Administrator

Job description

Job responsibilities

The administrator will be required to promote and support the mission and vision of the service for which they are responsible. They will:

Adapt to and support any changes that are implemented to improve the service

At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner

Demonstrate their commitment by the efficient completion of all tasks allocated

Carry out their duties and responsibilities in compliance with health and safety policy and statutory regulations

Adhere to equal opportunities policy throughout the course of their employment

• Ensure building security; have thorough knowledge of doors/windows/alarm

Administration

Providing administration/ reception support to the wider DDHF team and our member Practices

Inputting data

Document management

Ensure urgent correspondence and items of relevance are immediately brought to the attention of the Managing Director, Chair and Directors and respond to correspondence, as appropriate

Circulate information to members of the wider DDHF team as required

Develop and maintain systems and update information to be shared between DDHF & member practices

Comply with any internal or external audits where required

• Coordinate IDS Locality meetings, attend and take minutes/actions

• Coordinate IDS mutli-disciplinary team meetings, and attend IDS Coordinator meetings

• Open and appropriate distribution of all postal correspondence

• Minute DN coordination, SPLW/CPN, SPLW/HCC Team meetings and ad hoc meeting as required e.g. internal community hospital meetings, EHCP meetings

• Ad hoc organisation of corporate events for DDHF

• Ad hoc circulation of communications to Practices as required

Personal/Professional development

The post-holder will participate in any training programme implemented by DDHF as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for their own development, learning, and performance and demonstrating skills and activities to others

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with the organisational policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members, patients and carers

• Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Knowledge & Skills

Essential

• IT literate with Microsoft Office Word & Excel
• Good English language, numeracy and communication skills
• Pleasant disposition, helpful and effective telephone manner
• Professional approach to appearance and conduct
• Awareness and maintenance of confidentiality
• Accurate and methodical in completing tasks.
• Proactive and flexible with good time management.
• Ability to listen, to discuss and inform clearly
• Able to prioritise effectively
• Ability to use own initiative but seek help and support when needed
• Able to work in a team
• Ability to record in writing both clearly and accurately

Desirable

• Minute taking skills
• Meeting coordination skills

Experience

Essential

• Experience of admin/ reception role
• Experience of data entry
• Experience of Diary management

Desirable

• Working knowledge of SystmOne
• Previous experience of working in primary care

Qualifications

Essential

• 5 GCSEs/O levels including English and Maths at grade C minimum (or equivalent)

Desirable

• NVQ Admin level 3/4

Other

Essential

• Reliable
• Positive can do attitude
• Ability to travel independently within the Durham Dales Locality.
• Able to provide cover at different bases within the County Durham Locality at short notice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Durham Dales Health Federation

Address

Unit 51 Innovation Hse, Longfield Rd

South Church Enterprise Park

Bishop Auckland

Durham

DL14 6XB

Employer's website

https://ddhf.co.uk/ (Opens in a new tab)