Job summary
3VHealthcare
Ltd are a provider of high-quality patient care delivered in a community
setting.
3VHealthcare
Ltd have been commissioned by the NHS since 2008 and have recently been graded
as 'Good' with areas of outstanding by the CQC.
We
are looking for a Clinical Support Worker to join our busy team based in
Chapel-en-le-Frith to provide support to outpatient clinics within Derbyshire
and Cheshire.
The
successful applicant will work within the business providing high quality clinical
and administrative support to patients and colleagues.
The
post holder will work closely with the Clinical Services Manager, Service Managers,
Clinicians, Clinical Support Workers and Administration staff to ensure our
patients experience a safe and smooth pathway through the service.
Main duties of the job
The
post holder will be an integral member of our friendly and supportive team and
help to provide high quality administrative and clinic support across the
services we offer. The role is varied, and the post holder is expected to perform a range of duties including, but not limited to, phlebotomy, clinic support, moving and handling, arranging appointments and stock control. The post holder will work closely with the Clinical Services
Manager, service managers and healthcare professionals to ensure our patients
experience a safe and smooth pathway through the service.
The post holder will also be required to contribute to the
improvement and development of the service.
Attached to
this advert is a full and comprehensive Job Description and Person
Specification.
About us
3VHealthcare
Ltd has been delivering high quality outpatient care commissioned by the NHS
since 2008.The organisation was created by local GP Practices with the aim to
provide excellent, local care in a range of specialties.
3VHealthcare Ltd has a multi-level
organisational structure. The organisation is led by 3 Executive Directors, and
is supported by a Head of Business and Operations, a Business and Information
Manager and a Clinical Services Manager.
The services are led by 16 clinicians, 3
Service Managers and a clinical pharmacist.
Healthcare and administrative support is
provided by 6 team members working a combination of full and part time
hours.
Job description
Job responsibilities
The
following section highlights some of the main duties and responsibilities
expected of the post holder. This is not exhaustive and the post holder may be
required to undertake other duties to support the needs of the organisation.
Clinical duties
- Work
closely with clinicians, colleagues and the clinical pharmacist to ensure a
high standard of appropriate care is provided for patients across all
specialities.
-
Liaise closely with colleagues to ensure
accurate and timely transfer of knowledge, information and patient care plans.
-
When necessary, seek further medical advice and
guidance from the relevant clinician/pharmacist and accurately relay this back
to patients, carers and/or other professionals.
-
Assist in the care of patients, which includes
moving and handling, chaperoning, clinic support and phlebotomy.
-
Process specimens and blood samples (label and
verify patients details on the sample against the request form) and ensure they
reach the collection point
-
Report any concerns regarding standards to the
Clinical services manager
-
Adhere to all rules and regulations regarding
the safe handling, use & storage of all stock (including medicines) and
equipment used.
-
Be aware of and adhere to the organisations
guidelines relating to infection prevention and control
-
Undertake mandatory training courses,
competency checks and ensure this remains up to date through the online portal.
-
Strictly adhere to the organisations data
protection and confidentiality policy this applies to information about
patients, staff and the health service business.
-
Move and handle equipment and stock
transporting it between multiple locations.
-
Arrive and unlock the clinic premises (if
appropriate) 30 minutes prior to the start of the clinic and safely secure the
premises post clinic
-
Ensure clinical rooms are prepared prior to the
start of a clinic and left in a respectable condition post clinic including
regular monitoring of stock levels
-
Assist in the management (which includes moving
and handling) and recording of stock levels across all services, notifying the
appropriate service manager of low stock.
-
Treat patients sensitively with dignity,
respect and discretion whilst maintaining their confidentiality.
Administration
duties
- Undertake
a variety of administrative duties to assist in the smooth running of the
services, including filing, scanning and uploading documents using healthcare
online systems.
- Taking messages and passing on information to
the appropriate team member
- Action
and process referrals received via email and the NHS e-referral service.
- Book,
adjust and cancel patients appointments.
- Regularly
undertake telephone contact to confirm appointments with patients.
- Assist
service managers with input of data and associated administration tasks as
required.
- Book and cancel clinic rooms at host
locations.
- Excellent
interpersonal skills, the ability to provide a warm and friendly welcome to
patients and clinicians using our services.
- Facilitate
effective communication between patients, members of the team, clinicians, and
other associated professionals.
- Adhere
to the organisations Data Protection Policies at all times when communicating
with patients, carers, colleagues and outside providers.
- Ensure accurate and secure record keeping
using approved systems.
- Receive,
assist and direct patients in a professional, sensitive, courteous and
efficient, way either in person or via the telephone.
- Assist
in the management of waiting list times and improved access to the service.
- Report
any concerns regarding standards to the Operations Manager
- Develop
the scope of his/her skills to meet the needs of the service and undertake any
necessary training required due to the changing needs of patients and the
service.
- Share
knowledge and assist in the orientation of new members of staff.
- Actively
participate in staff meetings to promote development of the organisation.
- Actively
participate in regular Personal Development Reviews.
Job description
Job responsibilities
The
following section highlights some of the main duties and responsibilities
expected of the post holder. This is not exhaustive and the post holder may be
required to undertake other duties to support the needs of the organisation.
