Job responsibilities
Administration
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.
Extracting all information from clinical letters that needs coding and adding to notes
Arranging appointments, referrals, tests and follow up appointments of patient
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
Results handling
Clinical
Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment.
When assisting clinicians to take a history of presenting problems and carry out basic checks required at each consultation including ECG, BP, Pulse, Temp, Pulse oximetry, weight, urine test, peak flow reading, Doppler, teledermy etc.
The testing and result recording of clinical specimens.
Issuing prescriptions as requested. Ensure safe management of patient drug usage and query with doctor any discrepancies on prescription ordering. Ensure dosage instructions are understood
Action pathology results as requested by clinical staff and liaise with clinician for review/ treatment. Perform review / follow up phone calls when requested by clinician
When assisting a clinician to ensure medical records are checked for outstanding chronic disease including health checks ie smears and arrange reviews
Make appropriate referrals within their remit when needed
Explaining treatment procedures to patients
Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Support GP / ANP with any immediate care need within remit ie dressings, vacs etc
Participate in vaccination and long term conditions reviews where needed
Team Work
Where necessary the GPA will work with members of the wider Multi-disciplinary team for the co-ordination of patient care with in house and with other services.
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.
They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health and Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified.
Equality and Diversity
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects theircircumstances, feelings priorities and rights
Personal and Professional Development
The post holder will be responsible for their ongoing development and training and discuss objectives with their clinical leads.
The post holder will ensure all mandatory training will be kept updated.
Attend all annual updates
Be aware of own professional boundaries
Quality
The post-holder will strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk
Work to practice protocols
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients need
Effectively manage own time, workload and resources
Communication
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Be familiar in all mediums of communications such as email, tasks, telephone etc
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Communicate effectively to outside agencies
Communicate clearly with their lead GP
Core Competencies
Technical Competencies
Competent at word, excel etc.
Attention to accuracy
Management Competencies
Teamwork
Flexibility
Achievement Motivation
Risk Awareness
Health & Safety Awareness
Personal/professional Development
Participate in training programmes as part of your personal and professional development
Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work.
Managing Tasks / Projects
Ensuring tasks and duties are performed within clearly defined time quality standards
Managing Information / Data
Compiling and processing, supplying information and data to both internal and external contacts whilst ensuring confidentiality is maintained where appropriate.
Communications
High level of verbal and written communication skills
Information sharing with other professionals
Confidentiality and data protection
Attention is drawn to the confidential nature of information collected within the immunisation service and the storing of personal information for data protection.
Health and Safety
The post holder is required to take reasonable care for the health and safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to.
Changes & Obligations
This job description is intended as a guide to the duties and responsibilities of the lost and should not be regarded as a complete list of those requirements under the written statement of the main terms and conditions of employment. The contents may be amended from time to time, subject to developing service needs.
