Job summary
The core purpose of this role is:
To support the operational delivery of the IUC service across Bristol, North Somerset and South Gloucestershire,
To support the Team Managers with filling the operational rota and assist with weekend and Bank Holiday planning,
To support the Team Managers by deputising Base Manager responsibilities at times of annual leave or absence,
To actively participate in covering operational shifts to ensure robust rota position.
As part of the Service Delivery Team, you will play a vital part in leading our service alongside the wider Operational Team. At all times the post holder must act in a manner consistent with our code of conduct.
At all times the post holder must act in a manner consistent with the code of conduct and appearance representing BrisDoc and the NHS
Main duties of the job
Patient Care
To support the Team Managers to provide operational management, supervision and quality assurance to ensure that high standards of patient care are maintained across the service
Line, Team and Base Management
To deputise for Team Managers to support their team members during times of annual leave and absence.
Ensure that staff adhere to relevant BrisDoc policies such as Health and Safety, Information Governance, and Care Quality Commission standards.
To deputise for Team Managers to manage their treatment centre during times of annual leave or absence,
Rota Management
Tosupport the Team Managers with filling the operational rota in their Rota Person of the Week duties and assist with weekend and Bank Holiday planning.
To assist with planning contingencies for unexpected absence that may impact shift cover.
Communication and Collaboration
Facilitate open and effective communication within the team and across departments,
Foster a collaborative working environment, promoting teamwork and a shared sense of purpose,
Induction, Training and Development
To support the Team Managers with the induction, training and development of operational staff,
To help identify training needs of staff and support Team Managers in planning appropriate training and development.
About us
BrisDoc is a proud provider of NHS services and has been delivering 'patient care, by people who care' with passion and commitment for over 20 years.
As an 'employee-owned trust', we are a forward thinking, dynamic and innovative Social Enterprise and run an exciting range of Primary Care services. These include the Severnside Integrated Urgent Care Service, GP Practices, and the Homeless Health Service. BrisDoc therefore provides great patient care 24 hours a day, 365 days a year to over 1 million patients across Bristol, North Somerset & South Gloucestershire.
As an employed member of the BrisDoc team, you are also a BrisDoc co-owner and will be able to contribute to the decisions we make to benefit our patients, workforce and the wider community. This includes seeking to continuously improve the healthcare we provide for patients, while protecting our environment, nurturing our staff and making a meaningful contribution to the communities we serve. The BrisDoc 'Community Fund' is a staff-led team which works closely with health-based charitable causes, both local and international, to invest time and money to improve lives in disadvantaged communities.
Job description
Job responsibilities
Patient Care
To support the Team Managers to provide operational management, supervision and quality assurance to ensure that high standards of patient care are maintained across the service,
Contribute to or be working towards contributing to the shift manager rota on a regular basis and to manage the shift in accordance with key performance indicators and service standards, this will include fixed shifts as well as proactively responding to service needs to cover shifts when there is planned and unplanned vacancies.
Line, Team and Base Management
To deputise for Team Managers to support their team members during times of annual leave and absence,
Ensure that staff adhere to relevant BrisDoc policies such as Health and Safety, Information Governance, and Care Quality Commission standards,
To deputise for Team Managers to manage their treatment centre during times of annual leave or absence,
Create a positive working environment for clinical and operational staff and monitor staff experience, taking action where necessary to improve staff satisfaction,
Ensure that leading by example, the team can flex and adapt to a changing situation when required,
Rota Management
Tosupport the Team Managers with filling the operational rota in their Rota Person of the Week duties and assist with weekend and Bank Holiday planning,
To assist with planning contingencies for unexpected absence that may impact shift cover
Ensure that rota management is undertaken in a timely and resource efficient way,
Attendance at determined leadership team meetings at BrisDoc headquarters.
Communication and Collaboration
Facilitate open and effective communication within the team and across departments,
Foster a collaborative working environment, promoting teamwork and a shared sense of purpose,
Build and nurture strong internal relationships, valuing and leveraging the strengths of each team member,
To assist with putting in place effective internal staff communications so that team members are kept informed about the performance and delivery of the service as well as wider BrisDoc news and developments,
Ensure that staff are valued and appreciated for their contribution to the service.
Induction, Training and Development
To support the Team Managers with the induction, training and development of operational staff,
To help identify training needs of staff and support Team Managers in planning appropriate training and development.
Job description
Job responsibilities
Patient Care
To support the Team Managers to provide operational management, supervision and quality assurance to ensure that high standards of patient care are maintained across the service,
Contribute to or be working towards contributing to the shift manager rota on a regular basis and to manage the shift in accordance with key performance indicators and service standards, this will include fixed shifts as well as proactively responding to service needs to cover shifts when there is planned and unplanned vacancies.
Line, Team and Base Management
To deputise for Team Managers to support their team members during times of annual leave and absence,
Ensure that staff adhere to relevant BrisDoc policies such as Health and Safety, Information Governance, and Care Quality Commission standards,
To deputise for Team Managers to manage their treatment centre during times of annual leave or absence,
Create a positive working environment for clinical and operational staff and monitor staff experience, taking action where necessary to improve staff satisfaction,
Ensure that leading by example, the team can flex and adapt to a changing situation when required,
Rota Management
Tosupport the Team Managers with filling the operational rota in their Rota Person of the Week duties and assist with weekend and Bank Holiday planning,
To assist with planning contingencies for unexpected absence that may impact shift cover
Ensure that rota management is undertaken in a timely and resource efficient way,
Attendance at determined leadership team meetings at BrisDoc headquarters.
Communication and Collaboration
Facilitate open and effective communication within the team and across departments,
Foster a collaborative working environment, promoting teamwork and a shared sense of purpose,
Build and nurture strong internal relationships, valuing and leveraging the strengths of each team member,
To assist with putting in place effective internal staff communications so that team members are kept informed about the performance and delivery of the service as well as wider BrisDoc news and developments,
Ensure that staff are valued and appreciated for their contribution to the service.
Induction, Training and Development
To support the Team Managers with the induction, training and development of operational staff,
To help identify training needs of staff and support Team Managers in planning appropriate training and development.
Person Specification
Qualifications and Experience
Essential
- Experience of leading others to achieve specified objectives
- Experience of working in a professional environment that requires high standards of customer service
- Good general level of education including GCSE equivalent qualifications in English and Maths
- Able to use own initiative and solve problems quickly
- A minimum of six months experience working within BrisDoc Healthcare Services
- Organised and systematic & able to manage systems and processes in line with organisational policy and procedures
- Able to work within a team and take instruction as required. Able to quickly establish rapport and credibility with others in the team
Desirable
- Experience of working in healthcare / NHS
- Experience in managing people and processes
- Proven leadership skills
Person Specification
Qualifications and Experience
Essential
- Experience of leading others to achieve specified objectives
- Experience of working in a professional environment that requires high standards of customer service
- Good general level of education including GCSE equivalent qualifications in English and Maths
- Able to use own initiative and solve problems quickly
- A minimum of six months experience working within BrisDoc Healthcare Services
- Organised and systematic & able to manage systems and processes in line with organisational policy and procedures
- Able to work within a team and take instruction as required. Able to quickly establish rapport and credibility with others in the team
Desirable
- Experience of working in healthcare / NHS
- Experience in managing people and processes
- Proven leadership skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
