Job summary
We are recruiting for numerous roles and have various hours available for our integrated urgent care service - Severnside Urgent Care.
Call Handlers - the core purpose of our Call Handlers are to take calls from Health Care Professionals and enter patient demographics onto our patient database system for our clinical team to triage as part of a team.
Dispatcher (W&CC) - the core purpose of the role is to co-ordinate the effective scheduling and deployment of clinical and mobile resources (cars, drivers, doctors and nurses) to manage the patient demand into the Integrated Urgent Care Service from the NHS111 generated dispatch queue.
Receptionist (Host) - the purpose of this role is to provide a front of house reception service at Brisdoc's treatment centres and promote high standards of patient experience.
Main duties of the job
Call Handlers - Professional Lineo To answer calls to the professional line from health care professionals.o To guarantee a professional and informed response to the caller.o To ensure that such referrals are accurately entered onto the patient database system.o To follow our safety calling process to ensure patient safety.
Dispatcher -NHS 111 Interface
- To continually review, monitor and manage the dispatch queue generated by NHS 111
- To book patients as required into primary care centre appointments, if not directly booked by NHS 111 triage team
- To manage the scheduling of home visits to ensure that resources are used in the most effective way to ensure appropriate and timely patient care
- To manage the Non Clinical Call Back Queue
Receptionist (Host)
- Perform reception duties in an efficient, professional and courteous manner.
- Welcome patients in a polite and professional manner, in accordance with BrisDoc's Code of Expectations and Standards of Behaviour.
- Record patient information accurately for other team members to use.
- To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
- To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
- To provide patients with information as directed by clinical staff.
- Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments.
About us
Severnside provides urgent primary care across the 24-hour period. It incorporates what was formerly known as the 'out of hours (OOH) GP' service, NHS111 (which is subcontracted by BrisDoc to Practice Plus Group) and the Weekday Professional Line (WDPL). The WDPL clinicians support admission avoidance and facilitate admission for adult medical patients in BNSSG.
Severnside is also integral to the innovative BNSSG 'System Clinical Assessment Service (CAS)'. The System CAS brings together a multi-professional, multispecialty (currently General Practice, ED, mental health, paediatrics) clinical team to assess patients who may otherwise be sent to the Emergency Department or 999. This innovative work supports 'right care first time' in an integrated way.
Job description
Job responsibilities
Call Handlers - Professional Line To answer calls to the professional line from health care professionals. To guarantee a professional and informed response to the caller. To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams. To ensure that such referrals are accurately entered onto the patient database system. To follow our safety calling process to ensure patient safety.
Dispatcher
NHS 111 Interface
- To continually review, monitor and manage the dispatch queue generated by NHS 111
- To book patients as required into primary care centre appointments, if not directly booked by NHS 111 triage team
- To ensure that information is reviewed in a timely way by relevant clinical staff to determine which patients require a home visit
- To manage the scheduling of home visits to ensure that resources are used in the most effective way to ensure appropriate and timely patient care
- To update Adastra if a patient contacts NHS 111 again after initial triage e.g. if patient cancels appointment or clinical status has changed
- To manage the Non Clinical Call Back Queue
Receptionist (Host)
- Perform reception duties in an efficient, professional and courteous manner.
- Welcome patients in a polite and professional manner, in accordance with BrisDocs Code of Expectations and Standards of Behaviour.
- Record patient information accurately for other team members to use.
- To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
- To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
- To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
- To provide patients with information as directed by clinical staff.
- Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments
To view the full job descriptions, please visit the Brisdoc website.
Job description
Job responsibilities
Call Handlers - Professional Line To answer calls to the professional line from health care professionals. To guarantee a professional and informed response to the caller. To process external referrals into Integrated Urgent Care via professional sources other than NHS 111 e.g. ambulance service, pathology results, community teams. To ensure that such referrals are accurately entered onto the patient database system. To follow our safety calling process to ensure patient safety.
Dispatcher
NHS 111 Interface
- To continually review, monitor and manage the dispatch queue generated by NHS 111
- To book patients as required into primary care centre appointments, if not directly booked by NHS 111 triage team
- To ensure that information is reviewed in a timely way by relevant clinical staff to determine which patients require a home visit
- To manage the scheduling of home visits to ensure that resources are used in the most effective way to ensure appropriate and timely patient care
- To update Adastra if a patient contacts NHS 111 again after initial triage e.g. if patient cancels appointment or clinical status has changed
- To manage the Non Clinical Call Back Queue
Receptionist (Host)
- Perform reception duties in an efficient, professional and courteous manner.
- Welcome patients in a polite and professional manner, in accordance with BrisDocs Code of Expectations and Standards of Behaviour.
- Record patient information accurately for other team members to use.
- To ensure that all clinical staff are logged in and have all the materials necessary to work effectively.
- To check the clinical boxes and replenish from stock. Any missing items to be reported to the Shift Manager.
- To provide administrative support to the Integrated Urgent Care clinical team as directed by the Shift Manager or Assistant Shift Manager.
- To provide patients with information as directed by clinical staff.
- Ensure patients are directed to facilities as required eg toilets, breast feeding areas, refreshments
To view the full job descriptions, please visit the Brisdoc website.
Person Specification
Qaulifications and Experience
Essential
- A good standard of education to GCSE or equivalent
Desirable
- Experience of working in healthcare / NHS
Skills and Attributes
Essential
- Evidence of computer literacy and keyboard skills
- Able to work within a team and take instruction as required - Able to quickly establish rapport and credibility with others in the team
Personal Qualities/Behavioural Attributes
Essential
- Good team player who is able to support, value and respect the contribution of all members
Person Specification
Qaulifications and Experience
Essential
- A good standard of education to GCSE or equivalent
Desirable
- Experience of working in healthcare / NHS
Skills and Attributes
Essential
- Evidence of computer literacy and keyboard skills
- Able to work within a team and take instruction as required - Able to quickly establish rapport and credibility with others in the team
Personal Qualities/Behavioural Attributes
Essential
- Good team player who is able to support, value and respect the contribution of all members
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
