IUC Team Manager

Job description

Job responsibilities

Patient Care

To provide senior operational management, supervision and quality assurance to shifts to ensure that high standards of patient care are maintained across the service,

Towork effectively with Shift Managers when on duty to ensure that arrangements for the operational management of shifts are fit for purpose

To ensure that the work undertaken by all team members while on duty supports high standards of patient care and excellent patient satisfaction,

To ensure that operational staff provide a professional, reliable and efficient standard of operational support to clinical staf

To contribute to the shift manager rota on a regular basis and manage the shift in accordance with key performance indicators and service standards.

Line and TeamManagement

To have responsibility for the line management of all members of staff in the team,

To ensure that staff are appropriately supervised and supported in undertaking their allocated duties,

Lead specific HR issues and risks in line with BrisDoc policy and with the support of the People team and carry out performance, disciplinary, sickness, grievance meetings with support from Ops Leads,

To manage the performance of team members and ensure that individual and team performance supports service delivery in line with required standards and the Code of Expectations,

To ensure that all members of the team are clear on their respective roles and responsibilities,

To ensure that staff adhere to relevant BrisDoc policies such as Health and Safety, Information Governance, Care Quality Commission standards,

To create a positive working environment for clinical and operational staff and monitor staff experience, taking action where necessary to improve staff satisfaction,

Develop effective team work through good team leadership,

To lead the development of the team over time,

To ensure that the team can flex and adapt to a changing situation when required,

To ensure that all staff receive an annual Performance & Development Review (PDR),

To participate in the on-call rota.

Rota Management

To co-ordinate the team rota and ensure that all shifts are covered,

To plan contingencies for unexpected absence that may impact shift cover,

To ensure that rota management is undertaken in a time and resource efficient way,

To ensure that rota management takes into account operational consistency and the opportunity to develop working partnerships with clinical staff as well as balancing staff needs and preferences.

Process Management

To ensure that staff work consistently to agreed standard operating procedures,

To identify improvements in operational process and develop new standard operating procedures when required,

To ensure that the learning from service audits and evaluations are shared with staff and that opportunities for process improvement are continuously identified,

To take responsibility for the efficient, effective and economic use of time and resource within operational shifts, using methods such as lean thinking where appropriate,

To contribute to effective working partnerships with other health care teams,

To attend regular team meetings at BrisDoc headquarters, and contribute to Friday weekend planning meetings.

Communication and Collaboration

To develop effective internal staff communications so that team members are kept informed about the performance and delivery of the service as well as wider BrisDoc news and developments,

Carry out regular 121s with their team,

Be accessible and available at bases for staff, i.e. attend their nominated base weekly and carry out regular base meetings,

To ensure staff receive feedback and information relevant to their specific role and in a timely fashion,

To ensure that staff are valued and appreciated for their contribution to the service,

To ensure that staff have access to all methods of communication, such as the staff intranet and @nhs.net email.

Induction, Training and Development

To lead on the induction, training and development of operational staff,

To ensure staff have the required skills to undertake their role,

To identify training needs of staff and work as part of the Service Delivery Team to plan appropriate training and development activities for staff,

To ensure that staff are up to date on statutory and mandatory training,

To contribute to the induction of clinical staff when required.

Project Management

Support the Ops Lead/Head of IUC in managing projects for service improvement and development,

Support the Ops Leads/Head of IUC with new initiatives, embracing new challenges and helping to manage change in the service,

Support developing new processes and working practices.

Leadership

The post holder will be required to participate in a regular on-call rota, providing timely support and assistance outside of regular working hours as needed,

Develop robust processes to ensure the safe and effective operational management of your base,

Develop good working relationships with the external partners at your base to enable quick resolutions to any issues,

Lead on the development of a specific operational role being responsive to change in processes, including leading team meetings,

Be a lead for the Service Delivery Team in key areas in line with the service and organisation objectives, for example Learning Events, Co-Owner suggestions, Health and Wellbeing.

Person Specification

Qualifications and Experience

Essential

• Experience of leading others to achieve specified objectives
• Experience of working in a professional environment that requires high standards of customer service
• Good general level of education including GCSE equivalent qualifications in English and Maths
• Able to use own initiative and solve problems quickly
• A minimum of six months experience working within BrisDoc Healthcare Services
• Organised and systematic & able to manage systems and processes in line with organisational policy and procedures
• Able to work within a team and take instruction as required. Able to quickly establish rapport and credibility with others in the team

Desirable

• Experience of working in healthcare / NHS
• Experience in managing people and processes
• Proven leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BrisDoc Healthcare Services

Address

Unit 21 Osprey court

Hawkfield Business Park, Whitchurch

Bristol

BS14 0BB

Employer's website

https://brisdoc.co.uk/ (Opens in a new tab)