Job summary
You will provide a specialist and timely response for people who may be experiencing a mental health support need or crisis, facilitating improved patient outcomes and experience. You will identify a person's needs, enabling appropriate advice, signposting and onward referrals to services. This will be via face-to-face assessments in practice and telephone triage. There will be support and supervision from the wider team, including oversight from Lead Practice Clinicians.
BrisDoc practice services specialise in providing high quality and accessible health care to vulnerable, marginalised and excluded groups. Clinicians will need to be focused on improving health inclusion and removing barriers to holistic healthcare. Clinicians will be expected to consult and liaise with other community-based HCPs such as GPs, Paramedics, Pharmacists, and Nurses about patient management, admission avoidance and, where necessary, admission into secondary care. While working autonomously and potentially in isolation, the post holder will work collaboratively with the wider clinical team to support individual patients and the delivery of the right care first time.
Main duties of the job
Clinical
Undertake a full range of activities required to deliver a comprehensive mental health assessment in anemergency situation, to those who may be distressed/ in crisis. This will include:
o Advising the person in crisis of short-term coping strategies i.e. anger, anxiety, stress management, distraction, assertiveness or relaxation techniques
o Providing emotional support to the individual, focusing on motivation and encouragement
o Sharing information where relevant and appropriate to fellow professionals in line with information governance protocol's
o Providing defined interventions as detailed in existing care plans
o Completing relevant documentation that is accurate and factual within the appropriate electronic record systems as per relevant policies
o Communicating and liaising with a wide range of people/ professionals in order to build and sustain effective and positive relationships with individuals and carers, team members and other agencies
o Gathering information from additional sources to make informed decisions/ plans e.g. other record systems, from friends/family.
Prescribers Only - Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice
About us
BrisDoc are a proud provider of NHS Healthcare who are passionate about delivering excellent 'patient care, by people who care' for 20 years. We run a diverse range of Primary Care Services including an Integrated Urgent Care Service, GP Practices and a Homeless Health Service. This enables BrisDoc to offer excellent healthcare 24 hours a day, 365 days a year.
We're a 'Social Enterprise' and an 'Employee Owned Trust' - this means the decisions we make, are for the good of our workforce, our wider community and the planet as a whole. By joining BrisDoc, you will be part of a multi-professional organisation that is a fantastic place to work; somewhere that you will feel valued, supported, developed and part of a family. We strive to make sure every member of the team feels proud of the work they do and the service that we offer to over 1 million patients across our region.
Job description
Job responsibilities
Communication
- Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
- Communicate with and support patients who are receiving bad news
- Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, languages, and preferred ways of communicating
- Anticipate barriers to communication and take action to improve communication
- Maintain effective communication with all multi-disciplinary team members, as well as with external stakeholders
Other responsibilities
The primary focus of this role is to provide mental health clinical services to patients, however there are a wealth of opportunities to engage with and drive initiatives, take leadership development roles and contribute to service improvement.
- Ability to adhere to organisational policies
- Maintain ongoing registration with the relevant accredited professional body
- Continue to develop and expand own personal clinical expertise as autonomous/independent practitioner.
- Understand own role and scope and identify how this may develop over time
- In partnership with others, challenge and critically evaluate the boundaries of autonomous practice, such that patient access, choice and outcomes will improve
- Help in the development and evaluation of clinical guidelines, policy, competency tools and continuous improvement opportunities to support in the expansion of Health care professional roles in the delivery of optimal care
Please see the attached Job Description and Person Specification for more information about the role.
Job description
Job responsibilities
Communication
- Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
- Communicate with and support patients who are receiving bad news
- Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, languages, and preferred ways of communicating
- Anticipate barriers to communication and take action to improve communication
- Maintain effective communication with all multi-disciplinary team members, as well as with external stakeholders
Other responsibilities
The primary focus of this role is to provide mental health clinical services to patients, however there are a wealth of opportunities to engage with and drive initiatives, take leadership development roles and contribute to service improvement.
- Ability to adhere to organisational policies
- Maintain ongoing registration with the relevant accredited professional body
- Continue to develop and expand own personal clinical expertise as autonomous/independent practitioner.
- Understand own role and scope and identify how this may develop over time
- In partnership with others, challenge and critically evaluate the boundaries of autonomous practice, such that patient access, choice and outcomes will improve
- Help in the development and evaluation of clinical guidelines, policy, competency tools and continuous improvement opportunities to support in the expansion of Health care professional roles in the delivery of optimal care
Please see the attached Job Description and Person Specification for more information about the role.
