Primary Healthcare Darlington

Business Manager

Information:

This job is now closed

Job summary

An exciting opportunity has come up within Primary Healthcare Darlington for a Business Manager

If you have excellent communication skills and can clearly demonstrate experience of staff management, Quality Improvement and budget management experience then we would love to hear from you

Main duties of the job

Work with the Board of Directors on the continued development of PHD so that it can support its member practices and strengthen its role as a provider of services.Take lead responsibility for the management of contracts to supply services secured by PHD and develop new business.Work with the Clinical Directors of Primary Care Networks and members to assist with the development of their network and delivery of the work programme required by network agreements.Assist the Board with the regulatory and financial aspects or the company, governance and reporting requirements.TheBusiness Managerprovides top level leadership, vision and strategic direction and management across all aspects of PHD activities and will ensure that all required decision making, control, delivery and development systems are in place.

About us

Primary Healthcare Darlington was established in 2014 as the local GP federation consisting of 11 GP Practices covering an ever-increasing population of 108,000+ registered patients in Darlington, County Durham. We have close links with Darlington Borough Council and local NHS Foundation Trusts and have the full support and backing of Tees Valley CCG. We also work closely with and provide support to the Darlington Primary Care Network.

Working from newly refurbished dedicated premises close to Darlington Memorial Hospital we provide NHS, Public Health and Private Medical Services.

We are an award-winning company who places the wellbeing of our staff at the heart of everything we do. We have a wellbeing lead who offers staff access to multiple wellbeing resources, and as a company we offer staff access to free counselling services, protected time to develop professionally, access to high-quality training and development, weekly fresh fruit deliveries, free tea and coffee and chilled, filtered water and much more. We also offer staff an opportunity to volunteer for 4 days annually in the local community. In the past year staff have supported Groundwork, Age UK and many more community projects.

We are on the doorstep of some of the most beautiful and historic sites in the region and actively encourage staff to participate in nature as often as possible.

Details

Date posted

17 January 2024

Pay scheme

Other

Salary

£45,000 to £50,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0016-24-0001

Job locations

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


Job description

Job responsibilities

Key responsibilities:

Business Opportunity Development

Work with the Board, and more widely with member practices on the development of new service models in response to ICB commissioning priorities and PCN requirements.

Work with the Board in sourcing and developing services outside of the NHS

Analyse, interpret and evaluate highly complex data, facts and situations, to assist the Board in making decision re services; both ongoing and future

Develop the business Intelligence capability of PHD to provide access to relevant data. Produce business cases as requested for the consideration of the Board.

Prepare bids for additional resources on behalf of PHD, working with partners where needed.

Lead work to prepare and submit tender responses, establishing project teams where needed and project managing mobilisation of new services.

Work with the Board on understanding the key links the organisation needs to develop and help build relationships with organisations and agencies which share common aims with PHD.

To promote and support shared good practice, collaborative working and shared services amongst our member practices so that they can make most effective use of resources and continuously improve their services.

Financial, Performance and Contract Management

Manage delegated budgets, ensuring that proper scrutiny processes are in place and making effective use of the resources provided.

Ensure that sound budgetary control systems are developed and maintained throughout and ensure that all work within a financial framework.

Produce financial updates to the board on a monthly basis or as and when requested.

Manage and further develop processes for the management of the portfolio of contracts held by PHD and provide support to subcontractors delivering these services.

Monitor performance and quality bringing performance reports to the Board, working with designated clinical leads on the PHD Board so that there is assurance to the Board on safe and effective delivery. Initiate corrective actions where needed.

Work with NECS and Tees Valley ICB and other any other relevant bodies on any issues relating to the administration of the contracts.

Support those involved in the day-to-day delivery of the contracts on any issues of compliance with the service specification and with securing contract renewal.

Primary Care Networks

To work with the Board of PHD to develop and support the working arrangements between the Board and Primary Care Networks.

Support the operation of networks, working alongside the PCN Business Manager in the delivery of PCN DES services

To support specific programmes working with members of the network and any task and finish groups established.

Represent PHD at Primary Care Network related events as required.

To share good practice between networks as agreed with Clinical Directors.

Leadership and Managerial

Provide visible and strategic leadership, ensuring a clear, strategic direction in line with the objectives of the organisation.

Take strategic direction directly from the board to then develop, implement and monitor business plans to ensure organisational objectives are met.

Seek and encourage ideas, projects and improvements from across the organisation. Support the delivery of capacity planning to support the business planning process, local service development and compilation of business cases.

Act as a role model for the PHD values. Support a culture which promotes openness, accountability, and involvement and that our values actively promote equal opportunities. Ensure policies and practices support equality and fairness.

Governance and Structure

Ensure appropriate lines of accountability and decision-making are created and enacted

Ensure appropriate means of best practice in organisational governance are implemented (including, but not limited to good governance in the areas of finance, personnel, data / quality), and accountability and transparency of all business transactions.

Take the lead role in ensuring the Freedom of Information Act is applied correctly and that proper GDPR/Data Protection procedures are in place.

