Job summary
Our Clinical Services Division is seeking to appoint an Assistant Operations
Manager to provide support to our Operations Manager and the Immunisation
contracts across the North West Region (Greater Manchester and Lancashire) and
to drive further success for the organisation. You will work across our 4 offices with qualifying mileage
paid at 45ppm, you will work closely with the Operations
Manager to organise and co-ordinate our services and improve performance and
productivity across our care contracts. You will need to be practical, flexible
and have excellent proven people skills.
Your support of the
operations process will be crucial and have a profound impact on the overall
success and smooth running of the regional offices.
This is a great opportunity for an ambitious person with energy and
intellect to develop and progress with a growing team.
Ideal candidates will have knowledge and experience of the NHS. You will
be a graduate or have equivalent experience with a demonstrable track record in
project and people management. The successful candidate will support the three
offices in the NW region and can work from the Oldham, Leyland or Burnley office. Applicants must have a full UK driving
licence and be willing and able to travel between the three offices and anywhere
in the UK.
Main duties of the job
The purpose of the Assistant Operations Manager is to
provide support to all Clinical Services personnel, key contracts and all
personnel in the locality, acting as the first port of call for all queries and
any issues which need resolving. With only unusual or complex issues being escalated
to the Operations Manager.
The Operations Manager is responsible for overall performance
of the locality Clinical Services team and contract delivery, analyzing performance
and providing feedback, guidance and encouragement in order to impact results.
The Assistant Operations Manager will support the Operations manager in doing
this.
The Assistant Operations Manager will have delegated line management responsibility for Clinical
Services support staff in the Locality, working closely with and supporting
Locality Leads.
The
Assistants Operations will have delegated responsibility for the service in the
absence of the Operations manager, as appropriate and within the standing financial
instructions for the organisation. With the support of the Clinical services Manager.
About us
IntraHealth is one of the U.K.’s leading independent providers of NHS
Primary and Community Care services. We employ over 500 staff working across
three divisions of primary care, clinical services, and pharmacy throughout
England. Due to our growing reputation for delivery of diverse NHS clinical
contracts, all divisions are experiencing significant growth.
We are a
well-established organisation having provided NHS services for 19 years. Our
team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses,
Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local
administration teams supported by a centralised back office function; providing
finance, HR, administration and data analysis support.
As one of the UKs largest providers of immunisation and vaccination services we have been delivering immunisation programmes since 2009. Our team of Nurses and Healthcare Assistants supported by a team of administrative staff provide the programme through a convenient service that visits schools. We are one of the country’s top performers and were shortlisted in 2018 for the NHS Employer “Flu Fighter” award in Greater Manchester.
We operate NHS
services across the North East, North West and Yorkshire.
Job description
Job responsibilities
o Managing clinical services support staff in the locality. Ensure staff are supported appropriately to
ensure that the locality is effective, providing practical help in solving day
to day issues. With complex or unusual situations being escalated to the Operations
Managers
o Ensure staff follow all Standard operating procedures
and company policies, in a positive and supportive way
o Ensuring staff rostering and deployment is appropriate
to contract delivery and organizational targets.
o Assist the Operations manager in controlling
expenditure and resources within tight budgets, feeding into the monthly updates
on the performance management of projects.
Ensure that necessary action is taken to achieve contract compliance
o Work with the locality team to support the
implementation of services, participating in associated activities as required
o Deal with sometimes conflicting priorities and
pressures from all sides, balance these priorities and find appropriate
solutions
o Co-ordinate resources such as premises, equipment and
supplies
o Support the Operations manager and Clinical Services
Manager in service monitoring and reporting, delivery of service change and
contribute to continuous improvement activities and service innovation
o Support all Clinical Services contracts to ensure effective delivery across all
contracts, improving the quality and uptake at a local level in partnership
with PHE, Health Protection teams and Commissioners.
o Lead on data retention in the locality and the use of
e-consent, SytemOne, the use of Paper consent and the scanning retention and disposal
o Deal with Human resources issues with the Support of the
Operations manager and HR department and will include investigations as laid down
in company policies.
o
General
housekeeping of the office and management of deliveries and supplies to support
contracts. Some manual handling may be required, in line with our Moving
and Handling policy. Mandatory training on Manual Handling is required.
