Job responsibilities
As a result of organisation growth, an exciting opportunity arisen for an Assistant Operations Manager to join our Urgent Care team on a full time, permanent basis.
The Assistant Operations Manager will be responsible for the day-to-day management of our Urgent Care Bases and play a pivotal role in overseeing Medicines Management practices, ensuring compliance with relevant legislation, and working closely with the clinical leadership team. This role supports the Operations Manager to ensure the smooth running of our Bases and our Urgent Care Assistant Team to deliver high quality services to our patients.
In addition, the Assistant Operations Manager will work closely with our Medicines Management Lead to ensure that the bases are stocked appropriately, and processes and procedures are adhered to by the team.
Please be aware that this is a full-time position with fixed hours. We are happy to share the available rota pattern upon receipt of your formal application.
About the role
Youll be a highly motivated individual, with experience managing teams, ideally in a healthcare setting. Youll be an excellent communicator, who can foster positive relationships with team members and key stakeholders. You will have a flexible and common-sense approach to problem solving and have strong organisational time management skills.
Youll also be passionate about patient care and the impact that the non-clinical team can have on delivery high quality services for our patients.
Key tasks will include ensuring our medicines management processes are adhered to, rota management, supervision and training of staff, identification and resolution of operational issues and incidents, as well as supporting the development and implementation of new processes and procedures.
Day to day, your duties will also include but not be limited to:
- Leading the Urgent Care operational teams (non-clinical) providing support, mentoring and feedback.
- Delivering on innovative ways of working and working as flexibly as the service requires, improving the quality of clinical standards through operational support and service delivery.
- Leading the Urgent Care operational teams (non-clinical), providing support, mentoring, and feedback.
- Working with the Clinical Leadership Team to develop and implement new policies or guidelines for effective resource use.
- Improve medicine management processes, to include working as an active member of the Medicines Management and Infection Prevention and Control committees.
About You
The ideal candidate will be able to:
- Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome.
- Remain calm and focused on service delivery at all times, especially during unpredictable workloads.
- Maintain a good working knowledge of key Medvivo policies and procedures relating specifically to the service ensuring the team adhere to procedures.
- Communicate with all stakeholders confidently, knowledgeably and courteously at all times.
- Have or be willing to develop an in-depth knowledge of the Medicine Management process.
- Possess experience or transferrable skills relating to overseeing controlled drug audit checks.
- Demonstrate an ability to develop policies, procedures and SOPs where appropriate.
What we offer
- A competitive salary of £34,015/annum
- Access to a discretionary staff bonus scheme
- Free staff parking
- Generous holiday entitlement of up to 33 days per annum inclusive of bank holidays
- Company Pension Scheme
- Simply Health cash plan membership
- Life Assurance
About us:
Medvivo Group has been providing a range of health and urgent care services since 2004. Commissioned by the NHS, Medvivos core business involves the provision of Integrated Urgent Care services, incorporating NHS111 and out of hours care, in Bath and North East Somerset, Swindon and Wiltshire.
Medvivo has been part of the HealthHero, group since 2020 and is the group's NHS service provider. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.
Were proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.
Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.
Apply
If you would like to make a difference within a dynamic yet rewarding setting, we would love to hear from you.
To request a detailed Job Description or to arrange an informal conversation, please contact our Recruitment Team at
UC-Recruitment@healthhero.com
Closing date: Friday 28th February 2025 (5pm)
Please note that we reserve the right to close this advertisement early should sufficient applications be received in advance of the closing date
Equality, Inclusivity and Diversity
In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.
We are a certified Disability Confident Employer and are committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us atUC-Recruitment@healthhero.com.
Safeguarding
Please seeherefor information relating to our commitment to safeguarding as a provider of healthcare.
*Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.
