Job summary
Were looking for a compassionate, detail-orientedPatient Liaison Officer (PLO)to join our growingADHD Assessment Serviceteam. Youll play a vital role in delivering a smooth, supportive experience for patients from referral through to assessment, treatment, and aftercare.
Main duties of the job
As the first point of contact for patients, clinicians, GPs, and internal teams, youll ensure the highest standard of communication and coordination helping people feel informed, reassured, and well cared for throughout their journey with us.
About us
About us
HealthHarmonie, part of the Medinet group, is a leading private healthcare provider dedicated to delivering high-quality healthcare services to patients across the UK. We specialise in partnering with the NHS and ICB's to provide innovative solutions that improve patient outcomes and streamline healthcare delivery.
Job description
Job responsibilities
About the Role
As aPatient Liaison Officer, you will:
- Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
- Coordinate triage calls, assessments, and follow-up appointments
- Provide technical and administrative support during virtual consultations
- Process and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling, liaise with GPs, and manage aftercare communications
- Be the first point of contact for patient queries, offering clear, compassionate guidance
Job description
Job responsibilities
About the Role
As aPatient Liaison Officer, you will:
- Manage referrals via e-RS and email, ensuring complete and accurate patient onboarding
- Coordinate triage calls, assessments, and follow-up appointments
- Provide technical and administrative support during virtual consultations
- Process and distribute clinical reports using EMIS and Hero Health
- Support titration scheduling, liaise with GPs, and manage aftercare communications
- Be the first point of contact for patient queries, offering clear, compassionate guidance
Person Specification
Experience
Essential
- Experience in a healthcare, patient-facing, or service-led admin role
- Excellent interpersonal and communication skills
- Strong attention to detail and ability to multitask
- Comfortable working with sensitive patient data and IT systems
- Empathetic, professional approach to patient interaction
Desirable
- Mental health or ADHD service experience
- Familiarity with EMIS Web, Hero Health, or similar systems
- Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles)
- Experience with virtual consultations or AI transcription tools
Person Specification
Experience
Essential
- Experience in a healthcare, patient-facing, or service-led admin role
- Excellent interpersonal and communication skills
- Strong attention to detail and ability to multitask
- Comfortable working with sensitive patient data and IT systems
- Empathetic, professional approach to patient interaction
Desirable
- Mental health or ADHD service experience
- Familiarity with EMIS Web, Hero Health, or similar systems
- Understanding of healthcare data protection (e.g., GDPR, Caldicott Principles)
- Experience with virtual consultations or AI transcription tools
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