Job description
Job responsibilities
o Managing clinical services support staff in the locality. Ensure staff are supported appropriately to
ensure that the locality is effective, providing practical help in solving day
to day issues. With complex or unusual situations being escalated to the Operations
Managers
o Ensure staff follow all Standard operating procedures
and company policies, in a positive and supportive way
o Ensuring staff rostering and deployment is appropriate
to contract delivery and organizational targets.
o Assist the Operations manager in controlling
expenditure and resources within tight budgets, feeding into the monthly updates
on the performance management of projects.
Ensure that necessary action is taken to achieve contract compliance
o Work with the locality team to support the
implementation of services, participating in associated activities as required
o Deal with sometimes conflicting priorities and
pressures from all sides, balance these priorities and find appropriate
solutions
o Co-ordinate resources such as premises, equipment and
supplies
o Support the Operations manager and Clinical Services
Manager in service monitoring and reporting, delivery of service change and
contribute to continuous improvement activities and service innovation
o Support all Clinical Services contracts to ensure effective delivery across all
contracts, improving the quality and uptake at a local level in partnership
with PHE, Health Protection teams and Commissioners.
o Lead on data retention in the locality and the use of
e-consent, SytemOne, the use of Paper consent and the scanning retention and disposal
o Deal with Human resources issues with the Support of the
Operations manager and HR department and will include investigations as laid down
in company policies.
o
General
housekeeping of the office and management of deliveries and supplies to support
contracts. Some manual handling may be required, in line with our Moving
and Handling policy. Mandatory training on Manual Handling is required.
Person Specification
Qualifications
Essential
- Management qualification or relevant experience.
- Educated to a minimum GCSE/GCE A level or equivalent.
- Evidence of a commitment to continuing professional development and training.
Desirable
- Relevant degree or equivalent experience.
- Project Management qualification or relevant experience.
Experience
Essential
- Knowledge and experience of leading and managing teams.
- Experience of successful planning, coordinating and implementing projects.
- Experience of multi-disciplinary working.
- Experience of successfully implementing change.
Desirable
- NHS experience.
- Working knowledge of NHS structures and organisations.
- Dealing with confidential and sensitive information.
- Proactively setting, managing and controlling budgets and expenses.
- Have experience of working in regulated sectors and CQC.
Skills and Abilities
Essential
- Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda.
- A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences.
- Strong negotiation and influencing skills.
- Excellent listening skills.
- Ability to work in a team and to network with others, building relationships in order to achieve goals.
- Self confidence and self belief when presented with challenges and resistance.
- A self starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress.
- Current and valid UK driving license/ car owner and ability to travel throughout the UK.
- IT literate and advanced working knowledge and computer proficiency of all MS office packages.
- Able to work flexibly including weekends and evening work.
- To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy.
Desirable
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
- Project Management skills.
- Ability to think strategically.
Person Specification
Qualifications
Essential
- Management qualification or relevant experience.
- Educated to a minimum GCSE/GCE A level or equivalent.
- Evidence of a commitment to continuing professional development and training.
Desirable
- Relevant degree or equivalent experience.
- Project Management qualification or relevant experience.
Experience
Essential
- Knowledge and experience of leading and managing teams.
- Experience of successful planning, coordinating and implementing projects.
- Experience of multi-disciplinary working.
- Experience of successfully implementing change.
Desirable
- NHS experience.
- Working knowledge of NHS structures and organisations.
- Dealing with confidential and sensitive information.
- Proactively setting, managing and controlling budgets and expenses.
- Have experience of working in regulated sectors and CQC.
Skills and Abilities
Essential
- Able to juggle and prioritise multiple and changing priorities in response to a rapidly developing agenda.
- A skilled communicator, both verbally and in writing can interpret and explain complex issues in a manner suitable for a variety of audiences.
- Strong negotiation and influencing skills.
- Excellent listening skills.
- Ability to work in a team and to network with others, building relationships in order to achieve goals.
- Self confidence and self belief when presented with challenges and resistance.
- A self starter who can work for prolonged periods of time without direct input whilst keeping colleagues well informed of progress.
- Current and valid UK driving license/ car owner and ability to travel throughout the UK.
- IT literate and advanced working knowledge and computer proficiency of all MS office packages.
- Able to work flexibly including weekends and evening work.
- To operate with a high level of autonomy, professionalism passion and dedication to deliver timely standards with a high level of attention to detail and accuracy.
Desirable
- Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements.
- Project Management skills.
- Ability to think strategically.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
