BrisDoc Healthcare Services

Receptionist

This job is now closed

Job summary

You will work in the Patient Services (Reception) department as part of the Broadmead Medical Centre Reception Services team.

You will receive, assist and direct patients in accessing the appropriate service or clinician in a courteous, efficient and effective way and will project a positive and welcoming image to patients, other visitors and members of the Practice team.

By joining our team, you can play a vital role in empowering individuals to take control of their health and move towards healthier, more stable lives. We operate with a commitment to kindness, hope, and respect, ensuring every person we serve feels welcomed and valued. Your contribution will help us maintain a warm, supportive environment, collaborate with partner organisation, and continuously improve our services.

We reserve the right to close this vacancy once enough suitable applications have been received.

We anticipate interviews to be held either week commencing the 24th or 31st March.

Main duties of the job

Key Responsibilities:

Answering the telephone within agreed timescales with a professional and pleasant manner

Dealing with patient queries both personal and via the telephone accurately, efficiently and effectively

Registering patients on the clinical system whether they are a regular, immediately necessary, temporary resident or private patient

Accurately taking messages, including patient details, specifics of message and conveying the message to the appropriate person using the most relevant and quickest form of communication

Signposting and prioritising patients in line with appropriate training

Please review the full job description.

About us

We want every member of our team to be committed to outstanding 'patient care by people who care' and to be passionate about the NHS. As a Social Enterprise, our goal is to put people and planet first, so we seek those who share our aims for social justice and environmental sustainability.

Our patient base is diverse, so it is crucial that you share our approach to equality and inclusion. This involves respecting the rights of others and celebrating diversity of all kinds.

As an Employee Ownership Trust, every team member is a 'co-owner', empowered to shape and influence the company's direction. We encourage all 'co-owners' to get involved and be active participants in all areas of the business.

Date posted

10 March 2025

Pay scheme

Other

Salary

£13 an hour per hour

Contract

Permanent

Working pattern

Full-time

Reference number

Receptionist - BMC

Job locations

Broadmead Medical Centre

59 Broadmead

Bristol

BS1 3EA

Job description

Job responsibilities

Person Specification:

Experience of working in a front line customer care role

Experience of Administration and record keeping

Good written communication skills, with the ability to draft professional emails and documents

Strong interpersonal skills, with a friendly and professional approach when dealing with co-workers, managers and external contacts

Good organisational skills, with the ability to prioritise tasks, meet deadlines, and manage a varied workload

Competent IT skills, including proficiency in Microsoft Office (especially Word, Excel and Outlook)

Strong attention to detail, ensuring accuracy in data entry, document management, and record-keeping

Ability to maintain confidentiality and handle sensitive information in a professional manner

A flexible, proactive approach, willing to learn and work as part of a wider team

Commitment to equity, diversity, and inclusion (EDI)

Please review the full job description

Job description

Job responsibilities

Person Specification:

Experience of working in a front line customer care role

Experience of Administration and record keeping

Good written communication skills, with the ability to draft professional emails and documents

Strong interpersonal skills, with a friendly and professional approach when dealing with co-workers, managers and external contacts

Good organisational skills, with the ability to prioritise tasks, meet deadlines, and manage a varied workload

Competent IT skills, including proficiency in Microsoft Office (especially Word, Excel and Outlook)

Strong attention to detail, ensuring accuracy in data entry, document management, and record-keeping

Ability to maintain confidentiality and handle sensitive information in a professional manner

A flexible, proactive approach, willing to learn and work as part of a wider team

Commitment to equity, diversity, and inclusion (EDI)

Please review the full job description

Person Specification

Skills and Experience

Essential

Experience of working in a front line customer care role
Experience of Administration and record keeping
Strong interpersonal skills, with a friendly and professional approach when dealing with employees, managers, and external contacts.
Competent IT skills, including proficiency in Microsoft Office (especially Excel, Word, and Outlook).
Good organisational skills, with the ability to prioritise tasks, meet deadlines, and manage a varied workload

Desirable

Experience of using EMIS web computer software
Experience of prescription administration and/or experience working in a numerate capacity

Person Specification

Skills and Experience

Essential

Experience of working in a front line customer care role
Experience of Administration and record keeping
Strong interpersonal skills, with a friendly and professional approach when dealing with employees, managers, and external contacts.
Competent IT skills, including proficiency in Microsoft Office (especially Excel, Word, and Outlook).
Good organisational skills, with the ability to prioritise tasks, meet deadlines, and manage a varied workload

Desirable

Experience of using EMIS web computer software
Experience of prescription administration and/or experience working in a numerate capacity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BrisDoc Healthcare Services

Address

Broadmead Medical Centre

59 Broadmead

Bristol

BS1 3EA

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)

Employer details

Employer name

BrisDoc Healthcare Services

Address

Broadmead Medical Centre

59 Broadmead

Bristol

BS1 3EA

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)