonstrate use of appropriate communication to gain the
co-operation of relevant stakeholders (including patients, senior and peer
colleagues, and other professionals, other NHS/private organisations e.g. CCGs)
Demonstrate ability to work as a member of a team
Recognise personal limitations and refer to more
appropriate colleague(s) when necessary
Actively work toward developing and maintaining
effective working relationships both within and outside the practice, PCN and
locality
Foster and maintain strong links with all services
across locality
Explore the potential for collaborative working and take
opportunities to initiate and sustain such relationships
Demonstrate ability to integrate general practice with
community and hospital teams
Liaise with other stakeholders as needed for the
collective benefit of patients
Job description
Job responsibilities
The following are the core
responsibilities of the PCN Ops Manager. There may be, on occasion, a
requirement to carry out other tasks; this will be dependent upon factors such
as workload and staffing levels.
Be the first point of contact for Practice Manager and
commissioners regarding PCN operations
To provide line management to PCN employed staff, to
ensure that they are embedded in the PCN and co-ordinated across the PCN
practices
Assist in the co-ordination of the PCN meetings, including the PCN board meetings, locality
meetings, development meetings etc.
Support the PCN and its member practices in implementing
project and delivery plans in relation to meeting the DES specification, health
inequality and social prescribing remits.
Support with daily operations, staff escalations and PM
Meetings
Support with the management of Enhanced Access and all
related activities.
Implement, monitor and report on PCN contracts and
services, including IIF
Support in planning , creating and disseminating all PCN
communications through internal and external channel.
Support in investigating PCN related complaints and
assist in investigations.
Support the recruitment processes for new PCN staff,
from interview to induction plans, investigations.
Conduct appraisals and performance management of PCN
staff
Provide performance data for a range of PCN activities
as required
Use Excel spreadsheets to display and input performance
data
Personal and Professional Development
Keep abreast of national and local guidance on PCNs
Take responsibility for own development, learning and
performance
Participate in an annual individual performance review,
and take responsibility for maintaining a record of own personal and
professional development
Public
Health
Work with local stakeholders and providers to
participate in Public Health campaigns as appropriate
The duties and areas of responsibility may vary
depending on the needs and priorities of the PCN. The table above sets some out
the expected duties, which may change or become focused should the need arise.
COLLABORATIVE
WORKING
The PCN is focused on building relationships with other
local health and social care providers for the benefit of effective Primary
Care service delivery to our patient population.
Recognise the roles of other colleagues within the PCN
and in other organisations and their role to patient care
Demonstrate use of appropriate communication to gain the
co-operation of relevant stakeholders (including patients, senior and peer
colleagues, and other professionals, other NHS/private organisations e.g. CCGs)
Demonstrate ability to work as a member of a team
Recognise personal limitations and refer to more
appropriate colleague(s) when necessary
Actively work toward developing and maintaining
effective working relationships both within and outside the practice, PCN and
locality
Foster and maintain strong links with all services
across locality
Explore the potential for collaborative working and take
opportunities to initiate and sustain such relationships
Demonstrate ability to integrate general practice with
community and hospital teams
Liaise with other stakeholders as needed for the
collective benefit of patients
Person Specification
Qualifications
Essential
Person Specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
