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Communitas Clinics

Clinical Administrator

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This job is now closed

Job summary

Are you passionate about supporting the delivery of top-notch clinical services? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you on our team!

Numerous roles available in the Pre-appointments, Post-appointments and ERs teams

Main duties of the job

  • Efficient Referral Management: Accept and accurately register patient details from - primary care clinicians, ensuring seamless integration into our clinical database.

  • Triage Excellence: Timely triage of patient referrals with accurate entry of outcomes on our clinical system, ensuring swift response to patient needs.

  • Effective Liaison: Collaborate with GP Surgeries and referring organizations to gather precise patient information and facilitate seamless care coordination.

  • Appointment Coordination: Work closely with the Service Manager and location managers to ensure sufficient appointments are available, booking appointments as directed.

  • Data Accuracy: Enter and ensure documentation of all clinical information is correct, maintaining high standards of literacy in all communications.

  • Administrative Support: Perform general administration duties as needed, maintaining professionalism and efficiency at all times.

  • Communication Mastery: Answer telephone calls promptly and professionally, handling queries with tact and efficiency.

  • Discharge Letter Preparation: Create accurate discharge letters and ensure timely dispatch at the end of each day.

  • Professional Development: Participate in training courses and annual appraisals to enhance expertise and knowledge.

About us

  • Competitive salary

  • Company sick pay and access to retail discounts through the Blue Light card.

  • Increasing holidays with length of service.

  • Dedicated learning and development support.

  • Access to one-to-one confidential counselling sessions through the NHS Employee Assistance Programme.

Details

Date posted

04 March 2024

Pay scheme

Other

Salary

£12.31 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

U0021-24-0004

Job locations

T B X H

Bedford Park

Croydon

CR0 2AP


Job description

Job responsibilities

In addition to Main Responsibilities, General Requirements include:

  • Record work activities in compliance with local policies and standards.

  • Foster professional relationships with team members and external stakeholders.

  • Uphold principles of equality, diversity, and confidentiality in all interactions.

  • Prioritize health, safety, and security in the working environment.

Please see JD attached for an extensive list of duties.

Job description

Job responsibilities

In addition to Main Responsibilities, General Requirements include:

  • Record work activities in compliance with local policies and standards.

  • Foster professional relationships with team members and external stakeholders.

  • Uphold principles of equality, diversity, and confidentiality in all interactions.

  • Prioritize health, safety, and security in the working environment.

Please see JD attached for an extensive list of duties.

Person Specification

Experience

Essential

  • The ability to communicate effectively within a diverse community both written and verbally
  • Understanding the necessity for confidentiality

Desirable

  • At least one years experience of administrative duties
  • Previous experience in an NHS environment
  • Previous experience of dealing with the general public

Additional Criteria

Essential

  • Good I.T skills in Microsoft Office: Word, Excel, Outlook, internet
  • Ability to work independently, following spoken/written instruction
  • Awareness of own limitations and strengths
  • Flexible attitude and approach to work. Ability to multi task and work as part of a team with the willingness to adapt to change and service needs
  • Reliable and trustworthy

Desirable

  • Ability to solve basic I.T problems

Qualifications

Essential

  • Evidence of basic education in literacy and numeracy to a minimum of GCSE or O Level standard (Ideally Graduate level)
Person Specification

Experience

Essential

  • The ability to communicate effectively within a diverse community both written and verbally
  • Understanding the necessity for confidentiality

Desirable

  • At least one years experience of administrative duties
  • Previous experience in an NHS environment
  • Previous experience of dealing with the general public

Additional Criteria

Essential

  • Good I.T skills in Microsoft Office: Word, Excel, Outlook, internet
  • Ability to work independently, following spoken/written instruction
  • Awareness of own limitations and strengths
  • Flexible attitude and approach to work. Ability to multi task and work as part of a team with the willingness to adapt to change and service needs
  • Reliable and trustworthy

Desirable

  • Ability to solve basic I.T problems

Qualifications

Essential

  • Evidence of basic education in literacy and numeracy to a minimum of GCSE or O Level standard (Ideally Graduate level)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Communitas Clinics

Address

T B X H

Bedford Park

Croydon

CR0 2AP


Employer's website

https://communitasclinics.com/ (Opens in a new tab)

Employer details

Employer name

Communitas Clinics

Address

T B X H

Bedford Park

Croydon

CR0 2AP


Employer's website

https://communitasclinics.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Shehla Habib

shehla.habib@nhs.net

02086836734

Details

Date posted

04 March 2024

Pay scheme

Other

Salary

£12.31 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

U0021-24-0004

Job locations

T B X H

Bedford Park

Croydon

CR0 2AP


Supporting documents

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