Urgent Care Call Handler - Part-time (Weekdays and Weekends)

Job description

Job responsibilities

Are you looking for a new challenge where you can really make a difference? If you like variety and have the ability to think on your feet, then this role could be just what youre looking for.

We currently have an opportunity for two enthusiastic individuals to join our Urgent Care team as an Urgent Care Call Handler on a 22.5 hours/ week basis. We are looking for two individuals who thrive on working within a varied environment and want to be part of a high-performing and supporting team.

*Please note that upon applying for this role, we will be able to share our various working patterns, which will include weekdays, weekends,and shifts within the out-of-hours period*

About the role:You will work at the heart of our Urgent Care team and ensure the best possible care is delivered in this diverse role. This role can be extremely dynamic at times and you will enjoy an environment where no two days are quite the same.

We will be able to offer the opportunity to grow professionally with the support of a thriving team. A typical day could look something like this:

• Supporting the Urgent Care Coordinators to provide a quality and professional service.
• Providing a professional and responsive central point of reference to health and social care professionals.
• Carrying out additional support functions as directed by the Urgent Care Coordinator.

About you:

As part of this role, you will be able to bring some key skills and qualities to the team such as:

• Excellent communication, telephone and keyboard skills
• An ability to prioritise workloads
• An ability to work within tight deadlines
• An ability to follow instructions, procedures and protocols
• Intuition to support outstanding patient care

Full training will be provided to ensure that you will become confident and comfortable within your role. Kindly note, that we might require a degree of flexibility, during the first four weeks of employment, for training purposes, subject to confirmation.

Please note that as our operation runs around the clock, 365 days/year, youll need to bring a flexible approach to working hours as our rolling shift patterns include days/weekends, overnights and Bank Holidays.

What we offer:

• A competitive rate of pay with evening and weekend enhancements of up to £16.48/hr (dependent on shift times)
• Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
• Company Pension Scheme
• Simply Health cash plan membership
• Discretionary bonus scheme
• Life Assurance

About us:Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivos core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire.

Medvivo has been part of the HealthHero, group since 2020 and is the group's NHS service provider. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.

Were proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

Apply:For a full job description or further information please call our recruitment team atUC-Recruitment@healthhero.com

Closing date:Friday 11th April 2025 (5pm)

Interviews:To take place week commencing 14th April 2025

Medvivo reserves the rightto close this job in the event we receive a sufficient number of applications

*Previous applicants need not apply*

Equality, Inclusivity and Diversity

In line with Medvivos commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

Medvivo is a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us atUC-Recruitment@healthhero.com

Safeguarding

Please seeherefor information relating to our commitment to safeguarding as a provider of healthcare.

*Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.

Person Specification

Experience

Essential

• As part of this role, you will be able to bring some key skills and qualities to the team such as:
• Excellent communication, telephone and keyboard skills
• An ability to prioritise workloads
• An ability to work within tight deadlines
• An ability to follow instructions, procedures and protocols
• Intuition to support outstanding patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medvivo

Address

Fox Talbot House

Greenways Business Park

Chippenham

SN15 1BN

Employer's website

https://www.healthhero.com/ (Opens in a new tab)