Job summary
The Outpatient Bookings team provide excellent
customer service, striving to exceed patients, consultants, and colleagues expectations. The team are target driven using soft sales
techniques to convert enquiries into appointments. We are looking for an
enthusiastic, highly motivated, self-driven individual who is looking to join
an exciting and challenging environment.
Main duties of the job
You may have existing knowledge of the private
healthcare market and or sales environment, however you will need to be driven
by outcomes and like to make a difference. Working within a small team, you
will have the opportunity to learn and develop new skills as well as putting
existing one into practice.
About us
At St Josephs Hospital, we each play our part in creating a constructive and welcoming working environment where everyone is empowered to do their best work. We encourage our people to work together, driving excellence and improving patient outcomes. Our combination of the latest facilities and world-class expertise give you the opportunity to enjoy a wide range of experiences to help grow your knowledge at our independent private hospital. Located just two miles north of the M4 in Newport, the hospital is easy to get to from Cardiff, Bristol, Monmouth, and Abergavenny.
Job description
Job responsibilities
- Enquiries are handled courteously, efficiently and with empathy.
- Can do attitudes to be shown at all times.
- Tasks are undertaken efficiently and with attention to detail.
- Provide efficient and professional customer service to patients consultants and colleagues.
- Ensure personal and team sales targets are met, using trackers/CRM systems to capture information.
- Follow all sales process and keep an accurate tracker to ensure opportunities are maximised.
- Have excellent understanding of the patient pathways throughout the hospital.
- Have excellent knowledge of all consultants/specialties.
- Maintain website enquires, again ensuring information is captured in trackers/CRM systems if not converted into an appointment.
- Maintain an up to date and accurate call back system ensuring we provide relevant information at the appropriate time and maximise the sales opportunity.
- Manage personal call statistics to ensure you are contributing to the overall team call performance.
Job description
Job responsibilities
- Enquiries are handled courteously, efficiently and with empathy.
- Can do attitudes to be shown at all times.
- Tasks are undertaken efficiently and with attention to detail.
- Provide efficient and professional customer service to patients consultants and colleagues.
- Ensure personal and team sales targets are met, using trackers/CRM systems to capture information.
- Follow all sales process and keep an accurate tracker to ensure opportunities are maximised.
- Have excellent understanding of the patient pathways throughout the hospital.
- Have excellent knowledge of all consultants/specialties.
- Maintain website enquires, again ensuring information is captured in trackers/CRM systems if not converted into an appointment.
- Maintain an up to date and accurate call back system ensuring we provide relevant information at the appropriate time and maximise the sales opportunity.
- Manage personal call statistics to ensure you are contributing to the overall team call performance.
Person Specification
Qualifications
Desirable
- Further Education Qualification e.g. A level, BTEC.
Experience
Essential
- Experience of working within call-handling sales team.
- Worked in Customer Services environment.
Desirable
- Worked with CRM Systems.
- Worked in healthcare environment.
Skills and Attributes
Essential
- Willingness to learn and contribute to the efficient working of a target driven team.
- Good attention to detail.
- Excellent communication skills.
Person Specification
Qualifications
Desirable
- Further Education Qualification e.g. A level, BTEC.
Experience
Essential
- Experience of working within call-handling sales team.
- Worked in Customer Services environment.
Desirable
- Worked with CRM Systems.
- Worked in healthcare environment.
Skills and Attributes
Essential
- Willingness to learn and contribute to the efficient working of a target driven team.
- Good attention to detail.
- Excellent communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
