Job summary
You will work in the Patient Services (Reception) department as part of the Broadmead Medical Centre Reception Services team.
You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way and will project a positive and welcoming image to patients, other visitors and members of the Practice team.
By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives. We operate with a commitment to kindness, hope, and respect, ensuring every person we serve feels welcomed and valued. Your contribution will help us maintain a warm, supportive environment, collaborate with partner organisation, and continuously improve our services.
We reserve the right to close this vacancy once enough suitable applications have been received.
We anticipate interviews to be held either week commencing the 24th or 31st March.
Main duties of the job
Key Responsibilities:
Answering the telephone within agreed timescales with a professional and pleasant manner
Dealing with patient queries both personal and via the telephone accurately, efficiently and effectively
Registering patients on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient
Accurately taking messages, including patient details, specifics of message and conveying the message to the appropriate person using the most relevant and quickest form of communication
Signposting and prioritising patients in line with appropriate training
Please review the full job description.
About us
We want every member of our team to be committed to outstanding 'patient care by people who care' and to be passionate about the NHS. As a Social Enterprise, our goal is to put people and planet first, so we seek those who share our aims for social justice and environmental sustainability.
Our patient base is diverse, so it is crucial that you share our approach to equality and inclusion. This involves respecting the rights of others and celebrating diversity of all kinds.
As an Employee Ownership Trust, every team member is a 'co-owner', empowered to shape and influence the company's direction. We encourage all 'co-owners' to get involved and be active participants in all areas of the business.
Job description
Job responsibilities
Person Specification:
Experience of working in a front line customer care role
Experience of Administration and record keeping
Good written communication skills, with the ability to draft professional emails and documents
Strong interpersonal skills, with a friendly and professional approach when dealing with co-workers, managers and external contacts
Good organisational skills, with the ability to prioritise tasks, meet deadlines, and manage a varied workload
Competent IT skills, including proficiency in Microsoft Office (especially Word, Excel and Outlook)
Strong attention to detail, ensuring accuracy in data entry, document management, and record-keeping
Ability to maintain confidentiality and handle sensitive information in a professional manner
A flexible, proactive approach, willing to learn and work as part of a wider team
Commitment to equity, diversity, and inclusion (EDI)
Please review the full job description
Job description
Job responsibilities
Person Specification:
Experience of working in a front line customer care role
Experience of Administration and record keeping
Good written communication skills, with the ability to draft professional emails and documents
Strong interpersonal skills, with a friendly and professional approach when dealing with co-workers, managers and external contacts
Good organisational skills, with the ability to prioritise tasks, meet deadlines, and manage a varied workload
Competent IT skills, including proficiency in Microsoft Office (especially Word, Excel and Outlook)
Strong attention to detail, ensuring accuracy in data entry, document management, and record-keeping
Ability to maintain confidentiality and handle sensitive information in a professional manner
A flexible, proactive approach, willing to learn and work as part of a wider team
Commitment to equity, diversity, and inclusion (EDI)
Please review the full job description
Person Specification
Skills and Experience
Essential
- Experience of working in a front line customer care role
- Experience of Administration and record keeping
- Strong interpersonal skills, with a friendly and professional approach when dealing with employees, managers, and external contacts.
- Competent IT skills, including proficiency in Microsoft Office (especially Excel, Word, and Outlook).
- Good organisational skills, with the ability to prioritise tasks, meet deadlines, and manage a varied workload
Desirable
- Experience of using EMIS web computer software
- Experience of prescription administration and/or experience working in a numerate capacity
Person Specification
Skills and Experience
Essential
- Experience of working in a front line customer care role
- Experience of Administration and record keeping
- Strong interpersonal skills, with a friendly and professional approach when dealing with employees, managers, and external contacts.
- Competent IT skills, including proficiency in Microsoft Office (especially Excel, Word, and Outlook).
- Good organisational skills, with the ability to prioritise tasks, meet deadlines, and manage a varied workload
Desirable
- Experience of using EMIS web computer software
- Experience of prescription administration and/or experience working in a numerate capacity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