Person Specification
Qualifications and training
Essential
- Current registration with an appropriate accredited professional body
- Diploma level/Degree in relevant health/social care profession, e.g. RMN, OT, Social Worker
- Ability to conduct remote consultation/assessment
- Demonstrates substantial post-registration experience gained working in a range of frontline mental health services, undertaking assessment and delivering interventions
- Experience in mental health assessment
Desirable
- Independent prescribing (essential for prescribing rates)
- Working towards MSc in Advanced / Specialist Practice or evidence of accumulation of relevant experience / knowledge (essential for prescribing rates)
Knowledge and Experience
Essential
- Knowledge of equal opportunities and its significance for health care
- Understanding of legal and ethical issues / responsibilities relating to clinical practice and especially regarding autonomous practice and telephone assessment
- Experience of working autonomously diagnosing, treating, and discharging patients
- Experience of working in multi-professional and multi-disciplinary settings and contributing to effective team working
- Knowledge in the delivery of Health Care Advice and Health Promotion
Desirable
- Experience of treating patients of all ages
- Experience in working with people who don't have English as a first language
- Knowledge and understanding in meeting the needs of diverse groups
- Experience in working with people experiencing domestic violence
- Familiarity with EMIS
- Experience gained in a wide variety of settings
Skills, Abilities and Attributes
Essential
- Motivated by the provision of high-quality patient care
- Good clinical judgment and decision-making skills
- Ongoing commitment to personal development
- Able to use own initiative and achieve measurable improvement against stated objectives
- Able to work under pressure and to deal with emergency situations and/or difficult clients and stressful situations professionally
- Organised, systematic, and flexible. Good time management being able to prioritise work and work under pressure
- Excellent written, verbal, and interpersonal communication skills
- Able to work within a team and give and take instruction as required. Able to quickly establish rapport and credibility with others in the team
- Can reflect on own work and performance
- Positive attitude towards innovations and change
- Ability to recognise own limitations and act upon them appropriately
- Able to remain impartial and non-judgmental during times of sensitivity, stress, and potential conflict
- Demonstrates a willingness to embrace new technology and processes
Other
Essential
- Ability to work flexibly in relation to the operational times of all our services (this may include some unsocial hours)
- Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times
Person Specification
Qualifications and training
Essential
- Current registration with an appropriate accredited professional body
- Diploma level/Degree in relevant health/social care profession, e.g. RMN, OT, Social Worker
- Ability to conduct remote consultation/assessment
- Demonstrates substantial post-registration experience gained working in a range of frontline mental health services, undertaking assessment and delivering interventions
- Experience in mental health assessment
Desirable
- Independent prescribing (essential for prescribing rates)
- Working towards MSc in Advanced / Specialist Practice or evidence of accumulation of relevant experience / knowledge (essential for prescribing rates)
Knowledge and Experience
Essential
- Knowledge of equal opportunities and its significance for health care
- Understanding of legal and ethical issues / responsibilities relating to clinical practice and especially regarding autonomous practice and telephone assessment
- Experience of working autonomously diagnosing, treating, and discharging patients
- Experience of working in multi-professional and multi-disciplinary settings and contributing to effective team working
- Knowledge in the delivery of Health Care Advice and Health Promotion
Desirable
- Experience of treating patients of all ages
- Experience in working with people who don't have English as a first language
- Knowledge and understanding in meeting the needs of diverse groups
- Experience in working with people experiencing domestic violence
- Familiarity with EMIS
- Experience gained in a wide variety of settings
Skills, Abilities and Attributes
Essential
- Motivated by the provision of high-quality patient care
- Good clinical judgment and decision-making skills
- Ongoing commitment to personal development
- Able to use own initiative and achieve measurable improvement against stated objectives
- Able to work under pressure and to deal with emergency situations and/or difficult clients and stressful situations professionally
- Organised, systematic, and flexible. Good time management being able to prioritise work and work under pressure
- Excellent written, verbal, and interpersonal communication skills
- Able to work within a team and give and take instruction as required. Able to quickly establish rapport and credibility with others in the team
- Can reflect on own work and performance
- Positive attitude towards innovations and change
- Ability to recognise own limitations and act upon them appropriately
- Able to remain impartial and non-judgmental during times of sensitivity, stress, and potential conflict
- Demonstrates a willingness to embrace new technology and processes
Other
Essential
- Ability to work flexibly in relation to the operational times of all our services (this may include some unsocial hours)
- Empathy for individuals who have experienced mental health problems and ability to cope with behaviour which may be challenging at times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