Other duties

Provide appropriate administrative support to the Board (agenda and notes of meetings) and partake in other relevant Primary Care meetings.

Ensure compliance with agreed HR policies and relevant legislation, taking advice where necessary. The post holder will have overall management responsibility for appointed staff of PHD. This will include initial stages of grievance and discipline, development and performance review, staff interviews and task allocation and managing sick absence.

General Responsibilities:

Health & Safety

It is the duty of each employee to exercise reasonable care to safeguard their own health and well-being and that of others who may be affected by their acts or omissions. In addition, responsible for the assessment of risks and ensures that risks identified are prioritised and dealt with effectively.

Corporate Governance

All employees are required to comply with corporate governance and standing financial instructions. The post holder works to his/her own initiative within the requirements as laid out by the board and in the interests of patients and the public.

Equality

The post holder will take all practical steps to ensure that staff are recruited, managed, developed, promoted and rewarded on merit and that equal opportunities are given to all staff. Each employee is responsible for their own professional and personal behaviour and there is a requirement for all staff to conduct themselves in a manner which does not cause offence to another person.

Working Conditions

There is a requirement on for the post holder to travel to attend meetings at venues within and throughout the North East of England both within working hours and outside of normal working hours. There will be times when work pressures will vary.

The post holder will on occasions deal with issues that are of a sensitive nature.

Operational Responsibilities/Performance Management

The post holder will be accountable to a Director of the Federation (who may or may not be the one and same person) and be responsible for the Boards operational delivery of the agreed strategic business plan.

Competence

The post holder will be expected to be competent to perform the duties of the post. Any problems with competence should initially be discussed the Board and at no time should the post holder undertake tasks which he/she feels are outside his/her level of competence.

Confidentiality

The post holder is required to observe all policies on confidentiality and GDPR/Data Protection of employee and patient information.

Freedom To Act

The post holder will be expected to provide a quality service.

He/she will have freedom to act within instructions as given, interpreting situations and providing definitive advice on the way forward, considering policies and procedures as well as employment legislation and case law. The post holder will be accountable for his/her own professional conduct and performance.

Flexibility Statement

The content of this job description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The job description is intended to be flexible and is subject to review, amendment and development by agreement of the Board and in the light of changing circumstances and in consultation with the post holder.

Job description

Job responsibilities

Key responsibilities:

Business Opportunity Development

Work with the Board, and more widely with member practices on the development of new service models in response to ICB commissioning priorities and PCN requirements.

Work with the Board in sourcing and developing services outside of the NHS

Analyse, interpret and evaluate highly complex data, facts and situations, to assist the Board in making decision re services; both ongoing and future

Develop the business Intelligence capability of PHD to provide access to relevant data. Produce business cases as requested for the consideration of the Board.

Prepare bids for additional resources on behalf of PHD, working with partners where needed.

Lead work to prepare and submit tender responses, establishing project teams where needed and project managing mobilisation of new services.

Work with the Board on understanding the key links the organisation needs to develop and help build relationships with organisations and agencies which share common aims with PHD.

To promote and support shared good practice, collaborative working and shared services amongst our member practices so that they can make most effective use of resources and continuously improve their services.

Financial, Performance and Contract Management

Manage delegated budgets, ensuring that proper scrutiny processes are in place and making effective use of the resources provided.

Ensure that sound budgetary control systems are developed and maintained throughout and ensure that all work within a financial framework.

Produce financial updates to the board on a monthly basis or as and when requested.

Manage and further develop processes for the management of the portfolio of contracts held by PHD and provide support to subcontractors delivering these services.

Monitor performance and quality bringing performance reports to the Board, working with designated clinical leads on the PHD Board so that there is assurance to the Board on safe and effective delivery. Initiate corrective actions where needed.

Work with NECS and Tees Valley ICB and other any other relevant bodies on any issues relating to the administration of the contracts.

Support those involved in the day-to-day delivery of the contracts on any issues of compliance with the service specification and with securing contract renewal.

Primary Care Networks

To work with the Board of PHD to develop and support the working arrangements between the Board and Primary Care Networks.

Support the operation of networks, working alongside the PCN Business Manager in the delivery of PCN DES services

To support specific programmes working with members of the network and any task and finish groups established.

Represent PHD at Primary Care Network related events as required.

To share good practice between networks as agreed with Clinical Directors.

Leadership and Managerial

Provide visible and strategic leadership, ensuring a clear, strategic direction in line with the objectives of the organisation.

Take strategic direction directly from the board to then develop, implement and monitor business plans to ensure organisational objectives are met.

Seek and encourage ideas, projects and improvements from across the organisation. Support the delivery of capacity planning to support the business planning process, local service development and compilation of business cases.

Act as a role model for the PHD values. Support a culture which promotes openness, accountability, and involvement and that our values actively promote equal opportunities. Ensure policies and practices support equality and fairness.

