Pioneer Wound Healing & Lymphoedema Centres

Receptionist

This job is now closed

Job summary

Pioneer are committed to providing the highest possible standards of care, putting our patients first, whilst promoting and actively providing opportunities for staff development for those who want it. We have created a team here at Pioneer that are experts in a blending of different disciplines, and we pride ourselves on supporting each other to be the best we can be. As a result, our team is growing at a rapid rate!

An exciting opportunity has arisen for a motivated and enthusiastic Receptionist to join our Administration Team, based in Crawley. You would be based at our new Centre, which is due to open on 7th October.

In return, we will reward you with our generous holiday entitlement as we appreciate your hard work and dedication; competitive salary and pension; access to our developing well-being initiatives and you will be eligible to become part of our income protection scheme from your first day of employment.

Main duties of the job

Working alongside the Office Manager, Senior and Clinical Administrators, as the first point of contact for patients you will play a crucial role in providing a high-quality, efficient and professional reception and administration service to our patients and stakeholders.

You will be facilitating great customer service which will foster patient satisfaction and further strengthen our brand and reputation.

Patient facing, you will be a part of a highly driven and talented team.

You will have the following skill set:

Proven reception and general administration skills

Experience in using healthcare IT system(s) for the management of patient information

Excellent communication skills

Be empathetic and caring

Flexible and adaptable to change

A desire to achieve excellence

You will have the opportunity to interact with a range of teams and individuals, both internally and externally, including clinical teams, middle and senior management, and of course, our patients. Good written and verbal communication skills are essential, as is an ability to manage competing demands. You will be adept at working independently, as well as part of a team and will enjoy using your empathy skills to help us develop and maintain excellent standards of care.

About us

We are Pioneer Wound Healing and Lymphoedema Centres, Headquartered in Eastbourne & Crawley, operating across the UK and internationally, and we provide specialised tissue viability, wound care and lymphoedema care to NHS and self-funding patients. We deliver over 50,000 appointments per year.

Date posted

04 October 2024

Pay scheme

Other

Salary

£22,383 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

U0029-24-0006

Job locations

Swift House

Gatwick Road

Crawley

West Sussex

RH10 9XN

Job description

Job responsibilities

JOB PURPOSE

As the first point of contact for patients visiting and contacting the clinic, this position is one of the primary representatives of Pioneer. The Receptionist is responsible for providing a high-quality, efficient and professional reception and administration service to our patients. It also plays a pivotal role in supporting the administration team and Office Manager in the provision of an outstanding service to patients, staff and external health care professionals.

The post holder works independently and as part of a dedicated team, ensuring that reception and administrative work is conducted within required timescales and to the highest possible standards.

The role will help to continually embed Pioneers values; putting Patients First; effective Communication; invest in Staff Development; strive for Excellence; and advance practice through Research.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1.To be conversant and compliant with all statutory and non-statutory policies, guidelines and procedures.

2.To be the first point of contact for patients visiting and/or contacting the clinic, by greeting patients as they arrive, answering telephone enquiries and ensuring patients are directed to the appropriate healthcare professional.

3.To assist with managing issues and queries from all stakeholders, escalating to the Senior Clinical Administrator or Office Manager as appropriate.

4.To assist with the management of appointments and referrals, telephone and patient enquiries along with all general reception duties.

5.To support colleagues collaboratively with administration tasks.

6.To provide cover for periods of sickness / annual leave when required.

7.To undertake data entry / collation; processing and recording information in accordance with Pioneer procedures.

8.To maintain filing and administrative systems ensuring information is easily accessible and secure.

9.To be responsible for office equipment, ordering and maintaining office supplies, stationary, patient leaflets, as directed by the Office Manager.

10.To provide meet and greet services to all patients, demonstrating excellent customer service.

11.Undertake additional duties / specific projects that may be required within the scope of this position.

GENERAL RESPONSIBILITIES AND ACCOUNTABILITIES

12.To be familiar with and adhere to the policies and procedures of Pioneer WHLC.

13.To achieve and demonstrate agreed standards of personal and professional development within agreed timescales.

14.To participate fully in the performance and development review (appraisal) process and undertake Continuing Professional Development as required.

15.To participate in surveys and audits as necessary in order to enable the Company to meet its statutory requirements.

16.To demonstrate excellent communication skills for dealing with a wide variety of patient queries and needs.

17.Regularly attend training and meetings.

18.To support the Senior Clinical Administrator / Office Manager to ensure the office environment is tidy and safe.

19.To be aware of the Companys emergency planning processes and follow such processes as necessary, in the event of an unexpected incident.

20.This job description is not exhaustive. Staff may be required to undertake any other duties at the request of the line manager, which are commensurate with the band, including project work, internal job rotation and absence cover.

INFORMATION GOVERNANCE

21.Information Governance is a framework for handling personal information in a confidential and secure manner to appropriate ethical and quality standards in a modern health service. All data MUST be held securely and confidentially; obtained fairly and lawfully; recorded accurately and reliably; used effectively and ethically, and shared and disclosed appropriately and lawfully.

22.All staff must complete annual basic Information Governance training appropriate to their role through the national online NHS IG Training Tool or other Connecting for Health approved materials.

EQUALITY & DIVERSITY

23.Carry out duties and responsibilities in line with the Pioneer Equal Opportunity policy.

24.Act in ways that acknowledge and recognise peoples expressed beliefs, preferences and choices, respecting diversity and valuing people as individuals in accordance with legislation, policies and procedures.

SAFEGUARDING CHILDREN/ADULTS

25.All Pioneer WHLC staff have a responsibility to safeguard children and adults. All staff must be familiar with, and adhere to, Pioneer child and adult protection procedures and guidelines, in conjunction with the Local Safeguarding childrens board (LSCB) and Adults safeguarding board (ASB) policies and procedures.

26.It is the responsibility of the post holder to be familiar with their role and responsibility around safeguarding children and adults and to ensure that they have completed training at a level commensurate to their role.

OTHER

27.These guidelines are provided to assist in the performance of the contract but are not a condition of the contract. The job description is not intended to be exhaustive and it is likely that duties may be altered from time to time in the light of changing circumstances and after consultation with the post holder.

28.In accordance with the Pioneer responsibilities under the Civil Contingencies Act 2004 to undertake work and alternative duties as reasonably directed at variable locations.

29.Pioneer is a smoke free organisation and as such does not permit staff or patients to smoke in any Pioneer building or associated location.

This post has been identified as involving access to vulnerable adults and or children and in line with Pioneer policy, successful applicants will be required to undertake a Disclosure and Barring Service Disclosure Check.