Pharmacy Dispenser - Cheapside

Job description

Job responsibilities

Duties and Responsibilities

Clinical Practice

● Perform all duties required within, or on behalf of the community pharmacy. This includes all Essential, Additional and Enhanced services which are locally or nationally commissioned. This will include but not limited to:

○ Labelling and assembly of prescription items

○ Accurate endorsing of prescriptions

○ Maintaining a clean and tidy work environment

○ Collection of prescriptions and or delivering dispensed items as may be required.

○ Placing, receiving and putting orders into stock.

● Follow national and local guidance at all times, with particular regard to “Medicines, ethics in Practice” (MEP), current addition.

● Work under direction of the pharmacy Standard operating procedures (SOP’s).

● To undertake the sale or supply of medicines and goods, including over the counter sales.

● Comply with the requirements for the sale or supply of all medicines as required by the Medicines Act.

● Maintain stocks at an appropriate level of all medication and appliances, within the pharmacy, to meet patient demands.

Communication

● Provide advice and support to patients and their relatives and carers as appropriate.

● Build good relationships with practices and other prescribers and healthcare professionals (e.g., GPs, community pharmacists, district nurses etc.) to facilitate patient care.

● Communicate effectively with the patient, relatives, carers and all members of the healthcare team.

● Counsel patients appropriately upon medication issues and throughout their care, providing advice and written support where appropriate.

● Promote and enhance the reputation of IntraHealth Pharmacy.

Delivering a quality service

● Code of Conduct For Professional Group – all staff members are required to work in accordance with their professional group’s code of conduct.

● Be aware of, and comply with employment legislation and codes of good practice.

● Be aware of, and comply with, all company and practice infection prevention and control policies, to include hand hygiene, personal hygiene, environmental and food hygiene.

● Report any significant events within the time frame set out in the company policy.

● Follow current MEP and local guidance with regard to Community pharmacy issues and alerts.

Team Working

● Work as part of the community pharmacy team and wider team of healthcare professionals, fielding queries and offering advice.

● Support and help develop colleagues and other members of the community pharmacy team

● The post holder will be expected to work flexibly according to team / clinical needs

Management of risk

● Health & Safety – the post-holder must co-operate with Management in discharging its responsibilities under the Health & Safety at Work Act 1974 and take reasonable health and safety of themselves and others and to ensure the agreed safety procedures are carried out to maintain a safe environment for patients, employees and visitors. All Health & Safety issues to be flagged to senior staff and the post-holder must comply with the IntraHealth Health & Safety Policy as well as any additional policy requirements within the clinical contract.

● Ensure personal, staff, stock, cash and premise security at all times and before leaving the pharmacy.

● Report all adverse events and significant events in accordance with agreed procedures and participate in improvement activities to reduce reoccurrence

Managing information

● Maintain appropriate records.

● Confidentiality – During the course of your employment you may have access to, see or hear information of a confidential nature and you are required not to disclose such information, particularly that relating to patients and staff.

● In order to comply with the Data Protection Act 1998 you must not at any time use personal data held by IntraHealth or IntraHealth Pharmacy for any unauthorized purpose or disclosure such as data to a third party.

Learning and Development

● Complete accredited course, to enable all aspects of NHS pharmacy contract can be carried out including Essential, Additional and Enhanced services and Locally commissioned services.

● Complete in-house training course, annual training review including peer review.

Equality and Diversity

● You are at all times required to carry out your responsibilities with due regard to the IntraHealth Equal Opportunities Policy and to ensure that staff receive equal treatment throughout their employment with the company.

Managing Tasks / Projects

● Ensuring tasks and duties are performed within clearly defined time quality standards

Managing Information / Confidentiality and data protection

● Ensure all relevant information is handled appropriately in concordance with Information Governance guidelines.

Core Competencies

Technical Competencies

● Computer literacy skills

● Dispensing accuracy

● Following the pharmacy standard operating procedures

Teamwork

● Teamwork is essential to operation of a community pharmacy.

Communications

● High level of verbal and written communication skills

● Information sharing with other professionals

Personal/professional Development

● Participate in training programmes as part of your personal and professional development

● Take responsibility for own development, learning and performance, demonstrating skills and activities to others undertaking similar work.

Person Specification

Skills and Abilities

Essential

• Ability to work both as a team member and independently
• Computer literacy skills
• Proven verbal and written communication skills in English
• Current driving licence and access to a car

Desirable

• Knowledge of PMR systems
• Basic IT literacy i.e. use of e-mail, the internet and word processing
• Ability to plan own workload with priorities and objectives
• Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements

Qualifications

Essential

• NVQ level 2 in Pharmacy Services (or working towards it).
• GCSEs English and Maths.

Desirable

• 5 GCSEs Including English and Maths

Experience

Essential

• No previous experience essential

Desirable

• Previous community Pharmacy experience
• Previous Health Care experience
• Previous customer facing experience

Attitudes

Essential

• Courteous, Friendly and act professionally with staff and customers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Intrahealth Ltd

Address

Cheapside Chemist

Cheapside

Shildon

County Durham

DL4 2HP

Employer's website

https://www.intrahealth.co.uk/ (Opens in a new tab)