Job summary
3VHealthcare Ltd are a provider of high-quality patient care delivered
in a community setting.
3VHealthcare Ltd have been commissioned by the NHS since 2008 and have
recently been graded as 'Good' with areas of outstanding by the CQC.
We are looking for a Healthcare Assistant
to join our busy and friendly team based in Chapel-en-le-Frith to provide support to
outpatient clinics within Derbyshire and Cheshire.
The post holder will work closely with the Service Managers, Clinicians
and other administration staff to ensure our patients experience a safe and
smooth pathway through the service.
Main duties of the job
The post holder will work within the organisation providing high quality
clinical and administration support across all aspects of the business. They
will be responsible for a range of duties from Phlebotomy and clinician support
to arranging appointments and stock control. The post holder will work closely
with the service managers and clinicians to ensure patients experience a safe
and smooth pathway through the service.
The post holder will also be required to contribute to the improvement
and development of the service.
About us
3VHealthcare
Ltd has been delivering high quality patient care commissioned by NHS England
since 2008. Our services include the
provision of clinician led outpatients, minor surgical and diagnostic
procedures for NHS patients in Derbyshire and the surrounding areas. The
organisation was created by local GP Practices with the aim to provide
excellent, local care in a wide range of specialities.
3VHealthcare Ltd has a
multi-level organisational structure. The organisation is led by 3 Executive
Directors, an Operations Manager and a Business and Information Manager.
The services are led by
16 clinicians, 3 service managers and a pharmacist.
Healthcare and
administrative support is provided by 6 team members working a combination
of full and part time hours.
Job description
Job responsibilities
A full Job Description is available upon request.
- Work alongside colleagues to ensure a high standard of care is provided for patients ensuring accurate & timely communication within his/her clinical capabilities & seek further advice when required
- Adhere to all rules & regulations regarding to health & safety
- Undertake regular competency assessments & role specific training
- Assist with all aspects of office duties i.e. answerphones, registration of patients, process referrals via the NHS e-referral service, book & cancel appointments, input data& associated administration tasks, upload dictations to allocated typing services, upload documents to the patient records, stock control, onward referrals
- Understand the roles & responsibilities of all team members to ensure appropriate, effective and timely communication
- Adhere to Data Protection Policies at all times
Job description
Job responsibilities
A full Job Description is available upon request.
- Work alongside colleagues to ensure a high standard of care is provided for patients ensuring accurate & timely communication within his/her clinical capabilities & seek further advice when required
- Adhere to all rules & regulations regarding to health & safety
- Undertake regular competency assessments & role specific training
- Assist with all aspects of office duties i.e. answerphones, registration of patients, process referrals via the NHS e-referral service, book & cancel appointments, input data& associated administration tasks, upload dictations to allocated typing services, upload documents to the patient records, stock control, onward referrals
- Understand the roles & responsibilities of all team members to ensure appropriate, effective and timely communication
- Adhere to Data Protection Policies at all times
Person Specification
Research and training
Essential
- Evidence of continued professional development.
Desirable
- An understanding of the pressures facing staff working in a healthcare setting
Qualifications
Essential
- GCSE Grade A-C/ 9-5 or equivalent in English and Maths
- IT skills (e.g. Microsoft Office and healthcare applications
Desirable
- Phlebotomy
- Health and social care training
Personal qualities
Essential
- Flexible approach to working arrangements to meet the needs of the service
- A team worker who can demonstrate a collaborative approach to teamwork.
- Good time management skills.
- Performs well under pressure.
- Full clean UK drivers license
Experience
Essential
- Must be able to work on
- own initiative as well as within a team
- Healthcare work based experience
- Administrative work-based experience
- Dealing with patients and/or members of the public
Skills
Essential
- Ability to communicate across all levels of an organisation
- Ability to work without direct supervision.
- A high standard of inter-personal skills.
-
- IT skills including Microsoft Office.
Desirable
- Ability to prioritise workload
Person Specification
Research and training
Essential
- Evidence of continued professional development.
Desirable
- An understanding of the pressures facing staff working in a healthcare setting
Qualifications
Essential
- GCSE Grade A-C/ 9-5 or equivalent in English and Maths
- IT skills (e.g. Microsoft Office and healthcare applications
Desirable
- Phlebotomy
- Health and social care training
Personal qualities
Essential
- Flexible approach to working arrangements to meet the needs of the service
- A team worker who can demonstrate a collaborative approach to teamwork.
- Good time management skills.
- Performs well under pressure.
- Full clean UK drivers license
Experience
Essential
- Must be able to work on
- own initiative as well as within a team
- Healthcare work based experience
- Administrative work-based experience
- Dealing with patients and/or members of the public
Skills
Essential
- Ability to communicate across all levels of an organisation
- Ability to work without direct supervision.
- A high standard of inter-personal skills.
-
- IT skills including Microsoft Office.
Desirable
- Ability to prioritise workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