Governance and Structure

Ensure appropriate lines of accountability and decision-making are created and enacted

Ensure appropriate means of best practice in organisational governance are implemented (including, but not limited to good governance in the areas of finance, personnel, data / quality), and accountability and transparency of all business transactions.

Take the lead role in ensuring the Freedom of Information Act is applied correctly and that proper GDPR/Data Protection procedures are in place.

Other duties

Provide appropriate administrative support to the Board (agenda and notes of meetings) and partake in other relevant Primary Care meetings.

Ensure compliance with agreed HR policies and relevant legislation, taking advice where necessary. The post holder will have overall management responsibility for appointed staff of PHD. This will include initial stages of grievance and discipline, development and performance review, staff interviews and task allocation and managing sick absence.

General Responsibilities:

Health & Safety

It is the duty of each employee to exercise reasonable care to safeguard their own health and well-being and that of others who may be affected by their acts or omissions. In addition, responsible for the assessment of risks and ensures that risks identified are prioritised and dealt with effectively.

Corporate Governance

All employees are required to comply with corporate governance and standing financial instructions. The post holder works to his/her own initiative within the requirements as laid out by the board and in the interests of patients and the public.

Equality

The post holder will take all practical steps to ensure that staff are recruited, managed, developed, promoted and rewarded on merit and that equal opportunities are given to all staff. Each employee is responsible for their own professional and personal behaviour and there is a requirement for all staff to conduct themselves in a manner which does not cause offence to another person.

Working Conditions

There is a requirement on for the post holder to travel to attend meetings at venues within and throughout the North East of England both within working hours and outside of normal working hours. There will be times when work pressures will vary.

The post holder will on occasions deal with issues that are of a sensitive nature.

Operational Responsibilities/Performance Management

The post holder will be accountable to a Director of the Federation (who may or may not be the one and same person) and be responsible for the Boards operational delivery of the agreed strategic business plan.

Competence

The post holder will be expected to be competent to perform the duties of the post. Any problems with competence should initially be discussed the Board and at no time should the post holder undertake tasks which he/she feels are outside his/her level of competence.

Confidentiality

The post holder is required to observe all policies on confidentiality and GDPR/Data Protection of employee and patient information.

Freedom To Act

The post holder will be expected to provide a quality service.

He/she will have freedom to act within instructions as given, interpreting situations and providing definitive advice on the way forward, considering policies and procedures as well as employment legislation and case law. The post holder will be accountable for his/her own professional conduct and performance.

Flexibility Statement

The content of this job description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The job description is intended to be flexible and is subject to review, amendment and development by agreement of the Board and in the light of changing circumstances and in consultation with the post holder.

Person Specification

Qualifications

Essential

  • Educated to degree level or demonstrate equivalent skills.
  • Evidence of continued professional development
  • Management and or Business qualification

Desirable

  • Masters Degree in relevant subject
  • Project Management qualification

Experience

Essential

  • Experience of senior management role
  • Experience in contract management
  • Experience of producing operational plans for senior management approval
  • Experience of budget management
  • Experience of producing business cases for senior management approval
  • Experience of contract negotiation
  • Experience of change management processes
  • Experience of managing staff

Desirable

  • Experience in an NHS healthcare setting working across organisational boundaries
  • Experience of working with senior clinical and managerial staff in primary, secondary, or community services and with commissioning organisations
  • Experience of the contractual frameworks in General Practice
  • Experience of working in emerging organisational structures
  • Experience of risk management systems
  • Primary Care experience at a senior level
  • Experience of competitive procurement processes
Person Specification

Qualifications

Essential

  • Educated to degree level or demonstrate equivalent skills.
  • Evidence of continued professional development
  • Management and or Business qualification

Desirable

  • Masters Degree in relevant subject
  • Project Management qualification

Experience

Essential

  • Experience of senior management role
  • Experience in contract management
  • Experience of producing operational plans for senior management approval
  • Experience of budget management
  • Experience of producing business cases for senior management approval
  • Experience of contract negotiation
  • Experience of change management processes
  • Experience of managing staff

Desirable

  • Experience in an NHS healthcare setting working across organisational boundaries
  • Experience of working with senior clinical and managerial staff in primary, secondary, or community services and with commissioning organisations
  • Experience of the contractual frameworks in General Practice
  • Experience of working in emerging organisational structures
  • Experience of risk management systems
  • Primary Care experience at a senior level
  • Experience of competitive procurement processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Healthcare Darlington

Address

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


Employer's website

https://primaryhealthcaredarlington.co.uk/ (Opens in a new tab)

Employer details

Employer name

Primary Healthcare Darlington

Address

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


Employer's website

https://primaryhealthcaredarlington.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Director

Sally Hutchinson

sally.hutchinson@nhs.net

Details

Date posted

17 January 2024

Pay scheme

Other

Salary

£45,000 to £50,000 a year

Contract

Permanent

Working pattern

Full-time

Reference number

U0016-24-0001

Job locations

Forsyth House

20 Woodland Road

Darlington

County Durham

DL3 7PL


Supporting documents

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