Clinical duties
- Work
closely with clinicians, colleagues and the clinical pharmacist to ensure a
high standard of appropriate care is provided for patients across all
specialities.
-
Liaise closely with colleagues to ensure
accurate and timely transfer of knowledge, information and patient care plans.
-
When necessary, seek further medical advice and
guidance from the relevant clinician/pharmacist and accurately relay this back
to patients, carers and/or other professionals.
-
Assist in the care of patients, which includes
moving and handling, chaperoning, clinic support and phlebotomy.
-
Process specimens and blood samples (label and
verify patients details on the sample against the request form) and ensure they
reach the collection point
-
Report any concerns regarding standards to the
Clinical services manager
-
Adhere to all rules and regulations regarding
the safe handling, use & storage of all stock (including medicines) and
equipment used.
-
Be aware of and adhere to the organisations
guidelines relating to infection prevention and control
-
Undertake mandatory training courses,
competency checks and ensure this remains up to date through the online portal.
-
Strictly adhere to the organisations data
protection and confidentiality policy this applies to information about
patients, staff and the health service business.
-
Move and handle equipment and stock
transporting it between multiple locations.
-
Arrive and unlock the clinic premises (if
appropriate) 30 minutes prior to the start of the clinic and safely secure the
premises post clinic
-
Ensure clinical rooms are prepared prior to the
start of a clinic and left in a respectable condition post clinic including
regular monitoring of stock levels
-
Assist in the management (which includes moving
and handling) and recording of stock levels across all services, notifying the
appropriate service manager of low stock.
-
Treat patients sensitively with dignity,
respect and discretion whilst maintaining their confidentiality.
Administration
duties
- Undertake
a variety of administrative duties to assist in the smooth running of the
services, including filing, scanning and uploading documents using healthcare
online systems.
- Taking messages and passing on information to
the appropriate team member
- Action
and process referrals received via email and the NHS e-referral service.
- Book,
adjust and cancel patients appointments.
- Regularly
undertake telephone contact to confirm appointments with patients.
- Assist
service managers with input of data and associated administration tasks as
required.
- Book and cancel clinic rooms at host
locations.
- Excellent
interpersonal skills, the ability to provide a warm and friendly welcome to
patients and clinicians using our services.
- Facilitate
effective communication between patients, members of the team, clinicians, and
other associated professionals.
- Adhere
to the organisations Data Protection Policies at all times when communicating
with patients, carers, colleagues and outside providers.
- Ensure accurate and secure record keeping
using approved systems.
- Receive,
assist and direct patients in a professional, sensitive, courteous and
efficient, way either in person or via the telephone.
- Assist
in the management of waiting list times and improved access to the service.
- Report
any concerns regarding standards to the Operations Manager
- Develop
the scope of his/her skills to meet the needs of the service and undertake any
necessary training required due to the changing needs of patients and the
service.
- Share
knowledge and assist in the orientation of new members of staff.
- Actively
participate in staff meetings to promote development of the organisation.
- Actively
participate in regular Personal Development Reviews.
Person Specification
Skills
Essential
- Ability to communicate across all levels of an organisation
- Ability to work without direct supervision.
- A high standard of inter-personal skills.
- IT skills including Microsoft Office.
Desirable
- Ability to prioritise workload.
Qualifications
Essential
- GCSE Grade A-C/ 9-4 or equivalent in English and Maths
- IT skills (e.g. Microsoft Office and healthcare applications
Desirable
- Phlebotomy
- Health and social care training
Experience
Essential
- Must be able to work on own initiative as well as within a team
- Healthcare work based experience
- Administrative work-based experience
- Dealing with patients and/or members of the public.
Personal qualities
Essential
- Flexible approach to working arrangements to meet the needs of the service
- A team worker who can demonstrate a collaborative approach to teamwork.
- Good time management skills.
- Performs well under pressure.
- Full clean UK drivers license Employees must have insurance on their vehicle policy for Business use.
Research and training
Essential
- Evidence of continued professional development.
Desirable
- An understanding of the pressures facing staff working in a healthcare setting
Person Specification
Skills
Essential
- Ability to communicate across all levels of an organisation
- Ability to work without direct supervision.
- A high standard of inter-personal skills.
- IT skills including Microsoft Office.
Desirable
- Ability to prioritise workload.
Qualifications
Essential
- GCSE Grade A-C/ 9-4 or equivalent in English and Maths
- IT skills (e.g. Microsoft Office and healthcare applications
Desirable
- Phlebotomy
- Health and social care training
Experience
Essential
- Must be able to work on own initiative as well as within a team
- Healthcare work based experience
- Administrative work-based experience
- Dealing with patients and/or members of the public.
Personal qualities
Essential
- Flexible approach to working arrangements to meet the needs of the service
- A team worker who can demonstrate a collaborative approach to teamwork.
- Good time management skills.
- Performs well under pressure.
- Full clean UK drivers license Employees must have insurance on their vehicle policy for Business use.
Research and training
Essential
- Evidence of continued professional development.
Desirable
- An understanding of the pressures facing staff working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
