BrisDoc Healthcare Services

Digital and Signposting Coordinator

The closing date is 18 September 2025

Job summary

As a Digital & Signposting Coordinator, you will provide a warm welcome and support to all patients visiting the Practice, guiding them to the right services and ensuring they feel confident and well-informed. You will assist patients in using digital tools such as self-check-in kiosks, online appointment systems, and NHS apps, while also helping those who may face barriers such as mobility challenges, language differences, or sensory impairments.

Working closely with reception staff, clinicians, and the wider team, you will play a vital role in creating a seamless patient journey. You will also promote health education, support the coordination of the Patient Experience Committee, and encourage patient feedback to help improve services. All work will be carried out in line with Practice policies and procedures, and in collaboration with local community, voluntary, and charitable groups.

Main duties of the job

Who We're Looking For

o Sensitivity to diverse patient needs, including those with language barriers or disabilitieso Warm, empathetic and approachable demeanouro Previous experience in a customer or patient facing role and thrive in a busy environmento Strong organizational and multitasking abilities

About us

Why Join Our Team?

Make a Lasting Impacto Play a vital role in welcoming and supporting all patients with self-check-in Kiosks and online appointment systemso Promote health education by distributing information on local healthcare resources and encourage the use of digital tools like NHS appso Be part of a service built on kindness, hope, and respect, ensuring every person feels valued and included

Supportive, Collaborative Cultureo You will feel valued and respected, able to make a tangible difference, supported in using the skills you have, and to develop new oneso Friendly and supportive environment

Professional growth and recognitiono Benefit from employee recognition platform with exclusive offerso You will be supported in your role by our culture of openness, support, learning, and coachingo Supervision, CPD and development opportunities for all staffo As an Employee Ownership Trust, you're a co-owner empowered to shape the future of our organisation and take part in decision-making

Recognising Your Value

o Salary £13.39 per houro Up to 35 hrs per week (job share considered)o Generous annual leave, NHS pension and discretionary annual bonuseso Comprehensive wellbeing support, NHS discounts, flexible working, cycle-to-work scheme and employee assistance programme

Date posted

08 September 2025

Pay scheme

Other

Salary

Depending on experience £13.39 per hour

Contract

Permanent

Working pattern

Part-time

Reference number

Digital Coordinator

Job locations

Charlotte Keel Medical Practice

Seymour Road

Bristol

BS5 0UA

Job description

Job responsibilities

Patient support and Signposting Welcome patients and provide assistance to help them access the right services or staff Support patients with self-check-in kiosks, online booking systems, and other digital tools Offer guidance and reassurance to patients with additional needs (e.g. mobility challenges, sensory impairments, language barriers) Provide information on practice services and local healthcare resources

Health education and Engagement Promote and distribute health education materials and information about local healthcare services Encourage and support the use of NHS digital tools and apps Coordinate the Patient Experience Committee, ensuring patient voices and feedback are heard and acted on

Teamwork and Collaboration Work closely with reception staff, clinicians, and other colleagues to create a smooth and supportive patient journey Liaise with voluntary and charitable groups in the local community to enhance patient support Contribute ideas and feedback to improve patient services and digital access

Job description

Job responsibilities

Person Specification

Qualifications and Training

Essential

Educated to GCSE standard (or equivalent) with grade C or above in English & Math

Desirable

Qualifications or equivalent experience in IT / self service systems

Knowledge, Skills and Experience

Essential

Basic IT proficiency
Previous experience in a customer or patient facing role
Excellent Communication and interpersonal skills, both written and verbal

Desirable

Previous experience in a customer service, support, or health care related role
Knowledge of healthcare services and resources

Person Specification

Qualifications and Training

Essential

Educated to GCSE standard (or equivalent) with grade C or above in English & Math

Desirable

Qualifications or equivalent experience in IT / self service systems

Knowledge, Skills and Experience

Essential

Basic IT proficiency
Previous experience in a customer or patient facing role
Excellent Communication and interpersonal skills, both written and verbal

Desirable

Previous experience in a customer service, support, or health care related role
Knowledge of healthcare services and resources

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BrisDoc Healthcare Services

Address

Charlotte Keel Medical Practice

Seymour Road

Bristol

BS5 0UA

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Employer details

Employer name

BrisDoc Healthcare Services

Address

Charlotte Keel Medical Practice

Seymour Road

Bristol

BS5 0UA

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)